Professor Marianna Sigala joined the UniSA Business School in 2015 and brings more than 13 years of international academic and teaching experience to the UniSA Business School and the School of Management.
Professor Sigala is widely published in the area of Service Operations Management and Information & Communication Technology (ICT) applications in Tourism and Hospitality. She also has an interest in e-learning models and pedagogies. Her research is multi-award winning featuring several best paper awards in international conferences and academic journals.
Professor Sigala is the current Chair of the ICHRIE Johnson & Wales Case Study Competition & Publication Series. She is also currently the co-editor of the international journal Journal of Service Theory & Practice and the editor of the International Journal of Hospitality and Tourism Cases.
Professor Graham Brown is a founding member of CTLM and the team leader for Understanding the tourism and leisure experience. Professor Brown has an international reputation in tourism, and has published widely on tourism marketing and tourism planning in leading academic journals. Endeavours to understand tourism and leisure experiences have been international in scope and broad ranging in topical coverage. Much of the research has been guided by theories related to relationships between tourism and place identify, and levels of involvement and tourism. Projects related to tourism experiences at events features prominently as another area of research interest and the interdisciplinary appeal of this area is reflected in publications in a range of leisure, sport and tourism journals.
Professor Brown has given presentations at major international conferences, at the invitation of the International Olympic Committee and the World Tourism Organisation. He is a member of the International Scientific Committee for Sport Tourism Development of the Illes Balears Forum and serves as a member of the South Australian government's Tourism Minister's Round Table.
Dr Rob Hallak is a Senior Lecturer in Management (Hospitality/Conventions & Events) at the School of Management. His research focuses on entrepreneurship and small business management within the tourism, hospitality and events sectors. He uses structural equation modelling techniques to examine casual relationships among entrepreneur characteristics and small and medium enterprise performance. He has extensive professional experience in both hospitality and event management in Australian and overseas.
Dr Aise Kim is a Senior Lecturer in Tourism Management. Her research interests include environmental aspects of tourism, tourists' attitudes and behaviour, and market segmentation studies. She has undertaken the research on geological tourism and tourist experiences in both the Flinders Ranges region, South Australia and Jurassic Coast, UK. She is continuing this research theme by an examination of various impacts of special interest tourism and sustainability in the context of geological tourism, ecotourism and food festivals. Dr Kim has also been involved in several tourism research projects using both quantitative and qualitative research methods.
Michael Gross joined the Centre in 2010. His research and publishing focus on hospitality management and tourism management areas. Dr Gross has an extensive professional background in international hospitality management with some of the world's leading hotel management firms. He also supervises PhD, Masters, and Honours research degree scholars conducting studies by qualitative as well as quantitative methods.
Dr Insun Sunny Lee joined the School of Management at UniSA as a Lecturer in Event and Tourism Management in 2012. Her research interests lie in the area of festival and event management, social impact of event, MICE, visitor experiences, youth tourism, destination branding and regional development. She has been involved in research on the role of regional food festivals in Australia for destination branding, experiences of Korean Working Holiday makers in Australia and the social impacts of multicultural festivals in a multicultural society, using mixed-methods.
Dr Ian O'Boyle is a Lecturer in Sport and Recreation Management in the UniSA Business School. Dr O'Boyle is a leading researcher in the area of sport governance including leadership at the governance level and associated disciplines within the field of sport management. He has previously been affiliated with University of Ulster (UK) and Massey University (NZ). Through his strong links with industry he has been involved in research projects analysing issues such as performance management and governance at the national sport organisation level and has been awarded numerous research grants to carry out this work. His work appears in leading sport management journals including European Sport Management Quarterly, International Journal of Sport Management, and Sport Management Review, as well as in traditional business and management based journals such as the Journal of Career Development and Organization Development Journal.
Dr Gee Wijesinghe is a Lecturer in Tourism with the School of Management at UniSA. Her research is concentrated on the sociology of hospitality and tourism (and related contexts such as festivals, food and leisure).
Sam Huang joined the Centre in 2010. His research focuses on tourism and hospitality including tourist behaviour, destination marketing, and tour guiding and interpretation. With prior industry experience in China, he has a special interest in China tourism and hotel studies. Dr Huang is a researcher who ventures beyond traditional methodologies. Sam has published extensively in a wide range of major international tourism and hospitality journals.
Associate Professor Gary Howat is a founding member of CTLM and has a strong record in service quality/customer behaviour in sport and leisure contexts, with a number of articles in leisure management journals.
In addition to journal publications investigating service quality satisfaction and customer behaviour in sports and leisure contexts, A/Prof Gary Howat has also overseen numerous technical reports for industry collaborators, and information from the service quality and customer behaviour research has been disseminated widely within industry.
Dr Freya Higgins-Desbiolles is a Senior Lecturer in Tourism. Her research and teaching focuses on tourism impacts and sustainability; tourism policy and planning; peace through tourism; Indigenous tourism; and social justice and human rights in tourism. She has worked closely with non-governmental organisations, destination communities and Indigenous communities on projects to shape tourism for community benefit. She has won numerous awards for engagement, research and teaching, including a citation award from the Australian Learning and Teaching Council in 2009. She serves on the International Advisory Board of the Tourism Research Information Network, is an Associate of the international organisation Equality in Tourism and is co-founder of the Peace Tourism Commission of the International Peace Research Association. Recent research focuses on the role of the restaurant sector in fostering sustainability, the ethical inclusion of native foods on restaurant menus and sustainable events.
Cathie Bloxham brings extensive administrative knowledge to the Centre and the CERM Performance Indicators® Project, developed through many successful years of employment within the tertiary education sector. Cathie provides well rounded research administration support across the Centre’s activities.
Raylene Jones has extensive project management and administrative experience with UniSA, applying her knowledge and skills across both the Centre and the CERM Performance Indicators® Project. Raylene provides valuable professional support in liaising with a range of industry sectors.