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Frequently asked questions

This information is designed for Prospective International Students and should be only used as a guide. Contact us for more information or visit Campus Central FAQs for additional answers.

  • How to apply minus-thick plus-thick

    How does the student apply for a program at the University of South Australia?

    How do we know if the student is an International Applicant/Student?

    The student is  studying at another institution and would like to apply to study at the University of South Australia. What is the process?

    What documents does the student need to provide with his/her applications?

    Who can certify the documents?

    The student would like to apply for credit, how do they apply?

    After submitting the application on behalf of the student, when will we hear from the University?

    What if a friend of the student wants to enquire about the status of the application? 

    How does the student apply for a program at the University of South Australia?

    There are a number of ways to apply to study at the University of South Australia.

    Apply online and upload your documents straight to our International Application System for quick, easy and secure processing.

    If you are applying on behalf of an international student completing the Year 12 SACE or equivalent Australian qualification onshore, or undertaking the SACE in Malaysia or China, you MUST apply through SATAC.

    If the student is interested in studying research at the University of South Australia, please contact Research degrees.

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    How do we know if the student is an International Applicant/Student?

    If they have NOT been granted Australian or New Zealand Citizenship or Permanent Residency status for Australia, they are classified as an international applicant. They will be required to pay international tuition fees and visa length Overseas Student Health Cover (OSHC) and must study on a full time load.

    If the student is on a Temporary Resident Visa, they will need to apply as an international student. They will be required to pay international tuition fees, however they will not be required to pay for OSHC and will have the option of studying either full time, part time or externally.

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    The student is studying at another institution and would like to apply to study at the University of South Australia. What is the process?

    The student will need to submit a new application to the University of South Australia.

    If the student has been studying at their current institution for less than six calendar months they will need to apply to that institution for a release. Please provide the release to the University as soon as possible.

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    What documents does the student need to provide with their application?

    It is important that the following documents are provided to avoid delay in the assessment process:

    • Passport (personal details and signature page) or visa grant letter (if applicable)
    • Academic Transcripts including the institution’s grading system
    • Graduation Certificate
    • English Language Test Result (e.g. IELTS, TOEFL, CELUSA, etc)
    • Course Syllabus (if you are applying for credit/advanced standing)
    • Some programs require additional documents

    (Please search for additional program entry requirements to determine if you need to send additional documents with the application).

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    Who can certify the documents?

    As a registered agent with the University of South Australia, you can sight and certify the documents provided by the student.  Please do not send originals as they will not be returned

    Please note that documents required by DFAT (Department of Foreign Affairs and Trade) can only be certified by an approved DFAT signatory. DFAT signatories are located at each Campus Central. Agents and JPs are not able to certify documents required by DFAT.

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    The student would like to apply for credit, how do they apply?

    Please answer YES to the ‘Credit/Advanced Standing’ question on the application. You will then need to send detailed course syllabus and supporting documents for assessment.

    Please refer to the University’s Credit Assessor where you can assess how much credit the student may be eligible for based on their previous studies.

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    After submitting the application on behalf of the student, when will we hear from the University?

    Apply online and upload your documents straight to our International Application System 'StudyLink' for quick, easy and secure processing. Applications submitted via StudyLink will be prioritised and application outcomes will be advised within 1 – 4 weeks from the date we receive the application and all required supporting documentation. Log into StudyLink to easily submit, track, accept and view applications.

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    What if a friend of the student wants to enquire about the status of the application?

    As you are our contracted agent, you are authorised to enquire about the student’s application. Due to the University’s confidentiality policy, the friend of the student will need to provide an email or a written letter from the applicant authorising them to enquire about the status of the application.

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  • Entry requirements minus-thick plus-thick

    What are the entry requirements for the University of South Australia?

    What are the English entry requirements for the University of South Australia?

    What are the Academic entry requirements for the University of South Australia? How do we know if the student is eligible?

    What are the entry requirements for the University of South Australia?

    In addition to academic and English language requirements, you need to be aware of the guidelines on genuine temporary entry and guidelines on living-costs and evidence of funds

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    What are the English entry requirements for the University of South Australia?

    The English Language Entry Requirement varies depending on the program the student chooses. Research the degree choice to find out the specific requirements.

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    What are the Academic entry requirements for the University of South Australia and how do we know if the student is eligible?

    The Academic requirements vary depending on the degree the student chooses. Each application is formally assessed once the University has received the application and supporting documents. For specific entry requirements, you can find our degree pages here.

    For further information on entry requirements for undergraduate studies, please refer to the Minimum Admission Requirements by Country (PDF 30KB).

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  • Accept the offer minus-thick plus-thick

    We have received the offer on behalf of the student, how do we accept?

    The student has received an offer from the University and now wishes to change his/her program. What is the process?

    How can the student pay the first tuition payment?

    Can the student pay the fees before meeting the conditions?

    The student has accepted his/her offer, when will their receive the Confirmation of Enrolment (COE)?

    How do we apply for a student visa?

    We have received the offer on behalf of the student, how do we accept?

    Accept the offer by completing the following steps in StudyLink:

    1. Log in and view your applications with offers
    2. Use the 'View Activity' action to respond to the offer. Click on the 'Respond to offer' button
    3. To accept an offer on the student's behalf, you will need to upload the Acceptance and Payment form signed by the student as per their passport signature
    4. Upload all documents required to meet the condition/s (if applicable)
    5. You will then be given the option of being transferred to UniSA’s Western Union GlobalPay for Students where you can pay the Acceptance Fee on behalf of the student or you can select the option to be provided with a link to send to the student so they can make the payment through Western Union GlobalPay. A step by step guide to assist you and your student with making payment is available here

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    The student has received an offer from the University of South Australia and now wishes to change their program. What is the process?

    You will need to email your Admissions Officer via StudyLink to request a program change and new offer letter.

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    How can the student pay the Acceptance Fee?

    At UniSA we use Western Union Global Pay for Students to make it easier for you and your students to pay international tuition fee payments. We prefer this system because it’s a faster, more reliable way for you and your students to pay. You can pay from a bank account with a telegraphic transfer, or use a credit card. 

    There are two options when using Western Union GlobalPay:

    • You can be transferred to UniSA’s Western Union GlobalPay for Students where you can pay the Acceptance Fee on behalf of the student or;
    • you can choose to receive a link which you will send to the student so they can make the payment through Western Union GlobalPay.

    A step by step guide to assist you and your student with how to make payment is available here. Please note that the University cannot accept cash, bank draft/cheque, personal cheques or money orders.

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    Can the student pay the fees before meeting the condition/s?

    Please do not make payment until the student has met the condition/s, as per the Terms and Conditions of Payment and Refund of Fees for International Students. The student will not receive a 100% refund if the conditions are not met.

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    The student has accepted their offer, when will they receive the Confirmation of Enrolment (COE)?

    Once the University has received all the required acceptance documents (see how do I accept?) and the required payment you will receive the Confirmation of Enrolment (CoE) via StudyLink and email within three business days.

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    How do we apply for a student visa?

    Please advise the student to take their Confirmation of Enrolment (CoE) to the Department of Home Affairs or the Australian Embassy in their home country to lodge the student visa application. Do not apply for the student visa without attaching the CoE to the student visa application.

    Please see a help-sheet on 'How to lodge a complete student visa' to assist you with all the information you need to apply for the student visa. You can also find information on the student visa process here.

    The website for International student support has frequently asked questions on visa requirements.

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  • Overseas Student Health Cover (OSHC) minus-thick plus-thick

    Does the student need to pay Overseas Student Health Cover (OSHC)?

    How does the student receive his/her OSHC card?

    Does the student need to pay Overseas Student Health Cover (OSHC)?

    It is a requirement of the Department of Home Affairs and the University’s policy for students to have visa length Overseas Student Health Cover (OSHC) for the full duration of their student visa. If the student has current OSHC, they will need to provide proof of this cover (such as a copy of their card) and it must be for the full duration of the student visa. If it is not for the full duration, the student can either pay the remaining cover through the University or extend with their current provider (evidence of this extension is required).

    If the student is a Temporary Resident of Australia, they are NOT required to make payment or provide proof of OSHC as they should already have cover. Swedish students are exempt from this requirement if they are eligible for study assistance from the Swedish National Board of Student Aid (CSN) and have applied for health insurance cover through one of the affiliated companies. Norwegian students are exempt from this requirement if they have health insurance coverage under the Norwegian National Insurance Service.

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    How does the student receive their Overseas Student Health Care (OSHC) card?

    The student will have paid for OSHC as part of their offer of acceptance. They will receive an OSHC Verification Letter when they receive their Confirmation of Enrolment (CoE) from the University. OSHC membership cards will be available for collection from Campus Central at the same time the students receive their UniSA Student ID card. Please contact BUPA (the University's preferred provider) for membership information.

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  • Defer, withdraw or change your program minus-thick plus-thick

    How does the student defer their offer?

    How does the student decline/withdraw their offer?

    How does the student apply for a refund of their fees?

    What if the student has been granted Permanent Residency?

    What if the student is currently enrolled at the University and wish to change his/her degree of study?

    How does a student defer their offer?

    If your student has a current offer from the University of South Australia and has not accepted but wishes to defer his/her commencement to a later intake, log into StudyLink and request a deferred offer by completing the following steps:
    1. Use the 'View Activity' action to respond to the offer
    2. Click on the 'Respond to offer' button
    3. Select 'Defer Offer'
    4. Complete new study period details

    If your student has accepted a current offer and has already received their Confirmation of Enrolment (CoE) but wishes to defer to a later intake, you will need to email your Admissions Officer via StudyLink and provide the reason for deferral. Please note the following:
    1. The current CoE will be cancelled upon notification of the deferral
    2. A new CoE will be issued when the student accepts the new offer for the later intake

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    How does the student withdraw/decline their offer?

    If your student wishes to withdraw or decline their application from the University of South Australia, log into StudyLink and complete the following steps:
    1. Use the 'View Activity' action to respond to the offer
    2. Click on the 'Respond to offer' button
    3. Select 'Withdraw Application'
    4. Select reason

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    How does a student apply for a refund of their fees?

    If a student has made payment to the University of South Australia and decides to withdraw from their degree, they will need to complete a Refund Request Form. The student will need to submit this form to the University as per the instructions on the form.

    The University can only process refund requests before the Census date of the commencing study period. If this date has passed, the student will need to contact Campus Central on their home campus. Please note that the refund request may take approximately four weeks to process. All refunds will be issued in Australian Dollars only.

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    What if the student has been granted Permanent Residency?

    New students who have been granted Permanent Residency will need to apply for their preferred UniSA degree through the South Australian Tertiary Admission Centre (SATAC). For further information on application processes or degrees, please contact one of our Marketing Officers at Future Student Enquiries.

    If the student is currently enrolled at UniSA as an international student and has been granted Permanent Residency (PR) they will need to submit their PR documents to Campus Central for the records to be updated. 

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    What if the student is currently enrolled at the University of South Australia and would like to change their degree?

    As a current student, they may be eligible for an internal transfer through Campus Central. Please contact Campus Central if you require further assistance.

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  • Orientation and how to enrol minus-thick plus-thick

    When can the student enrol in their courses (subjects)?

    When and where is orientation for students?

    What if the student can't attend orientation and needs approval for late arrival?

    How can the student receive the student ID card?

    When can students enrol in their courses (subjects)?

    When the student has accepted their offer, an enrolment email with important information about how to enrol online will be sent to them via email. Please refer to the New Students Website for more information. If the student has any problems with enrolling, please contact Campus Central at their home campus for assistance.

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    When and where is orientation for students?

    Find out more about the orientation program for international students on the Orientation website.

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    What if students cannot attend orientation and need approval for late arrival?

    Orientation sessions introduce new students to life in Adelaide and the University of South Australia. The workshops, tours and various other activities will help with settling into the new environment and provide the opportunity to meet many other students who are beginning their studies at the University.

    If a student is unable to arrive by the commencement date, it is very important that you contact us stating the reason(s). In most cases, they will have to defer to the next available study period.

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    How can students receive their student ID card?

    Once a student has enrolled in their first year of study, they will be able to collect their Student ID card from Campus Central at their home campus.

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