Complaints
The University of South Australia is committed to ensuring that students are treated in a fair and equitable manner, and that any complaint is dealt with speedily and in accord with due process. In the interests of efficiency and involving as few people as possible, wherever possible, complaints are dealt with at the local level.
If you have a problem with any part of the University, whether it is academic, administrative or with facilities, or feel that you have been treated unfairly, you should refer to the University’s procedures for dealing with complaints
http://www.unisa.edu.au/policies/policies/corporate/C17.asp.
If your problem relates to assessment, refer to http://www.unisa.edu.au/policies/manual/default.asp.
If you would like advice and support with your problem you could talk to a UniLife Advocate. To contact an Advocate go to http://www.unisa.edu.au/unilife/advice
If after following these procedures you are still unhappy with the outcome you may contact the Student Ombud either by phone (83020175), email (ombud@unisa.edu.au) or in person (City West). The Ombud will assess your complaint or problem and if it is warranted may investigate the matter on your behalf. Check the website at www.unisa.edu.au/ombud to see what kinds of issues the Ombud deals with. The Ombud is usually a last resort, but you may contact the Office for confidential advice at any time.