CERM PI is a diverse group of researchers who have become leaders in our respective fields covering the most pertinent topics in the domains of tourism, hospitality, events, and sport and leisure.

A common thread in one way or another running through all of our individual research agendas is service excellence and operations, and striving to understand how these areas can be advanced from both a theoretical and practical perspective.

The academic team within CERM PI is our point of difference as a commercial entity as we rely on the latest developments in research to structure projects that provide progressive, innovative, and evidenced based ways of answering questions and solving problems in the service excellence and operational management domains.