Centre for Tourism and Leisure Management

The Centre for Tourism & Leisure Management (CT&LM) is the leading centre in South Australia for research in tourism, hospitality, events, sport and leisure research. The centre has three key research themes that encompass the range of research activities of the core members of the Centre:

• service quality and operational management in the events, sports, and leisure industries

• understanding tourism, hospitality and leisure experiences

• health and wellness, lifestyle

Another major research program in the Centre for Tourism & Leisure Management is the CERM Performance Indicators® Project.  The Established since 1990 CERM PI provides performance indicators and national benchmarks for operational performance, and customer service quality for aquatic, sports and leisure centres, tennis facilities and golf courses.