This course will improve your ability to navigate uncertainty lead and engage your team through change. It will help you uncover your unconscious change-response patterns and tap into the right mindset to succeed (both as an individual and as a leader).  Participants will be provided with the tools to handle tough emotions, overcome resistance to change, build trust and create team alignment. It will prepare you to navigate new workplace realities, with flexibility.

UniSA Business is the only business school in South Australia accredited by both AACSB (Association to Advance Collegiate Schools of Business) and the EFMD Quality Improvement System (EQUIS) – the world’s leading accreditation bodies recognising excellence in business and management education. This double accreditation demonstrates achievement of the highest international standards across teaching and learning, research, and stakeholder engagement, as well as a commitment to continuous improvement into the future.

Business schools that earn these accreditations must undergo a rigorous review process undertaken by peers in the business education community and industry, to ensure they have the resources, credentials and dedication to deliver first-rate programs, knowledge creation and positive impact on business and society.

These standards support UniSA Business to deliver on its mission, to innovate and engage, and to lead the business education community worldwide.

Program benefits

This course will provide participants with actionable steps to implement evidence-based strategies derived from theory around leadership psychology and people-centred change management.

Individual benefits:

  • Improve your self-awareness of who you are, why and how you think and behave, to assist in further developing yourself and others in ambiguous times.
  • Provide a sound foundation for developing your skills on decision-making and interpersonal communication.
  • An enhanced awareness of emotional intelligence with the ability to recognise, and regulate the emotion of yourself and others.
  • Develop effective leading and coaching skills to empower team members



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Organisational benefits:

Participation in the course develops managers to effectively lead teams through the current world of rapid change and uncertainty

  • Leaders equipped with robust decision-making skills that are not limited by biases and perceptions.
  • Building high functioning, resilient and flexible teams that can succeed in uncertain and challenging environments.
  • Organisations with staff that have higher levels of self-awareness are more likely to have a stronger financial performance.


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Key Information

Dates Delivery Location Cost (ex. GST) Who this is suited to

26 - 28 May 2020
Time: 10am – 2:30pm
Course length: 2 days equivalent – 3 x 4-hour virtual classroom sessions

UniSA Business
Interactive Virtual Classrooms will be delivered via the Zoom platform and further details will be provided upon course enrolment.

Discounts available for group bookings.

Emerging, mid-level and senior business leaders and executives from both the private and public sectors

What you can expect

This course will cover the following topics:

  • Understanding and navigating ‘Uncertainty’
  • Creating alignment through values-based Leadership
  • Leading with Emotional Intelligence and Agility
  • Navigating paradoxes (Example: People vs Goals, Short-term vs Long-term)

The following content will be delivered over 4 x 3-hour virtual classroom sessions.

  • Understanding why we resist change and typical human response to ‘crisis’
  • Becoming conscious of own change-response patterns as leaders
  • Getting comfortable with ‘uncertainty’ and consciously choosing a ‘growth’ mindset
  • Opportunities and challenges during this time of crisis
  • Understanding ‘values’ - how they are a reflection on who we are, how we lead and make decisions
  • Values failures vs opportunities
  • Desired core values and embedding them into work-practices
  • 4 Steps to Emotional Agility
  • Building an environment of ‘security’ and ‘trust’ (holding space, removing judgement, active listening, validating, encouraging open conversations, vulnerability )
  • Navigating difficult conversations (navigating tough emotions, supportive communication)
  • Short term responsive action, with a firm focus on long-term goals
  • Practicing self-care, while being compassionate to others
  • Divergent to seek new ideas, while being convergent to make things happen
  • Empowering team members, while taking complete ownership for outcomes

Optional Assessment

Satisfactory completion of optional assessment provides one credit into the Leadership Development Program programs, subject to entry criteria.

Learn from the expert

Madhu Jeyakumaran – Leadership Coach & Facilitator

Madhu believes in making the world a better place by enabling diversity of thought and building better leaders in the workplace. She is passionate about helping high-potential executives accelerate their careers and succeed as leaders. She facilitates career/leadership development through training/workshops and executive coaching programs.

Madhu has close to 10 years of corporate experience working in multi-national organisations like PWC and HSBC Bank where she led people transformation projects in the areas of culture transformation, diversity & Inclusion, talent management, and leadership development.

Madhu combines her experience in driving people-centric change in organisations with her expertise as a transformational coach to instil sustainable behavioural change. Her experience spans across several industries including banking and financial services, engineering, and professional services/consulting. 

She holds a Master’s degree in Human Resource Management and is a Certified behavioural profiler (Extended DISC®), Intelligent LeadershipTM Coaching Practitioner and a credentialled Meta DynamicsTM Transformational Coach.

Madhu Jeyakumaran – Leadership Coach & Facilitator

Cancellation Policy

The University of South Australia reserves the right to cancel events and issue refunds.  In the event that an attendee cannot attend, a substitute is welcome to attend in their place.  No refunds will be given unless 21 days notice is given in writing prior to the date of the planned event. If less than 21 days the fee can be used for the same course at a later stage, or another course of the same value.  


Submit an enquiry to find out more about our suite of programs.