Defer / refund / release process

Deferrals

If your student has a current offer from the University of South Australia and has not accepted but wishes to defer his/her commencement to a later intake, log into StudyLink and complete the following steps:

  1. Log in and view your applications with offers
  2. Use the ‘View Activity’ action to respond to the offer
  3. Click on the 'Respond to offer' button
  4. Select ‘Defer Offer’ and choose the new ‘Intake’ from the list of available Study Periods
  5. Provide any additional documents or comments and click ‘Defer Offer’
  6. Your Admissions Officer will contact you to assist you with your request

If your student has accepted a current offer and has already received their Confirmation of Enrolment (CoE) but wishes to defer to a later intake, you will need to contact your Admissions Officer by completing the following steps:

  1. Log in and view your applications with offers
  2. Click on the ‘View Activity’ button and select ‘Send Message’
  3. Type your request and click ‘Send’
  4. Your Admissions Officer will contact you to assist you with your request

Please note the following:

  1. The current CoE will be cancelled upon notification of the deferral
  2. A new CoE will be issued when the student accepts the new offer for the later intake

Refunds

If the student has made payment to the University and decides to withdraw from his/her program, he/she will need to complete a Refund Request Form. The student will need to submit this to the University as per the instructions on the form.

The University can only process refund requests before the Census date of the commencing study period. If this date has passed, the student will need to contact Campus Central at his/her home campus. Please note that the refund request may take approximately four weeks to process. All refunds will be issued in Australian Dollars only.

Release

If the student has accepted the offer with the University of South Australia and wishes to apply to another University, they will need to apply for a Release Letter before they can accept the offer with the other University. If the student has been studying with us for more than six months, it is not necessary to apply for release.

If the student is studying at another institution and would like to apply to study at the University of South Australia the student will need to submit a new application to the University of South Australia. If the student has been studying at his/her current institution for less than six calendar months he/she will need to apply to that institution for a release letter. Please provide the release letter to the University as soon as possible.

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