Centre for Effective Service Delivery
The Centre for Effective Service Delivery (CESD) is a research collaboration that is affiliated with the School's Social Policy Research Group. The group was established in 1997 with a seeding grant from Aged Care and Housing Group. The members of CESD have been interested in developments in service delivery in the human services, particularly in relation to case management and other individualised approaches to service delivery.
Members of CESD
The current membership of the Centre is Di Gursansky, Rosemary Kennedy, Judy Harvey and Karen Grogan. The group has an established international research collaboration with Professors Carol Austin, Bob McClelland and Jackie Sieppert in the Faculty of Social Work, University of Calgary. A long standing collaboration exists with Associate Professor Peter Camilleri at the Australian Catholic University, Signadou Campus, Canberra. Within the School of Social Work and Social Policy the Centre staff maintain collaborative work with the staff involved in the Research and Education Unit on Gendered Violence.
Current projects
Consultancy work on case management is and has been undertaken with a range of sectors including the Department of Veteran Affairs, ACT Department of Justice, Centrelink, Bendigo Health Service, Central Violence Intervention Program, SA Department of Education and Training, Centracare Newcastle, Rivskills in Berri, IDSC and Domiciliary Care.
Research areas
In addition, individual members have particular interests in areas such as workplace bullying (Karen Grogan), employment trends in the human services (Rosemary Kennedy and Judy Harvey), community development with seniors (Di Gursansky). All members of the group are interested in issues relating to children in care, evaluation of services and working collaboratively with organisations to develop professional practice.
Publications
The Centre engages in research, training and consultancy work in a variety of areas that reflect collective and individual interests. The members of the group have a commitment to publication and have had two books published in the last two years:
Gursansky, D., Harvey, J., Kennedy, R.(2003) Case Management as Policy, Practice and Professional Business, Allen and Unwin, St Leonards, NSW and Columbia University Press, New York.
Kennedy, R. with Jenny Richards (2004) Integrating Law and Human Service Practice, Oxford University Press, South Melbourne.
Members of the group regularly present papers to national and international conferences. In 2003, they presented papers to the Case Management Society of Australia National Conference, Ontario Case Management Conference and the 56th Annual Scientific Meeting of the Gerontological Society of America. This year they will present papers at the International Federation of Social Work Conference.
Recent funded research grants
2003-5: Elder Friendly Communities Project (an international collaboration with colleagues in Calgary and industry partners in Western Adelaide) funded through HACC.
2002-3: Case Management for Veterans Research Consultancy for Department of Veteran Affairs.