Frequently asked questions
This page contains a range of frequently asked questions relating to the use of UniSAinfo Reporting and BI Reporting.
Common Access Problems
Check your Internet Browser
Prompted for Username and
Password
Cannot log on - check your proxy and
security settings
Cannot log on - get a popup user
logon window
Cannot log on - get the Cognos
Access Manager Logon screen
Cannot log on - still
Steps to take prior to contacting ISTS
If you are running Windows XP
If you are still unable to access UniSAinfo
Reporting or have
other concerns accessing the data
UniSAinfo Reporting - FAQs
For a quick overview of "how to get up and running" go to Quick Guides.
General
I don't agree with the information provided
I don't know how to change dimensions in a cube
A spreadsheet does not display in the browser 10-Dec-2007
A PDF report doesn't display properly on the page
How can I find a cube or report in UniSAinfo Reporting?
How often is data refreshed in UniSAinfo Reporting?
Can others see information in my personal NewsBox?
How do I request access to the UniSAinfo Staff section?
How do I request access to the UniSAinfo Student section?
Cubes
In training I could drag and drop dimensions - why can't I do it now?
I want to select a Measure but can't drag it to the Measure Heading Area
Reports
When I try to access an Impromptu report I get an application error
When I try to access an Impromptu report I'm asked to re enter my database signon
How do I run an Impromptu report as an Excel file?
Personal NewsBox
How do I save something to my personal NewsBox?
How can I make my personal NewsBox my home NewsBox?
How do I ensure Show Details is on?
Can I open up a PowerPlay cube or report in a separate Internet browser page?
Common Access Problems
UniSAinfo Reporting is supported by Internet Explorer 5.5 or above. Other web browsers are not currently supported. To check your version of Internet Explorer go to Help and select About Internet Explorer.
Contact your local IT support person if you require assistance to upgrade.
Prompted for Username and password
You will be prompted for your username (which will be preceded by a domain) and password.
If your login prompt displays something like my.unisa.edu.au\username, you need to overtype my.unisa.edu.au with uninet so that the username displays uninet\username
Cannot log on - check your proxy and security settings
If you receive the error message "You are not authorized to view this page", please follow the instructions for proxy connection and security settings.
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Cannot log on - get a popup user logon window
Check the document - user logon popup window instructions.
This problem is not necessarily restricted to UniSAinfo Reporting. A request for work has been raised with ISTS.
Cannot log on - get the Cognos Access Manager logon screen
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If you have entered your User ID and password, cannot log on and the screen displays the following message Enter a user ID and password that is valid for Cognos applications, your User ID is possibly disabled.
Email Planning and Assurance Services and provide your name and your User ID.
Try logging on to the generic 'UniSAinfo Staff' section. You have to do this at least once when starting at the University, and each time you change your password.
Please also note that, for the password synchronisation to work, the user password must be less than 10 characters.
Please take the following steps prior to contacting ISTS
- Ask another staff member to log on to your machine. Can they access UniSAinfo Reporting – if not do they get the same error?
- Use another staff member's PC. Are you able to access UniSAinfo Reporting from there?
Detail what version of Windows you are using (select Start>All Programs>Accessories>Windows Explorer>Help>About Windows).
Please provide screenshots of the error (and the step prior to the error) on your PC (using the keys <Shift>+<Prt_Sc> on your keyboard).
Contact your local IT support person if you require assistance with these steps.
If you are running Windows XP and the above problem persists contact ISTS for help to configure your Internet connections correctly.
If you are still unable to access UniSAinfo Reporting or have other concerns accessing the data
Contact ISTS.
General
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UniSAinfo Reporting is a web based management information reporting environment that provides University wide access to a wide variety of management reports.
Users can view and generate information tailored to their local area or personal requirements using data from individual corporate systems such as Human Resources, Medici, Project Quality System, Research Master, Finance1 and others (link to system map). It operates using Internet Explorer 6.0 or above.
Here are some avenues to take if you can't log on:
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Check the UniSAinfo Reporting home page to see if scheduled maintenance is occurring
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Is this the first time you are logging on? See Common access problems
- If issue is still not resolved, contact a member of the Business Intelligence team.
I don't agree with the information provided
- Contact the author of the cube or report. The contact name is provided in the report or cube details in Upfront.
I don't know how to change dimensions in a cube
- See PowerPlay cube instructions.
A spreadsheet does not display in the browser
- When clicking on a spreadsheet type object in UniSAinfo Reporting the spreadsheet does not display within the browser but in a separate window. You can change the computer settings so that the spreadsheet is displayed within the browser by undertaking the following instructions.
A pdf report doesn't display properly on the page
- A report is checked for standards of presentation before it is published. Occasionally the report settings may fall out of alignment, causing difficulty in presentation or printing. Contact a member of the Business Intelligence team to rectify this problem.
How can I find a cube or report in UniSAinfo Reporting?
- Look at Find cubes & reports on the UniSAinfo Reporting homepage.
- Use the Search function in Upfront.
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How often is data refreshed in UniSAinfo Reporting?
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Can others see information in my personal NewsBox?
- No one else has access to your personal NewsBox. If you need to share information with staff within your area a UniSA local NewsBox may be appropriate.
How do I request access to the UniSAinfo Staff section?
- Download, complete and send the UniSAinfo Staff Access Form to Human Resources.
How do I request access to the UniSAinfo Student section?
- Download, complete and send the UniSAinfo Student Access Form to Student and Academic Services.
Cubes
In training I could drag and drop dimensions - why can't I do it now?
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I want to select a Measure but can't drag it to the Measure heading area
- For example, if you wish to drill down on EFTSU rather than Students (the default)... select Measures on the Dimension Line, then EFTSU. The Measure heading area will now show EFTSU as values. EFTSU will also be highlighted red in the Dimension Line.
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Reports
- Most Impromptu reports draw data from the UniSAinfo data warehouse, which captures daily changes to student and staff data. Each night data is drawn from UniSAinfo. These reports will have Refresh: Overnight in the report details. Some reports access production systems directly (for example, Research and PQS) and are up to date. These reports will have Refresh: Dynamic in the report details.
- A PowerPlay report draws data from a PowerPlay cube. The frequency of information in a PowerPlay report is based on how often the cube providing the information is refreshed. The refresh frequency is displayed in the report details.
When I try to access an Impromptu report I receive an application error
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When I try to access an Impromptu report I'm asked to re enter my database signon
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How do I run an Impromptu report as an Excel file?
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- You need version 6.0.1 (or higher) of Adobe Reader (which resolves a known problem in handling a URL longer than 261 characters).
- Until you have organised the Adobe upgrade you can resolve the problem by saving the report to your desktop using the Save a Copy icon on the Adobe toolbar and printing from the saved file.
Personal NewsBox
How do I save something to my personal NewsBox?
- To save your own view of a cube: select Save As icon in bottom right hand corner of screen. The returning screen provides a prompt to name your customised cube and save it to your personal NewsBox. Do so and select OK. Go to your personal NewsBox to view your customised cube.
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To save an Impromptu or PowerPlay report: run the report and select the Save a Copy icon in the Adobe menu bar.
How do I make my personal NewsBox my default NewsBox
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How do I ensure Show Details is on?
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Can I open up a PowerPlay cube or report in a separate internet browser page?
- Click on the Personalize tab in the top right hand corner of the Upfront screen
- Under the General tab there is a drop down list Open Entries
- Select In a new window in the drop down menu
- Note: this setting applies to all cubes and reports opened in UniSAinfo Reporting
The following Quick Guides contain easy to follow instructions on how to get up and running in UniSAinfo Reporting.
Quick guide
1 - Introduction
Quick guide 2 - Know The UniSAinfo Reporting Environment
Quick guide 3 - Cube Fundamentals
Quick
guide 4 - Cube Orientation
Quick guide 5 - Cube Investigation
Quick guide 6 - Cube Exploration and Reporting
Quick guide 7 - Graphical Displays
Quick guide 8 - PowerPlay Reports
Quick guide 9 - Impromptu Reports
Click here for an interactive demonstration of the PowerPlay Cube features new in Cognos 7.3