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2007 National Benchmarking Survey - Sports &
Leisure Centres & Golf Courses
The CERM Performance Indicators Project at the
University of South Australia has provided the Australasian leisure
industry with national operational performance indicators for 15
years and for the golf industry since 2002.
We are currently collating data from Australian
sports and leisure centres and golf courses for the 2007 survey. Our aim is to distribute the results of this survey to CERM PI
subscribers by the end of December.
If you require further information or would like to
be involved in this survey,
please contact
Raylene Jones on (08) 8302 5321 or email
raylene.jones@unisa.edu.au
Research Strengths
-
Service quality and satisfaction in sport, leisure and tourism
- Operational
performance in tourism and leisure management
- Lifestyle,
health and leisure
- Understanding the tourist and leisure experience
- Hospitality
and events industry
Recent Conference
Presentations and Publications
Our senior academic
researchers are frequently attending and/or presenting at national
and international conferences. To view a list of recent
conference attendances and/or presentations, research paper
publications, and scheduled workshops please
click here.
Current
Research Projects
Australian
and New Zealand Local Governments
Performance Indicators of Service Quality |
Melbourne Zoo
Involving staff and volunteers in the conducting of a
series of surveys of adult visitors to the zoo. |
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SA
Cycle Tourism Study
Survey of cycle tourists in three states to examine the
potential to further develop cycle tourism in South Australia
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Police Community Youth Clubs
Involving staff and volunteers in the conducting
of a series of reviews of six PCYC clubs. |
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Tennis Australia
Developing a benchmarking program of performance
indicators for Australian tennis facilities.
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Recreation SA
Operational
performance, retention and
customer perceptions of fitness centres in South
Australia.
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Recently Completed Projects
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South Australian Touring Route
Tourists' Perceptions of the Melbourne to
Adelaide and Kangaroo Island Drive
Routes. To view a
copy of this report go to:
www.travellink.com.au/brochure
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Botanic Gardens of Australia and New Zealand
Benchmarking of performance indicators for Australian
and New Zealand Botanic Gardens. For further
information contact:
gary.crilley@unisa.edu.au |
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The
Research Expertise
Gary Crilley
Director, CT&LM
Research interest area: Operational performance in tourism
and leisure management |
Graham Brown
Professor in Tourism
Research interest area: Understanding the tourist and leisure
experience |
Gary Howat
Co-Director, CERM Performance Indicators
Project
Research interest area: Service quality and satisfaction in
sport, leisure and tourism |
Vivienne McCabe
Associate Professor
Research interest area: Hospitality and events |
Duncan Murray
Senior Lecturer
Research interest area: Lifestyle, health and leisure |
Further
Information
The
Centre for Tourism and Leisure Management team will be using e-newsletters
to keep you informed on members’ research
activities, conferences, publications and other exciting initiatives.
For
further information or research
enquiries please contact:
Raylene Jones
Telephone: (08) 8302 5321 or Email:
raylene.jones@unisa.edu.au
Website
Centre
for Tourism and Leisure Management
School
of Management
Division
of Business
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