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Defer / refund / release process

Deferrals

If your student has a current offer from the University of South Australia and has not accepted but wishes to defer his/her commencement to a later intake, log into StudyLink and complete the following steps:

  1. Log in and view your applications with offers
  2. Use the ‘View Activity’ action to respond to the offer
  3. Click on the 'Respond to offer' button
  4. Select ‘Defer Offer’ and choose the new ‘Intake’ from the list of available Study Periods
  5. Provide any additional documents or comments and click ‘Defer Offer’
  6. Your Admissions Officer will contact you to assist you with your request

If your student has accepted a current offer and has already received their Confirmation of Enrolment (CoE) but wishes to defer to a later intake, you will need to contact your Admissions Officer by completing the following steps:

  1. Log in and view your applications with offers
  2. Click on the ‘View Activity’ button and select ‘Send Message’
  3. Type your request and click ‘Send’
  4. Your Admissions Officer will contact you to assist you with your request

Please note the following:

  1. The current CoE will be cancelled upon notification of the deferral
  2. A new CoE will be issued when the student accepts the new offer for the later intake

Refunds

If the student has made payment to the University and decides to withdraw or has a student visa refusal, they may be eligible for a refund. Please refer to the Terms and Conditions of Payment and Refund of Fees for International Students. If you believe the student might be eligible, please get the student to complete the Refund Request Form. This form along with any supporting documentation will need to be submitted to the University as per the instructions on the form.

This process only relates to fees paid for the first semester (18 units) of study, ongoing student’s refunds are handled by the University’s Student Enrolment and Finance Team, who can be contact via email: StudentFinance.Enrolment@unisa.edu.au.

Please note that the refund request may take approximately four weeks to be processed by the University. All refunds will be issued in Australian Dollars only.

Release

If the student has accepted an offer with the University of South Australia and wishes to study at another provider, prior to completing six calendar months of study in their highest program, they will need to apply to the University to be released before they can accept the offer with the other provider. The Enrolment Policy details the circumstances in which the University will and will not approve a transfer to another provider. To apply for a release, ask the student to complete the Release Request form. This form along with any supporting documentation will need to be submitted to the University as per the instructions on the form. If the student is not released, they will need to continue their studies at the University to comply with their student visa conditions.

If the student is studying with another provider and would like to study at the University of South Australia the student will need to submit a new application to the University of South Australia. If the student has been studying at their current provider for less than six calendar months they will need to apply to their current provider to be released. The student will not be allowed to accept their offer with University of South Australia unless their original provider approves the release.