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The annual CERM Performance Indicators®
Project's invitation to participate in the annual benchmarking
survey for sports and leisure centres and golf courses has been
distributed to industry. We are encouraging industry managers
to support the continuous improvement of the leisure industry by
blending the best of University research with industry experience.
All data collected from industry colleagues is
treated with the utmost confidentiality and will be managed
according to established University protocols. Participants in
this survey are recipients of their centre's results only.
For further information or to participate in this
survey, please contact Raylene Jones on (08) 8302 5321 or email:
raylene.jones@unisa.edu.au.
Conferences and Workshops
Conferences
- G Crilley presented at the Regional Botanic
Gardens Conference, Gold Coast, 15-16th July 2008.
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R McGrath attended the Aquatic & Recreation Industry Conference
(AquaRec08) in Melbourne Conference, 28-29th August 2008.
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G Crilley presented at the International Federation of Park and
Recreational Administration (IFPRA) Conference, Christchurch New
Zealand, 16-18th September 2008.
Workshops & Seminars
- G Crilley presented at the National School of
Park Management, University of Melbourne, 6th-11th July 2008.
- R McGrath hosted a Victorian Leisure
Industry Forum, Coburg Leisure Centre,15th August 2008. The
venue was supplied by the City of Moreland.
- G Crilley (UniSA), JD Absher (US Forest
Service), B Hayden (Dept. Environment & Heritage), and D Weber (UniSA)
presented at a collaborative research seminar titled 'Garbage
in: Trash out. The role of social data in Park Management' on
8th September 2008 at the UniSA's City West Campus, Adelaide.
Current Research Projects
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Arts SA
A strategic partnership and engagement to develop
and conduct an annual study program of adult visitors'
perceptions of service quality provided by arts and
cultural organisations.
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Australian and New Zealand Local Governments
Benchmarking service
quality and
operational performance in
sports and leisure centres.
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BGANZ 2008
Benchmarking Visitor Service
Quality for Australian and
New Zealand Gardens members.
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Parks Australia
Seasonal visitor surveying at Kakadu, Uluru Kata-Tjuta
and Booderee National Parks across 3 years.
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Tennis Australia
Benchmarking performance indicators for Australian
tennis facilities.
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The impact of Climate Change
on Australian Tourism Destinations
Developing adaptation and response strategies for the
Barossa Valley. A Sustainable Tourism CRC project.
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Research Expertise
Founding scholars:
Gary Crilley
Director, CT&LM
Research area: Operational performance in tourism and leisure
management |
Graham Brown
Professor in Tourism
Research area: Understanding the tourist and leisure
experience |
Gary Howat
Co-Director, CERM Performance
Indicators Project
Research area: Service quality and satisfaction in sport,
leisure and tourism |
Vivienne McCabe
Associate Professor
Research area: Hospitality and events |
Duncan Murray
Senior Lecturer
Research area: Lifestyle, health and leisure |
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Research and Professional staff:
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Heather March,
Senior Research Assistant
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Richard McGrath,
Senior Research Assistant
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Emily Moskwa,
Senior Research Assistant
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Raylene Jones,
Project Officer: Research
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Cathie Bloxham,
Clerical Officer
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Further Information
The Centre for Tourism and Leisure Management team will be using
e-newsletters to keep you informed on members’ research activities,
conferences, publications and other exciting initiatives.
For further information or research enquiries please contact:
Raylene Jones
Telephone: (08) 8302 5321 or Email:
raylene.jones@unisa.edu.au
Website
Centre
for Tourism and Leisure Management
School of Management
Division of Business
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