Common access problems
First time users to UniSAinfo Reporting and BI Reporting may encounter logon difficulties. The following steps may help resolve the issue.
Check your Internet Browser
Prompted for Username and
Password
Check your proxy and security
settings
If you get a popup user logon window and cannot
log on
If you get the Cognos Access Manager - Logon screen and cannot log on
Steps to take prior to contacting ISTS
If you are running Windows XP
If you are still unable to access UniSAinfo
Reporting or have
other concerns accessing the data
UniSAinfo Reporting is supported by Internet Explorer 5.5 or above. Other web browsers are not currently supported. To check your version of Internet Explorer go to Help and select About Internet Explorer.
Contact your local IT support person if you require assistance to upgrade.
Prompted for Username and password
You will be prompted for your username (which will be preceded by a domain) and password.
If your login prompt displays something like my.unisa.edu.au\username, you need to overtype my.unisa.edu.au with uninet so that the username displays uninet\username
Check your proxy and security settings
If you receive the error message "You are not authorized to view this page", please follow the instructions for proxy connection and security settings.
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If you get a popup user logon window and cannot log on
Follow the user logon popup window instructions.
This problem is not necessarily restricted to UniSAinfo Reporting. A request for work has been raised with ISTS.
If you get the Cognos Access Manager - Logon screen and cannot log on
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If you have entered your User ID and password, cannot log on and the screen displays the following message Enter a user ID and password that is valid for Cognos applications, your User ID is possibly disabled.
Email Planning and Assurance Services and provide your name and your User ID.
Please take the following steps prior to contacting ISTS
- Ask another staff member to log on to your machine. Do they have the same problem?. Do they get the same error?
- Use another staff member's PC. Are you able to Log on from there?
Detail what version of Windows you are using (select Start>All Programs>Accessories>Windows Explorer>Help>About Windows).
Please provide screenshots of the error (and the step prior to the error) on your PC (using the keys <Shift>+<Prt_Sc> on your keyboard).
Contact your local IT support person if you require assistance with these steps.
If you are still unable to access UniSAinfo Reporting or have other concerns accessing the data
Contact ISTS.
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