As we continue to live with the impact of COVID-19 and the changing situation locally, nationally, and internationally, the University will respond to new information as it becomes available to ensure we are following all Department of HealthSA Health, the Department of Education, Skills and Employment, and Safe Work Australia guidelines.

We ask all members of the University community to continue to practice physical distancing, hand and sneeze/cough hygiene and remind staff that whilst masks are no longer mandatory in all University indoor settings, masks are still required in some areas, such as University health related settings.

In all other University environments, wearing of masks is a personal choice, noting that that SA Health advice is that mask wearing is an effective method for the reduction of transmission of COVID-19 and other respiratory illnesses and masks are encouraged for the protection of members of our University community. Those choosing to wear masks should be supported to do so and made fully comfortable to enact their personal choice.

This webpage provides responses to commonly asked questions for UniSA staff about the University’s management of the impact of COVID-19 and is updated regularly to reflect current Federal and State health advice. You can also stay up to date with University arrangements by viewing the latest all staff announcements.

By following the guidelines for preventing the spread of COVID-19 we are making every effort to ensure that UniSA is as safe as possible an environment in which to work and study. We thank you for playing your part.

1. Health & Wellbeing

For information about COVID-19, its symptoms, or physical distancing practices please refer to SA Health’s website. 

The University has a Protocol for reporting confirmed cases of staff members who contract the virus and staff members who are close contacts of a confirmed case that all staff are required to follow. Please be aware that information relating to close contects in a school setting is available on the SA Health website.

If any of the scenarios below apply to you, or a staff member who reports directly to you, please follow the steps outlined in the Reporting Protocol as soon as possible:

  1. You are displaying symptoms consistent with COVID-19 and either have not yet been tested or have been tested but have not yet received your result.
  2. You are travelling/returning from overseas or interstate and are required to self-isolate;
  3. You are a confirmed close contact of a positive case according to the SA Health advice about what determines a close contact.
  4. You are confirmed as having tested positive for COVID-19.

If you have any concerns that you may have been in contact with a confirmed case or you require further information, please read the latest advice from SA Health on testing, tracing, isolation and quarantining (TTIQ), here.

 

  • What should I do if I feel unwell and have symptoms consistent with COVID-19? minus-thick plus-thick

    If you feel unwell and are displaying symptoms consistent with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, chills and body aches or muscle pain, sore throat, runny nose), even if they are very mild, you should:

    If you are severely unwell, such as having difficulty breathing, call 000 (Triple Zero).

    Help stop the spread in SA by following SA Health advice and downloading the COVID Safe Check-In app

    If you are unwell you should not attend for work.

    Last updated: Monday 28 March 2022

  • What should I do if I receive a positive result for COVID-19? minus-thick plus-thick

    If you are confirmed positive for COVID-19, you need to isolate immediately. Please refer to the SA Health website for information on the current isolation requirements and support available to you.

    Staff members are also required to follow the Protocol for Reporting and Management of Staff impacted by COVID-19.

    The University considers the safety and wellbeing of its staff, students and wider community of paramount importance. Please remember the University’s Employee Assistance Program (EAP) is available to all staff and their families via Human Psychology on 1300 277 924. Your local People, Talent and Culture Business Partner will also be available to ensure you have the support you need and to check on your situation.

    You should not return to campus until you have completed the isolation period required by SA Health.

    Last updated: Monday 28 March 2022

  • What should I do if I am unwell, but I am not displaying the symptoms of COVID-19? minus-thick plus-thick

    In the event you are unwell, you should not attend for work and you should take personal leave. Report your absence to your line manager/supervisor and record your absence through myUNISA. You should not return to work until you are fully recovered.

    Please note that symptoms associated with COVID-19 are diverse and can vary from individual to individual, so you shouldn’t assume your symptoms are not COVID-19 without checking. You can refer to the SA Health website for information about COVID-19, its symptoms, and testing and quarantining requirements.

    If you are one of our casual staff members, please see the response to the question 'As a casual staff member, what supports are available to me?’  in the ‘Leave and other employment matters’ section.

    Last updated: Wednesday 16 March 2022

  • In what circumstances am I be considered to be a ‘close contact’? minus-thick plus-thick

    Please refer to the SA Health website for the definition of a ‘close contact’ in South Australia and information regarding what you will need to do if you have been in close contact with a confirmed case of COVID-19.

    If you are a close contact please lodge a report to PTC@unisa.edu.au as per the Reporting Protocol.

    For information on close contacts in a school setting please see SA Health’s advice here.

    Last updated: Tuesday 3 May 2022

  • I am a close contact of a confirmed case of COVID-19. What should I do? minus-thick plus-thick

    If you are a close contact as defined by SA Health and are able to carry out your duties remotely with the appropriate line management approvals in place, the University will support you to work from home for the required 7 day testing period.

    If you are unable to work from home due to the nature of your work or personal circumstances please follow SA Health guidelines, including wear a mask at all times outside of the home and avoiding high risk settings and non-essential gatherings.

    If appropriate, staff are also able to apply for leave over this time, as discussed with and approved by their line manager/supervisor.

    If you begin to feel unwell and are displaying symptoms consistent with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, chills and body aches or muscle pain, sore throat, runny nose), even if they are very mild, you should:

    Last updated: Tuesday 3 May 2022

  • What if someone in my workspace or team is confirmed as having COVID-19? minus-thick plus-thick

    You first need to determine if you are a close contact in line with the SA Health advice and take appropriate action.

    Close contacts should be reported to PTC@unisa.edu.au as per the Reporting Protocol. You should advise your line manager/supervisor and work with them to determine whether you will undertake your responsibilities from home, work on campus with appropriate precautions in place, or access your leave entitlements over the required 7 day testing period.

    If you begin to feel unwell and are displaying symptoms consistent with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, chills and body aches or muscle pain, sore throat, runny nose), even if they are very mild, you should:

     

    Last updated: Tuesday 3 May 2022

  • What do I need to do if a student advises me they have tested positive for COVID-19? minus-thick plus-thick

    If a student advises you they have tested positive for COVID-19 and they have been on UniSA premises during their infectious period, or if they are required to self-isolate by virtue of having been deemed a close contact, they should inform their Course Coordinators directly (and HDR students should inform their supervisor(s)) and the supports and consideration ordinarily afforded with a personal illness will apply.

    If the student has been on campus or on placement within 7 days of their positive test result, a report should be lodged on their behalf via the University’s Online ‘Hazard and Incident Reporting System’. They should not return to campus until they have completed the isolation period required by SA Health.

    Last updated: Thursday 17 March 2022

  • I share a workspace with another staff member. Is this in breach of physical distancing protocols? minus-thick plus-thick

    Appropriate physical distancing must be observed at all times in line with current SA Health advice. Where this is not possible, other adjustments or controls should be considered to minimise risk to staff health and wellbeing.

    We ask all members of the University community to continue to practice hand and sneeze/cough hygiene and remind staff that whilst masks are no longer mandatory in all University indoor settings, masks are still required in some areas, such as University health related settings.

    In all other University environments, wearing of masks is a personal choice, noting that that SA Health advice is that mask wearing is an effective method for the reduction of transmission of COVID-19 and other respiratory illnesses and masks are encouraged for the protection of members of our University community. Those choosing to wear masks should be supported to do so and made fully comfortable to enact their personal choice.

    Facemasks (Detmold level 3 surgical grade) will continue to be made available for all staff and students from Campus Central hubs and FM Assist.

    If staff have any concerns about their working environment they should contact their line manager/supervisor.

    Last updated: Thursday 14 April 2022

  • What mental health and wellbeing support is available for staff? minus-thick plus-thick

    If you are feeling anxious about the impact of COVID-19, or any aspect of your wellbeing, please remember the confidential Employee Assistance Program (EAP) is available to support you. Appointments are available from Monday to Friday, 9.00am-5.00pm and can be booked by calling 1300 277 924. Consultations can be provided remotely, via online or phone and face to face. For more information contact the Employee Assistance Program (EAP).

    If you are feeling unwell, you can contact the Health Direct Hotline - 1800 022 222 (available 24/7); the National Coronavirus Information Helpline - 1800 020 080 (available 24/7); or the SA COVID-19 Information Line - 1800 253 787 (available 7 days a week 8.00am-8.00pm).

    The University also has a wide range of wellbeing information, resources, training modules and tools available through the People, Talent and Culture website.

    Additionally, SA Health has a mental health support line you can contact on 1800 632 753 (available 7 days a week 8.00am-8.00pm) as well as a mental health fact sheet with more information on their website.

    You can also speak to your line manager/supervisor about how you are feeling or your local People, Talent and Culture team who will be happy to provide confidential assistance and advice.

    Last updated: Tuesday 1 March 2022

  • Can I attend a vaccination appointment during work time? minus-thick plus-thick

    Yes, you can attend a vaccination appointment during work time, including to receive a booster vaccine. You do not need to take paid leave for this purpose. The University will support you having the time to attend the appointment, including reasonable travel time, on the proviso that you have discussed it with your manager before confirming the appointment and your absence will not disrupt the delivery of teaching or other key services.

    If you are unwell following the vaccination, you can access personal leave entitlements or other accrued paid leave entitlements. If all paid leave entitlements are exhausted, staff may be eligible for special leave with pay subject to the approval of their Executive Dean or Director of Unit.

    You can also take time during working hours to get a PCR test without the need to access paid leave entitlements, once you have discussed the need to get a test in working hours with your line manager.

    Last updated: Tuesday 1 March 2022

  • I am feeling unwell since receiving my vaccination what should I do? minus-thick plus-thick

    If you are unwell following a vaccination, you should advise your line manager/supervisor and report your absence using myHR . You can access personal leave and, in the event you have exhausted your person leave entitlements, you may be able to access other forms of paid leave. For more information, contact AskPTC or your local PTC Business Partner.

    Last updated: Wednesday 12 January 2022

  • Do I need to wear a mask at all times on campus? minus-thick plus-thick

    Masks are still required in some areas, such as University health related settings.

    In all other University environments, wearing of masks is a personal choice, noting that SA Health advice is that mask wearing is an effective method for the reduction of transmission of COVID-19 and other respiratory illnesses and masks are encouraged for the protection of members of our University community. Those choosing to wear masks should be supported to do so and made fully comfortable to enact their personal choice.

    Facemasks (Detmold level 3 surgical grade) will continue to be made available for all staff and students from Campus Central hubs and FM Assist.

    Last updated: Thursday 14 March 2022

  • Are there any COVID-19 vaccine requirements for student placements or other screening conditions for students in place? minus-thick plus-thick

    New vaccine directions are now in place for students when entering nominated workplace settings.

    Please note, this direction also applies to any UniSA staff member who needs to enter these settings in the capacity of student placement supervision.

    Depending on students’ course requirements, some Program Directors and Course Coordinators have also implemented COVID-19 screening conditions for in-class activities where physical distancing measures cannot be met.

    To find out more, view the ‘Important Health Information’ and ‘Placement Advice’ FAQs on the COVID-19 student FAQ page.

    Last updated: Wednesday 12 January 2022

  • What additional measures has the University taken to enhance the safety of the workplace during the pandemic? minus-thick plus-thick

    The University regularly reviews the workplace environment to ensure the safety of staff, students, and other members of the University community through all reasonably practicable measures in line with its responsibilities and relevant legislation. During the course of the pandemic, we have adopted various measures in the workplace in line with directions and advice from SA Health, Federal Government, Safework Australia and Safework SA.

    While keeping our campuses open during the course of the pandemic the University has implemented a number of measures including, but not limited to:

    • facilitated working from home or remote working where this is appropriate and supported by the approval of line managers
    • ensured physical distancing and adherence to density limits in University workspaces and facilities and providing sneeze screens
    • increased cleaning our high touch areas and facilitated good hygiene practices through the provision of sanitisers and wipes.
    • undertaking risk assessments in areas of close physical proximity eg practical sessions
    • reflected the University’s commitment to flexible working enabling staff to vary their office hours and to respond to concerns about utilising public transport during peak hours
    • encouraged vaccinations and boosters and made provision for paid time off for staff members to attend vaccination and booster appointments and testing
    • provided paid pandemic leave to ensure staff do not attend the workplace if they are unwell
    • implemented rapid antigen testing (RAT) in specific settings such as UniSA Clinical and Health Sciences, and, when required, in support of student placements
    • required masks to be worn in indoors settings and provided Detmold TGA approved level 3 surgical grade masks via Campus Central and FM Assist as an infection control measure, with P2 or N95 masks provided in clinical settings
    • improved ventilation and filtration where appropriate including providing air purifiers with distribution to identified and high population settings.

    The University has ensured that it has complied with all of its health and safety obligations and, in many respects, exceeded them.  We will continue to make practical adjustments as new information comes to hand and requirements and regulations change.

    Last updated: Wednesday 16 March 2022

2. Impact on University Operations

  • Is the University still open? minus-thick plus-thick

    Yes, UniSA campuses are open with some changes to teaching delivery, facility accessibility and University services that have been put in place to minimise the risk and spread of COVID-19.

    UniSA Library facilities are open and accessible. Study areas and small meeting rooms in campus libraries have been set up to ensure physical distancing. Signage is provided to remind students of good physical distancing practices.

    All essential business visitors are also able to attend University campus environments in locations where physical distancing measures can be easily maintained. All visitors will be expected to comply with the physical distancing, hygiene, and, where still applicable, face mask protocols in place.

    The University is constantly monitoring government directions and will continue to adhere to Federal and State advice on what control measures are required.

    The University will always consider the health, safety and wellbeing of our community when decisions are being made about our services and operations. Any changes as a result of COVID-19 will also be communicated promptly to staff, with advance notice wherever possible.

    Last updated: Thursday 5 May 2022

     

  • Which activities are on campus and which are online? minus-thick plus-thick
    • Lectures and exams will remain online throughout 2022.
    • Practicums, tutorials and other teaching, learning and research activities will be delivered face-to-face in accordance with all applicable COVID-19 management protocols. 
    • Student placements will be managed in accordance with the applicable regulations of the placement partner.
    • Staff are expected to work on campus for at least 60% of their working hours. Where you can carry out your duties remotely or from home, have the appropriate line management approvals in place and should choose to do so, you have the flexibility to work remotely for up to 40% of your working hours. In all instances, you are encouraged to discuss your personal circumstances with your line manager.
    • Where staff members are required to carry out duties from an on-campus location, all applicable COVID-19 management protocols will be in effect.
    • The wearing of masks in most University settings, on UniSA campuses, is a personal choice. Masks are still required in some areas, such as University health-related settings. This is in line with advice from SA Health.
    • Facemasks will be available for all staff and students from Campus Central hubs and FM Assist.
    • Public events can be held on campus in line with approved COVID-19 Management Plans.
    • UniSA staff members do not need to book leave to get a COVID-19 vaccination or booster, or a COVID-19 test. Simply inform your line manager, who will be as accommodating as possible.
    • If you are deemed a close contact, please follow the Reporting Protocol. Staff members should be able to continue to work remotely during the applicable period.
    • If you are a staff member and you test positive for COVID-19, please follow the Reporting Protocol as soon as practicable to ensure your manager is informed.
    • Students should inform their Course Coordinators directly (and HDR students their supervisor(s)) if they have returned a positive COVID-19 test result or deemed a close contact. You will be supported in the same way that you would if experiencing any occurrence of personal illness.
    • After returning a positive COVID -19 test result, you should not return to campus until you have completed the isolation period required by SA Health.
    • If you are a UniSA staff member who is COVID-19 positive, whether you are symptomatic, or asymptomatic, during the applicable isolation period you are fully entitled to use your sick leave. If you choose not to avail of sick leave while subject to an isolation period and would rather wish to work remotely, you can continue do that.
    • If you are a staff member who is caring for someone who is COVID-19 positive, you can use carer’s leave or family responsibility leave.
    • Staff directed to quarantine by health authorities must register their absence with their line manager and through the myHR system.
    • We will continue to review these measures and provide further information based on state health advice.

    If you need help:

    The University is constantly monitoring government directions and will continue to adhere to Federal and State advice on what control measures are required.

    The University will always consider the health, safety and wellbeing of our community when decisions are being made about our services and operations. Any changes as a result of COVID-19 will also be communicated promptly to students and staff, with advance notice wherever possible.

    Last updated: Monday 28 March 2022

  • Are there any changes to the academic year in response to COVID-19? minus-thick plus-thick

    As the academic year progresses, we will continue to assess teaching delivery, assessment, examinations, grading and intake dates so these align with government health advice and to ensure the health, safety and wellbeing of the entire UniSA community.

    We will continue to monitor the ongoing situation and communicate updated information promptly to all staff and students, with advance notice wherever possible.

    Last updated: Friday 29 October 2021

  • Do I have to use the SA Government QR code to check in when I come on to campus? minus-thick plus-thick

    Where QR codes are displayed in and around University facilities, such as at on-campus health clinics, staff, students and visitors are required to use them to check in before entering.

    Staff are NOT required to check in when attending UniSA facilities to work e.g. conducting a workshop with students, or attending the office. However, we do ask that you check in via the UniSA SafeZone app.

    Find out more about using the QR code to check in.

    Last updated: Thursday 5 May 2022

  • How can TIU support me with online teaching? minus-thick plus-thick

    TIU has several resources and supports in place to assist staff with teaching online. Visit the TIU webpage for more information on workshops and individual consults or visit the dedicated FAQ page for answers to the most common queries.

    All UniSA staff can book consultations with an Academic Developer for questions regarding their curriculum or course design for face-to-face or online teaching, Online Educational Designer for any questions they have regarding teaching online, and a Media Developer for any questions they have regarding recording or editing videos using Panopto.

    Last updated: Friday 29 October 2021

     

  • How can I continue to safely conduct my research activities? minus-thick plus-thick

    You can undertake research and fieldwork activities where research continuity plans, risk assessments and appropriate physical distancing measures (including PPE where required) have been put in place.

    If the research activity requires engagement with the public, then suitable adjustments to arrangements may be required and in some cases the research may need to be postponed. This will need to be determined on a case-by-case basis.

    Please ensure you’re mindful of the following when accessing campus research facilities:

    • You will need to meet WHS controls, as well as any technical or supervisory requirements; and
    • You will need to complete an up to date researcher preparedness framework and return to the relevant Dean/Director Research.

    Physical distancing protocols also must be strictly met by all researchers, as well as all other WHS requirements, including use of the UniSA Safezone app with location enabled and, where applicable, the wearing of masks. 

    Requests for on-campus research and for off-campus field work—including by research degree students—should be signed off by the applicable Dean of Research, unless you are travelling into an area for which there are cases and advisories in place.

    Last updated: Thursday 5 May 2022

  • What is happening with research grants? minus-thick plus-thick

    For queries regarding research grants, please contact grant.management@unisa.edu.au. The Research and Innovation Services Team have expanded the number of people managing these enquiries. They will communicate regularly with the ARC and NHMRC, and work through enquiries for all categories of research funding and update FAQs to help researchers manage these important partnerships. We will similarly be working with our research leaders to advance appropriate contingencies for research activities and HDR students. 

    Last updated: Friday 29 October 2021

  • Is the UniSA library still open? minus-thick plus-thick

    UniSA Library facilities are open and accessible. Study areas and small meeting rooms in campus libraries will be set up to ensure physical distancing. Signage is provided to remind students of good physical distancing practices. Students are asked to always observe the adjusted seating capacity of the bookable group study and meeting rooms.

    Last updated: Monday 28 March 2022

  • What UniSA sports and recreation facilities are open? minus-thick plus-thick

    The University’s gyms, pools and indoor fitness facilities – including UniSA Sport – operate in line with Federal and State Government advice.

    For more information, please visit the UniSA Sport website or follow UniSA Sport on Facebook.

    Last updated: Friday 29 October 2021

  • Can I use the on-campus prayer rooms? minus-thick plus-thick

    Yes, you can use the on-campus prayer rooms. You will need to consider the number of people in the prayer room at any one time and follow the physical distancing protocol. The capacity of all shared spaces is clearly signed to align with official health advice and limitations must be followed. Please contact FM Assist if you require further advice regarding any other requirements that may need to be complied with.

    Last updated: Thursday 5 May 2022

  • What on-campus food outlets are open? minus-thick plus-thick

    University food outlets operate in line with State government protocols, and may have certain restrictions in place from time to time. For more information, visit the FMU food vendors webpage or contact FM Assist.

    Last updated: Friday 29 October 2021

  • Can I still use the end of trip facilities when I ride to work? minus-thick plus-thick

    Yes, you can use the secure storage areas to secure your bike. Please ensure you continue to abide by the physical distancing requirements while doing this. Change room facilities are also available for use and normal access rules apply. To find out more, please visit the bike storage and end of trip facilities webpage.

    Last updated: Thursday 5 May 2022

  • What COVID-19 requirements do I need to be aware of when planning an event on campus? minus-thick plus-thick

    For any on-campus events, the University has implemented guidelines and processes to ensure the safety of our community.

    If you or your team is planning to host an event on campus, please contact your local FM Assist office in the first instance so they can advise you on the next steps, and what you need to be aware of based on the nature of your event, who is invited, how event registrations are managed and how many participants will be attending.

    Depending on your specific circumstances, you may be required to complete and submit a COVID-Safe Plan in consultation with FMU (which will also provide you with a COVID Safe Check-in QR code), as well as COVID Marshal training.

    If you are planning an event with more than 1,000 attendees, you will need to complete a COVID-Management Plan and have a dedicated person assigned as COVID Marshal.

    Please note all events will also need to meet the relevant physical distancing, density and hygiene requirements outlined in the State Government’s Emergency Management Direction.

    Last updated: Friday 29 October 2021

  • International students arriving in SA minus-thick plus-thick

    We are thrilled to welcome international students back on campus

    With limited availability of flights and continuing Covid-19 concerns, many students will not be able to arrive in time to commence Semester 1 on campus. Online teaching will continue, to allow students to transition throughout Semester 1.

    There are some important things for students to consider before they book flights, so we’ve created a list of essential details to help prepare for travel to South Australia.

    We understand the current travel requirements and restrictions may be confusing and also that they are subject to regular changes. For the most up-to-date information and requirements, students should always refer to the Department of Home Affairs website for information on entering Australia, and the SA Government website for information about entering South Australia.

    Study Adelaide has also created a helpful page of FAQs for the return of international students to Adelaide.

    Last updated: Friday 7 January 2022

  • Can we share food at a Team/Unit Meeting? Or have a morning tea? minus-thick plus-thick

    SA Health recommends, to protect yourself, your co-workers and others that food handling and sharing be limited in the workplace.

    For small group meetings (single table, team meetings), a share platter of food is allowed.

    For larger group meetings (where multiple tables are required), it is advised that shared food be restricted to each table and only consumed by people seated at that table.

    Last updated: Friday 29 October 2021

  • Can we have a BBQ/Sausage Sizzle? minus-thick plus-thick

    Yes, but certain measures must be taken to reduce the risk of infection, including:

    • People being served must practise physical distancing when lining up to order and practise good hygiene.
    • No self-service of condiments etc. (person serving the food must apply condiments).
    • Cooked food must be protected from contamination and stored away from the area where orders are placed.

    Last updated: Friday 29 October 2021

3. Travel Advice

  • Am I required to be vaccinated to travel? minus-thick plus-thick

    All University travellers (i.e. both domestic and international) must be up to date with their COVID-19 vaccinations, unless medically exempt.  ‘Up to date’ means having received the 1st and 2nd dose plus additional booster(s), as required, of a TGA-approved vaccination.

    Last updated: 23 February 2022

  • Can staff travel within Australia (intrastate and interstate)? minus-thick plus-thick

    The following process applies to planning domestic travel by a staff member:

    1. Discuss the travel requirement with the traveller’s Line Manager/Supervisor to ensure the proposed travel is considered ‘necessary’ by the local area.
    2. Once endorsed, the traveller or a travel arranger completes a BTR (Business Travel Request) with the travel requirements.
    3. The Travel Team will provide the traveller with a travel declaration to accept and return.  Once received, the Travel Team will seek approval from the traveller’s local travel VCA holder.
    4. If approved, the Travel Team will provide the traveller or travel arranger with a final trip folder.

    Last updated: 23 February 2022

  • Can staff travel overseas? minus-thick plus-thick

    UniSA-funded travel – when any of the travel costs or expenses are paid or reimbursement will be sought from a University cost centre that is not a projects and grants (PG) cost centre – must be ‘essential’ in nature.

    Externally-funded travel – when all of the travel costs and expenses are either funded from a projects and grants (PG) cost centre or funded by a third party – must be considered ‘necessary’.

    The following steps apply when planning international travel by a staff member, which – until further notice – is also subject to,

    • endorsement by the relevant Enterprise Leadership Team (ELT) member, and
    • final approval by the Chief Financial Officer (CFO):
    1. Discuss the travel requirement with the traveller’s Line Manager/Supervisor to ensure the proposed travel is considered ‘essential’ or ‘necessary’ (as applicable) by the local area.
    2. Once endorsed, the traveller or a travel arranger completes a BTR (Business Travel Request) with the travel requirements, this process will include a risk and insurance assessment.
    3. The Travel Team will provide the traveller or travel arranger with an International Travel Questionnaire.  Once completed, the Travel Team will seek approval from the traveller’s local travel VCA holder, endorsement from the relevant ELT member and approval by the CFO prior to ticketing.
    4. If approved, the Travel Team will provide the traveller or travel arranger with a final trip folder.

    Last updated: 23 February 2022

  • Is student travel permitted? minus-thick plus-thick

    Student travel may be considered by local areas when prudent, which – until further notice – requires the support of the Executive Dean and, if travelling internationally, is subject to:

    • endorsement by the relevant Enterprise Leadership Team (ELT) member, and
    • final approval by the Chief Financial Officer (CFO).

    The following steps apply when planning University-related travel by a student:

    1. In the first instance, discuss the travel requirement with the student’s Supervisor to ensure the proposed travel is supported by the local area.
    2. Once endorsed, the traveller or a travel arranger completes a BTR  (Business Travel Request) with the travel requirements.
    3. The Travel Team will provide the traveller or travel arranger with the applicable documentation for the proposed itinerary.  Once completed, the Travel Team will manage the approval process, including Executive Dean support, and – if travelling internationally – the relevant ELT member’s endorsement and approval by the CFO prior to ticketing (as required).
    4. If approved, the Travel Team will provide the traveller or travel arranger with a final trip folder.

    Last updated: 23 February 2022

  • Where do I go if I have University travel-related questions? minus-thick plus-thick

    The University has its own team of qualified and experienced travel consultants.  The Travel Team is contactable on 08 8302 6430 or travel.team@unisa.edu.au; alternatively please refer to the University Travel web pages.

    Last updated: 23 February 2022

4. Working Flexibly

  • Working from home minus-thick plus-thick

    We all have an obligation and responsibility to support each other and to create a safe working environment in line with current health advice, whilst we endeavor to continue to deliver services to our students and partners.

    The University remains open for business as we continue to deliver our teaching, research, support, and administrative functions. From 14 February 2022, where you can carry out your duties remotely or from home and have the appropriate line management approvals in place the University will support you to work remotely up to 40% of your employment fraction. Where you carry out your duties from an on-campus location, all applicable COVID-19 management protocols will be in effect.

    These arrangements enable flexibility for staff and high-quality on-campus experiences for our students and a safe and inclusive working environment for us all – where we can connect to one another as colleagues and as a community. For all flexible/remote working arrangements in operation after 14 February 2022 you will need to have your line manager/supervisor’s approval and complete the required WHS forms. It is recommended that line managers/supervisors utilise the end date on the WHS52 form to set nominated periods for these flexible work arrangements to ensure they are reviewed and discussed with their staff at regular intervals.

    Relevant information about working from home, the required WHS forms, information on wellbeing, and other resources to support staff working remotely, are available on the People, Talent and Culture page. Please remember that all working from home/remote working arrangements require the formal approval of your line manager/supervisor and must be recorded.

    While working from home staff are reminded that they must still:

    • Remain contactable by, and follow the direction of, their line manager or supervisor
    • Continue to follow all relevant University policies and procedures
    • Observe confidentiality of, and ensure the integrity and security of, information in both hard and soft copy. Security of information, data integrity and privacy in the home-based/remote worksite will need to mirror the University’s office-based policies
    • Take care to ensure their health and safety in their home during periods in which they are working. All WHS procedures which apply at the staff member’s usual place of work, shall, as far as practicable, apply in carrying out work at home.

    Last updated: Wednesday 20 April 2022

  • I am concerned about travelling to work via public transport at this time? minus-thick plus-thick

    If you are working on campus/at a University location and are concerned about using public transport, you should liaise with your line manager/supervisor to consider adjusted work times in order to facilitate travel to and from work outside peak periods.

    Last updated: Wednesday 12 January 2022

  • What University data considerations should I be mindful of when working from home? minus-thick plus-thick

    While you are working from home, please maintain the security and privacy of the University’s data by ensuring that no one else in your household (or visitors to your household) can access or view University data at any time. There is information available here to help you keep UniSA data safe. If you have any questions of concern in this regard, please contact the IT Help Desk.

    Please remember that all University policies and procedures must be complied with whilst working remotely/from home.

    Last updated: Tuesday 8 February 2022

  • Do I need to need to lodge any forms to work from home? minus-thick plus-thick

    If you will be working from home for any amount of your working fraction you are required to complete the Working from Home Arrangement form (WHS52).

    This is to ensure that the arrangement agreed with your line manager/supervisor has considered the implications for your position, and that of other staff, so that we can be reassured that you can do safely and productively. Once established, the working from home arrangement should be regularly reviewed to ensure staff are receiving the appropriate support and regular contact with their line manager/supervisor and colleagues.

    If your line manager/supervisor has approved you working temporarily from an interstate location, please ensure that the specific location you will be working from is recorded on your form.

    Once you're set up, use the WHS29 - Home Workstation Self-Assessment (Appian form), designed to help staff work from home safely.

    If you have approval for a work from home arrangement approved by your line manager/supervisor from 14 February 2022 onwards, you will need to complete the required WHS forms. It is recommended that line managers/supervisors utilise the end date on the WHS52 form to set nominated periods for these flexible work arrangements to ensure they are reviewed and discussed with their staff at regular intervals.

    Last updated: Wednesday 20 April 2022

  • Does working from home include being able to work from interstate? minus-thick plus-thick

    If you are able to still meet the expectations and requirements of your position and you have your line manager/supervisor’s approval that you can do so appropriately whilst still complying with all University requirements, this can be considered. However, you will need to ensure that you are able to attend campus as and when required, which could be at short notice.

    Please record any interstate working arrangements on your Working from Home Arrangement form (WHS52), including specifying the approved location at which you will be working.

    Last updated: Tuesday 8 February 2022

  • I’m not able to work from home due to the nature of my work or my personal circumstances. What should I do? minus-thick plus-thick

    The University is not requiring staff to work from home at this time. It is making it possible for staff who choose to do so and have their line manager/supervisor’s approval to arrange to work from home. The University remains open for business at this time for all of our teaching and research activities.

    Some staff responsible for urgent or critical operations may be advised of alternate working arrangements to support business continuity.

    If you have any concerns in relation to your personal circumstances and your working arrangements, you can contact your local People, Talent and Culture business partner for additional advice and support.

    Last updated: Wednesday 12 January 2022

  • What can I claim for tax deductions while working from home? minus-thick plus-thick

    The ATO has provided advice on expenses you may incur if you are working from home and the ways you can claim them. You can access that information on the ATO website.

    Last updated: Wednesday 12 January 2022

5. Leave and Other Employment Matters

We have developed a set of COVID-19 Key Employment principles that guide our approach as we continue to monitor the current situation and ensure we are responding appropriately.  Our aim is to assist staff by providing clarity on how we will manage a number of key activities going forward, which will enable us to maximise our efforts to keep staff engaged and working productively while contributing to minimising the spread of the virus.  These principles are regularly reviewed and adapted, so do check in regularly to ensure you have the latest information.  

  • Wellness Leave minus-thick plus-thick

    In 2021, the University introduced an exceptional additional special leave with pay benefit to recognise the sustained achievements of our staff and the flexibility and commitment they demonstrated in responding to the pandemic over the last two years.

    Two additional days of paid ‘wellness’ leave were available for eligible staff to take between Monday 15 November 2021 and Friday 1 April 2022, to ensure staff accessed the additional respite at a time when it was needed. As this period has now passed, the exceptional additional special leave days are no longer available and in line with advice provided at the time the additional leave was announced, any days not utilised during the period cannot be carried forward.

    If you took Wellness Leave but had not entered it into the myHR portal by 1 April, you will need to email the details to Payroll Services for processing.

    Information on the leave entitlements at UniSA can be found here.

    If you have any questions regarding leave you can refer to AskPTC or your local People, Talent and Culture team will be happy to assist you. 

    Last updated: Monday 4 April 2022

  • Why is the discretionary benefit of Exceptional Special Leave with Pay no longer available? minus-thick plus-thick

    The provision for Exceptional Special Leave was established in response to the initial impact of COVID-19 for those staff affected by the significant economic impact of the pandemic. As vaccination rates increase, the University has reviewed the leave provisions.

    Where a staff member is required to isolate or quarantine, they may work remotely as agreed with their line manager/supervisor, or they can access their accrued leave entitlements, or if necessary, take leave without pay.

    If you have any questions regarding leave, you can refer to AskPTC or contact your local People, Talent and Culture team, who will be happy to assist.

    Last updated: Monday 4 April 2022

  • The University has enabled staff to work from home during a period in which I have booked leave. Can I cancel the leave? minus-thick plus-thick

    When working remotely/from home, normal leave provisions apply. Your leave still needs to be approached as you would when you are working on campus. If you are working from home, then you are required to present for work and perform your duties as if you were working on campus (as agreed by your line manager/supervisor).  

    Last updated: Wednesday 12 January 2022

     

  • I have been advised by a healthcare authority to self-isolate due to potential exposure to COVID 19, am I entitled to leave? minus-thick plus-thick

    In the first instance discuss your situation with your line manager/supervisor to confirm whether you can continue to work from home/remotely. If your work necessitates you continuing to work on campus or other University premises, they will explore with you whether you can undertake alternative duties from home. Your line manager/supervisor should advise ptc@unisa.edu.au of your absence in line with our reporting Protocol so the appropriate support can be provided.

    If your line manager/supervisor determines that you are unable to undertake your normal or alternative duties from home, please contact your local People, Talent and Culture team, who will work with you to identify what alterative arrangements may be available. 

    Please remember your absence from work should always be recorded through the myUNISA portal.

    Last updated: Wednesday 12 January 2022

  • As a casual staff member, what support is available to me? minus-thick plus-thick

    The University recognises the impact that COVID-19 may have for casual staff members, given they are not entitled to paid leave entitlements. The University’s first preference will be to work with our casual staff members directly impacted by COVID-19 to explore whether work can be undertaken remotely in line with their contracted hours.

    In the event that the projected hours of a casual staff member are unable to be performed due to:

      • Government directives or advice;
      • Operational decisions by the University to require staff to work remotely or to pause specific business activities; or
      • Other factors beyond the University’s control,

    the University will consider whether it can provide alternative duties consistent with the work and hours outlined in the staff member’s casual contract or other arrangements as agreed with the staff member.

    If this is not possible, and the casual staff member is unable to undertake their duties in a remote working arrangement, the staff member will be paid for time they have worked to date as approved by their time sheet approver up until the date the work ceased.

    The University also has a range of wellbeing information, resources, training modules and tools available through the People, Talent and Culture website.

    SA Health has a mental health support line you can contact on 1800 632 753 (available 7 days a week from 8.00am to 8.00pm) as well as a mental health fact sheet with supporting information on their website.

    Last updated: Wednesday 16 March 2022

  • I was directed by SA Health to be tested for COVID-19 and did so during work hours. Do I need to access leave for this time? minus-thick plus-thick

    No. If you need to get a COVID-19 PCR test this can be accommodated during working hours without booking leave as long as you advise your line manager/supervisor.

    The University will also support you having paid time release to attend vaccination appointments (including booster vaccines), on the understanding that you will have discussed it with your line manager before confirming the appointment and your absence will not disrupt the delivery of teaching or other key services.

    Last updated: Wednesday 12 January 2022

  • Can I attend a vaccination appointment during work time? minus-thick plus-thick

    Yes, you can attend a vaccination appointment during work time, including to receive a booster vaccine without needing to access your paid leave entitlements. The University will support you having the time to attend the appointment, including reasonable travel time, on the proviso that you have discussed it with your manager before confirming the appointment and your absence will not disrupt the delivery of teaching or other key services.

    If you are unwell following the vaccination, you can access personal leave entitlements or other accrued paid leave entitlements. If all paid leave entitlements are exhausted, staff may be eligible for special leave with pay subject to the approval of their Executive Dean or Director of Unit.

    You can also take time during working hours to get a PCR test without the need to access paid leave entitlements, once you have discussed the need to get a test with your line manager.

    Last updated: Wednesday 1 March 2022

  • I have contracted COVID-19 and am not able to undertake my full range of normal duties, what is the appropriate leave to take? minus-thick plus-thick

    Continuing and fixed term staff should take personal (sick) leave in the event they are confirmed as having contracted COVID-19 and they are unable to undertake their normal duties via alternative working arrangements.

    Where your personal leave is exhausted you may access any other accrued leave entitlements (e.g. recreation leave or long service leave). Please ensure that you follow the Reporting protocol and advise your line manager/supervisor as soon as possible. The Reporting Protocol requires you to email ptc@unisa.edu.au and this will ensure your local People, Talent and Culture Business Partner is also aware of your absence.

    You should not return to campus until you have completed the isolation period required by SA Health.

    For casual staff members, please see the frequently asked question, “As a casual staff member, what support is available to me?” 

    Last updated: Thursday 17 March 2022

  • I’m a supervisor and a member of my team is displaying flu-like symptoms. What should I do? minus-thick plus-thick

    Firstly, please refer to the FAQ ‘What should I do if I feel unwell and have symptoms consistent with COVID-19?

    Continuing and fixed term staff should first access personal (sick) leave if they are not well enough to attend work/perform their duties as normal.  If a staff member believes they can undertake their full range of normal duties or alternative duties and as their line manager/supervisor you agree, they may continue to work from home if that is appropriate in the circumstances.

    They can also consider accessing any other accrued leave entitlements (e.g. recreation leave or long service leave) if they cannot perform all their duties or alternative duties cannot be found or they have exhausted their personal leave entitlement.

    For casual staff members, if working from home is not possible due to the nature of their work, then the casual staff member will not receive paid leave.

    Please contact AskPTC or your People, Talent and Culture representative to discuss any questions you may have.

    Last updated: Wednesday 12 January 2022

     

  • I have a staff member who is required to self-isolate due to medical advice, what should I tell them? minus-thick plus-thick

    If a staff member is required to quarantine due to COVID-19, in consultation with them, consider whether they can work from home in the first instance. If this is not possible, you should follow the steps outlined in the Reporting Protocol which include the requirement to advise ptc@unisa.edu.au of the staff member’s absence so the appropriate advice and support can be provided.

    If a continuing or fixed term staff member becomes unwell and/or has been tested and confirmed as having contracted COVID-19 during their quarantine period, and they are unable to continue to undertake their full range of normal duties they should take personal (sick) leave for the remainder of the quarantine period until such time as they are confirmed as able to return to the workplace in line with SA Health advice.  You should follow the steps outlined in the Reporting Protocol which include the requirement to advise ptc@unisa.edu.au of the staff member’s absence so the appropriate advice and support can be provided.  Staff advised to quarantine or self-isolate should not return to campus until they have completed the quarantine/isolation period required by SA Health.

    If the staff member feels well enough to undertake their duties during an isolation period and prefer (and are able) to work remotely rather than access personal leave, they may do so with line manager approval.

    It is important to remain in regular contact with the staff member during their quarantine period (or as appropriate during a period of personal leave) and to ensure that staff are aware that the University’s Employee Assistance Program (EAP) is available to them during this time.

    The University also has a range of wellbeing information, resources, training modules and tools available through the People, Talent and Culture website.

    SA Health has a mental health support line available on 1800 632 753 (available 7 days a week from 8.00am to 8.00pm) as well as a mental health fact sheet with more information on their website.

    Last updated: Thursday 17 March 2022

  • I am pregnant and concerned about COVID-19. minus-thick plus-thick

    In the first instance discuss with your line manager/supervisor how you are feeling. Where it’s appropriate and practicable and relevant to an individual’s personal circumstances, including their health profile, the University is enabling staff to work from home. You should be guided by advice from your treating medical practitioner. If you are unable to undertake your full range of duties from home, we will explore with you whether you can undertake alternative duties.  If this is not practicable or you are unable to undertake your full range of duties, your line manager/supervisor can discuss with you access to paid leave entitlements (e.g. personal leave, recreation leave, long service leave etc) as provided in the University’s Enterprise Agreement. In the event those leave entitlements are exhausted, you may be able to access special leave without pay subject to approval by the relevant delegate, in this circumstance we suggest you seek further information from AskPTC or your People, Talent and Culture representative.

    The University also has a wide range of wellbeing information, resources, training modules and tools available through the People, Talent and Culture website.

    Additionally, SA Health has a mental health support line you can contact on 1800 632 753 (available 7 days a week from 8.00am to 8.00pm) as well as a mental health fact sheet with more information on their website.

    Last updated: Tuesday 1 March 2022

  • I have been in quarantine or isolation. When can I return to work on campus? minus-thick plus-thick

    If you are in isolation because you have tested positive for COVID-19, you can leave isolation once you have complied with the SA Health requirements by completing the quarantine/isolation period required by SA Health.

    Even if you feel well, you are required to remain in isolation until the date required by SA Health.

    Please refer to the SA Health website for further information.

     

    Last updated: Tuesday 3 May 2022

  • Do I need a medical certificate to return to work? minus-thick plus-thick

    You don’t need a medical certificate to enable you to return to work unless your line manager/supervisor requests one because it is relevant to your individual circumstances. The University recognises that due to the particular current circumstances relating to COVID-19 it may not be possible to provide a medical certificate, particularly for staff who have quarantined away from work in line with SA Health requirements.

    If evidence of your circumstances is required and you are unable to provide a Medical Certificate or confirmation of SA Health advice, we may ask that you provide a Statutory Declaration.

    Last updated: Tuesday 8 February 2022

  • I have contracted COVID-19 during a period of booked recreation leave. Can I change my leave booking to personal (sick) leave? minus-thick plus-thick

    Yes, if you are able to confirm you received a positive test result for COVID-19 or have obtained a medical certificate from your treating medical practitioner and with the written approval of your line manager/supervisor.

    Please contact People, Talent and Culture (PTC) with these details and we will assist you in amending the leave booking.

    Last updated: Tuesday 3 May 2022

  • I am a close contact. Can I work on campus? minus-thick plus-thick

    If you are a close contact as defined by SA Health and are able to carry out your duties remotely with the appropriate line management approvals in place, the University will support you to work from home for the required 7 day testing period.

    If you are unable to work from home due to the nature of your work or personal circumstances please follow SA Health guidelines, including wear a mask at all times outside of the home and avoiding high risk settings and non-essential gatherings.

    If appropriate, staff are also able to apply for leave over this time, as discussed with and approved by their line manager/supervisor.

    If you begin to feel unwell and are displaying symptoms consistent with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, chills and body aches or muscle pain, sore throat, runny nose), even if they are very mild, you should:

    Last updated: Tuesday 3 May 2022

  • I am the primary carer of a child school age or younger, and am having difficulty undertaking my usual workload during term time – what are my options? minus-thick plus-thick

    If you are the primary carer of a child school age or younger, and are having difficulty undertaking your usual workload for a period of time during term time due to:

    a)    the school/preschool/OSHC/childcare centre/vacation care my child attends has been closed or been directed to close due to COVID-19; or

    (b)   the regular care arrangement (e.g. family member or other carer arrangements) for my child is unavailable due to COVID-19,

    where your ordinary care/schooling arrangements are not available, and you are unable to make alternative arrangements:

    • As a first step talk to your line manager/supervisor about your current working arrangements and what potential changes to your hours of work could be considered to accommodate your usual responsibilities. The University’s Flexible Work Arrangements Procedure will be helpful in identifying potential options.  
    • If your circumstances cannot be accommodated by changes to your work pattern and you are unable to undertake your usual responsibilities, continuing and fixed term staff are able to access paid Family Responsibility Leave (FRL) and/or personal/carer’s leave. Where your FRL and personal/carer’s leave entitlements are exhausted you may access any other accrued leave entitlements (e.g. recreation leave, long service leave). Certain leave types may be taken in full or part days, to support you managing your responsibilities.
    • All staff, including casual staff, may be eligible to access unpaid carer’s leave (up to two days unpaid per occasion for unexpected emergency) in accordance with the University’s Enterprise Agreement.
    • Continuing and fixed term staff may request Special Leave Without Pay for a specific period should their other leave entitlements be exhausted. For more information please contact AskPTC, your People, Talent and Culture representative and see the Special Leave Procedure.
    • Where a casual staff member requires an extended period of time away from work due to carer’s responsibilities, they should discuss their situation with their line manager/supervisor as soon as possible.

    Last updated: Wednesday 12 January 2022

  • Do I need to report my absences from work relating to COVID-19? minus-thick plus-thick

    Yes, the University will need to keep a record of any absences related to COVID-19, including absences related to self-isolation.  Please ensure you record your leave absences through the myHR portal. Please ensure you follow the steps required in the Reporting Protocol if you receive a positive test result for COVID-19 or are identified as a close contact of a confirmed case.

    Last updated: Wednesday 12 January 2022

  • I would like to stay home as a precaution against being exposed to COVID-19, am I entitled to leave? minus-thick plus-thick

    We understand that some members of the University community feel anxious about the current COVID-19 pandemic and the University will prioritise working from home arrangements for staff in in high risk groups and those who are pregnant.

    For other staff who wish to stay home as a precaution, you should discuss how you’re feeling with your line manager/supervisor.  While the University will be facilitating working from home arrangements up to a maximum of 40% of a staff member’s employment fraction where practicable, such arrangements may not always be able to occur for all staff in the manner or way staff may seek for operational reasons.

    It may be that you would benefit from support from our Employee Assistance Program, via Human Psychology. This free, confidential service is available to staff and their families and can be contacted on 1300 277 924.

    The University is committed to taking appropriate and proportionate measures to ensure staff are provided a safe working environment and continuing and fixed term staff may also access other forms of paid leave in these circumstances subject to approval of their line manager/supervisor.

    Last updated: Tuesday 1 March 2022

  • I need to provide care to someone in my household who has COVID-19. minus-thick plus-thick

    Please refer to SA Health advice for the household quarantine requirements in cases of identified contact with a person infected with COVID. Your line manager/supervisor will work with you to identify what options may exist for alternative working arrangements for you. 

    Continuing and fixed term staff may access paid Family Responsibility Leave (FRL) and personal/carer’s leave.  Where your FRL, personal leave/carer’s leave is exhausted, you may access any other accrued leave entitlement until that is exhausted.

    If you are identified as a close contact, either you or your line manager/supervisor must report your absence via ptc@unisa.edu.au in line with the University’s Reporting Protocol to ensure that the appropriate advice and support can be provided.

    Casual staff who are quarantining as a result of caring for a member of their household who has COVID-19, can access unpaid carer’s leave where they are caring for a member of their household in accordance with the University’s Enterprise Agreement.

    Last updated: Wednesday 12 January 2022

     

  • I am identified as in a high-risk category if I contract COVID-19, what does this mean for me? minus-thick plus-thick

    The University recognises that staff with underlying illnesses that make them more vulnerable to respiratory disease, including those with diabetes, chronic lung disease, kidney failure, people with suppressed immune systems and older people, are at a higher risk if they contract COVID-19.

    The University remains committed to supporting staff and students in high risk groups and will work with them to consider alternative working arrangements or other reasonable adjustments to their normal activities. For further information, staff should contact their People, Talent and Culture representative for advice on potential options.

    SA Health has a mental health support line you can contact on 1800 632 753 (available 7 days a week from 8.00am to 8.00pm) as well as a mental health fact sheet with more information on their website.

     Last updated: Wednesday 12 January 2022

  • My Fixed Term Contract (FTC) is due to end shortly, will this be affected by COVID 19? minus-thick plus-thick

    The University will continue to abide by the provisions of the University’s Enterprise Agreement, legislation and University policies with respect to employment terms and conditions. We have developed a set of COVID-19 Key Employment Principles  that will guide our thinking as we continue to manage the impact of COVID-19. Our aim is to assist staff by providing clarity and certainty where we can on how we will manage a number of key activities going forward, that will enable us to maximise our efforts to keep staff engaged and working productively whilst contributing to minimising the spread of the virus. These principles will be reviewed and evolve as we navigate the current situation. If after reviewing the principles you have further questions, please contact AskPTC or your local People, Talent and Culture team.

    Last updated: Wednesday 12 January 2022

     

  • I have a contract due to commence shortly, but am required to isolate/quarantine, what will happen? minus-thick plus-thick

    Please let the Hiring Manager or your Recruitment Consultant know about your situation by contacting them directly.

    The University will make arrangements to accommodate this requirement and will liaise with you in advance of you taking up your position.

    Last updated: Wednesday 12 January 2022

  • I am worried about the impact of the current circumstances on my superannuation balance, what should I do? minus-thick plus-thick

    As the University’s default provider for superannuation, UniSuper advises staff to visit the website regularly or log into their online account for the latest information.

    Alternatively, you can call 1800 331 685, Monday - Friday, 8:00am – 5:30pm, contact them via email , or make an appointment.

    .Last updated: Wednesday 12 January 2022

If you have any further questions not covered here we suggest you seek further information from AskPTC or your local People, Talent and Culture team.

Advice to students

If you receive COVID-19 specific questions from students or would like to find out more about updates communicated to them, please visit our student FAQ page.

We also have a dedicated Student Support (COVID-19) website highlighting the resources available to support students with their learning and technology needs, financial support, as well as their health, safety and wellbeing.

For any further questions, students can contact the following teams: