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University Student Travel

Registration with  International SOS (ISOS) is a mandatory requirement for all students and you will be required to complete a Business Travel Request (BTR) for all UniSA related travel to automatically be registered for ISOS.

User Guides

Emergency Travel Assistance

The University has partnered with International SOS to offer our staff and students medical, safety and security advice, referrals, emotional support, routine and emergency assistance when travelling or living abroad.

International SOS can be contacted from anywhere in the world (24 hours a day, 7 days a week).

Call or go online: +61 2 9372 2468 (you can contact the local operator and request a reverse-charge call).
Website: www.internationalsos.com
University member number: 12AYCA773040, or download the Assistance App:

Download the Assistance App

QR code for assistance application

  1. Scan the QR code below and select your mobile. 
  2. Select 'Yes' when you run the app to make it a trusted application.
  3. Enter our membership number: 12AYCA773040 and creat your traveller profile.

The mobile app provides immediate access to the assistance centre where medical, security or logistical experts are on hand to provide routine advise or support in an emergency. You will find up-to-date advice and real-time alerts for the locations you are travelling to.

All travel booked through the University's Travel Management Company will automatically be known to International SOS. For all other University-related international travel (e.g. when arranged by third party) all staff and students are required to forward their confirmation emails or PDF itineraries to ISOS via UniSATravel@itinerary.internationalsos.com from the staff members or students email address to ensure that International SOS and the University can provide support and assistance in the event of an emergency. If you are forwarding your itinerary, please note: to use this feature, it is necessary to first create a MyTrips profile using a University staff or student email address.

Available Resources

  • Quick Guide - PDF of containing additional details on services provided by ISOS.
  • ISOS FAQs - A short document of frequently asked questions for both students and staff
  • UserGuide  - MyTrip user instructions.
  • Video - 4 minute video that provides an overview of the services provided by ISOS.
  • Emergency Numbers Cards - can be ordered by emailing the University Travel Team - travelteam@unisa.edu.au.
  • CIS Australia Green Book - a guide on travelling sustainable and managing your environmental effects.