WorkSmart
WorkSmart is a suite of professional development activities designed for professional staff between level HEO3 and HEO7 at the University of South Australia.
The program draws on the expertise and knowledge of UniSA staff, together with external training providers and consultants, to provide opportunities for professional staff to:
- Develop their skills and capabilities
- Share knowledge and good practice
- Enhance understanding of the University and its processes
- Build collaborative relationships and networks to support our ambitions.
How does WorkSmart work? (pdf 254kb) Workshop registrations should align to staff development plans and the following conditions apply to the program:
- The program is offered in two semesters – March to July & August to December
- Managers can pre-register staff for 2 workshops per semester.
- The program is then released to all professional staff to register for remaining workshop places
- Staff can email HRMworksmart@unisa.edu.au to go onto a waitlist for full workshops
- A cancellation policy of $100 per person will apply for cancellations with less than 72 hours notice unless special circumstances apply.
- Staff can attend a maximum of 4 workshops per year unless special circumstances apply and arrangement has been made by the manager.
WORKSMART PROGRAM 2012
WORKSHOP DETAILS
Building your Professional Toolkit - Foundation topics
Cross cultural awareness
Overview: UniSA has a diverse student and staff population and welcomes the wide range of experience and knowledge this brings. This workshop will provide staff with the opportunity to share and discuss their experiences in working with people from different cultures and develop a greater awareness and understanding of cross cultural communication.
The interactive workshop will cover:
- UniSA’s student profile
- assessing your own cultural awareness
- the challenges and experiences of those from different cultures (including a student panel where current international students will share information about their Australian cultural experience)
- meaning and pronunciation of Asian names
- strategies for working with international students with English as a second language.
| Audience: | Professional staff who want to develop their knowledge and skills to interact more effectively with students from other cultures |
| Facilitator: | Mary Ann Seow, Consultant: International, Learning and Teaching Unit |
| Duration: | 3 hours (9.30am – 12.30pm) |
| Date: | Wednesday 20 June |
| Location: | AU3-03, Level 3 101 Currie Street |
Impression management
Overview: Making a good first impression requires skill, an accurate awareness and understanding of self and an awareness and understanding of other people’s preferred styles. This workshop will provide a theoretical model and practical tips on Impression Management.
At the completion of this session, participants will be able to:
- explain the importance of impression and perception management
- explore the concept of “Moments Of Truth” (Albrecht) and “Cycle of Service”, and relate these models to their work
- challenge the idea that we should treat customers as we expect to be treated ourselves
- identify customers and stakeholders
- appreciate the different types of customer relationships
- explain what the term ‘professionalism’ means
- look at the image they should project – what they should say and how they should say it
- deal with people in an empathic manner and identify methods of dealing with difficult people.
| Audience: | Professional staff who work with internal and external customers and wish to improve their service delivery |
| Facilitator: | Faye Bound, Bound Consulting Group |
| Duration: | 3.5 hours (9am – 12.30pm) |
| Date: | Tuesday 27 March |
| Location: | AU3-03, Level 3, 101 Currie Street |
Indigenous cultural awareness
Overview: The UniSA Indigenous Employment Strategy identifies cultural awareness as a vital component to ensure UniSA is a culturally safe and inclusive environment. The aim of this workshop is to raise awareness and generate understanding of Indigenous Australian cultures, cross-cultural communication and working in diverse environments.
This half-day interactive Cultural Awareness program will cover:
- Indigenous culture and history
- awareness and interpretation of historic events
- traditional perspectives
- racism
- moving on.
| Audience: | Professional staff who would like to develop their knowledge and understanding of Indigenous Australian cultures |
| Facilitator: | TAFESA Aboriginal Access Centre |
| Duration: | 4 hours (9am – 1.00pm) |
| Date: | Tuesday 8 May |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Introduction to professional writing
Overview: ‘It is a writer’s responsibility to be clear, not the reader’s responsibility to understand.’ This workshop gives participants an overview of effective planning for writing tasks and the skills required to communicate well, including: basic design, grammar and plain language. The workshop also provides participants with a range of tools and resources to further develop their writing skills back in the workplace.
Workshop topics will include:
- effective planning
- attributes you need to write well in a professional context
- simple skills you can employ
- visual design of your document
- customer focussed writing
- punctuation matters
- writing emails
- taking notes and writing up minutes from meetings
- persuasive writing
- structure in writing
- getting ‘unstuck.’
| Audience: | Professional staff who want to develop their skills to prepare well for writing and to write effectively in a professional environment. |
| Facilitator: | Gillian Ratcliff, Freelance editor/ Tutor: School of Communication, International Studies and Languages |
| Duration: | 4 hours (9am – 1.00pm) |
| Date: | Wednesday 18 April |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Minute taking
(or how to avoid writing everything down but missing the point!)
This practical workshop is a guide to preparing meeting notes. It will focus on providing guidance to staff who may be new to minute or note taking, or who feel they could benefit from an update.
The workshop will cover
- a review of the meeting cycle
- working with the meeting chair
- the purpose of the agenda
- taking notes in the meeting and writing them up afterwards
- recording actions
- sticky issues (including confidentiality).
| Audience: | Professional staff members with the role of executive officer on committees, working parties or in team meetings. |
| Facilitator: | Ruth
Sims, Coordinator International Communications, UniSA International Ruth’s career at the University of South Australia has included being executive officer to the Senior Management Group, external reviews of units, the Human Research Ethics Committee and various working groups. |
| Duration: | 3.5 hours (9am – 12.30pm) |
| Date: | Thursday 22 March |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Personal effectiveness in the workplace
Overview: Do you ever procrastinate, worry excessively or get stuck in non action? Are you a perfectionist or do you like to control everything? Do you doubt yourself or not do things you would like to do, due to lack of self confidence? If you answered yes to any of these questions, you are not alone. Many people can relate to these behaviours that can limit your effectiveness in the workplace.
This workshop will provide an opportunity for participants to increase their level of effectiveness in the workplace, and will cover:
- what does ‘being effective’ really mean?
- what is important? What is essential?
- time Management
- self Management
- energy Management
- the art of flexibility.
| Audience: | Professional staff who would like to develop skills to improve their personal and professional effectiveness. |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 4 hours (9am-1pm) |
| Date: | Thursday 1 March
or Wednesday 4 July |
| Location: | AU3-03, Level 3, 101 Currie Street |
Practical time management
Overview: Do you feel like you are fighting fires every day? Does it seem that no matter how hard and fast you work, you will never get everything done?
You will leave this workshop with practical strategies to:
| CONTROL | the ‘fires’ you unconsciously light for yourself, and those you inherit from others every day; |
| MANAGE | those around you to ensure their time management issues don’t become your problem; |
| FOCUS | without procrastination, deviation or distraction, on important tasks to completion; |
| GAIN CLARITY | in where your efforts should be spent in each moment, to deliver key outcomes and a sense of satisfaction for yourself. |
| Audience: | Professional staff who want to take control of their work and use their time more productively. |
| Facilitator: | Tracy Maxted, director of The Missing Think, and consultant with the Australian Institute of Management. Tracy has worked locally and internationally to develop hundreds of professionals, as a trainer, facilitator, leadership coach and mentor. |
| Duration: | 7 hours (9am - 4pm) |
| Date: | Thursday 3 May |
| Location: | AU3-03, Level 3, 101 Currie Street |
Process mapping and improvement
Overview: Process mapping provides organisations with a practical tool for problem solving and business improvement, by creating a visual 'map' to explain how tasks and processes are carried out and identify areas for improved efficiency.
This workshop will:
- discuss the identification of customer requirements
- provide an overview of process issues and what a good process looks like
- discuss why we map processes
- show you how to process map a series of tasks
- demonstrate process mapping software (Visio).
| Audience: | Professional staff who are interested in problem solving and business improvement and are looking for an introduction to the concept of Process Mapping |
| Facilitator: | Vincent Baldacchino, Manager: Business Improvement, Service Improvement Project |
| Duration: | 2.5 hours (9.30am - 12pm) |
| Date: | Tuesday 17 April
or Thursday 26 July |
| Location: | BH4-33, City West (April) / AU2-02/03, Level 2, 101 Currie Street (July) |
Project management principles (beginner)
Overview: The key principles to effective project management can be applied to any job, task or project. This workshop is designed for those new to project management, who are looking for the skills to successfully work as part of a project team, as well as tools that can be incorporated to improve your work.
The workshop will cover the following principles of successful project management:
- the project management process – the most important steps
- developing the scope of a project and where to from there
- establishing who are your stakeholders and what you know about them
- planning - how to plan yours and others work
- implementing – how to manage, track and direct your work
- closing – how to finish and evaluate a project
- tips, tricks and traps of project management.
Participants are asked to consider at least two areas of project management skills they would like to develop by attending this workshop and be prepared to discuss this with the group.
| Audience: | Professional staff who are new to project management and want to build their skills and confidence in this area, to work on projects or apply these principles to their everyday work. |
| Facilitator: | Lisa Twyford, Managing Director & Principal Consultant: clear decisions |
| Duration: | 4 hours (9.00am - 1pm) |
| Date: | Wednesday 7 March and Friday 16 March |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Stand out when you stand up
Overview: Many people become overwhelmed at the thought of presenting, often due to lack of confidence or because they don’t have a clear understanding of how to put together a presentation. A good presenter understands their audience and articulates the objectives prior to presenting. This workshop focuses on the key aspects of presenting to effect change and to create the right impression with an audience, and will cover the essentials for preparing, structuring and delivering effective communication.
Participants will receive:
- an understanding of the key issues in communicating with an audience
- keys to preparing, structuring and delivering a presentation
- a template for delivering future presentations
- advice on how to shape an argument and talk to key values
- a working knowledge of the essentials for effective and confident presentations
- an opportunity to present to the workshop group and receive feedback.
| Audience: | Professional staff who would like to improve their skills and confidence in preparing and delivering presentations to work teams, managers and larger audiences. |
| Facilitator: | Campbell Woskett, Applaud Management and Events |
| Duration: | 6 hours (9am-3pm) |
| Date: | Thursday 7 June |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Building Your Professional Toolkit - Intermediate topics
Critical thinking
Overview: Do you wish you and your team were more innovative rather than always using the same approach? Do you want to challenge yourself to move away from traditional problem solving techniques and try something new? If you or your team have been ‘doing it that way for years’ then this workshop may be just what you need.
At the completion of this session, participants will be able to:
- adopt techniques to enable them to utilise their “right brain”
- apply various techniques to improve their ability to think on their feet
- challenge themselves to approach issues in different ways
- analyse Problem Solving Theories
- increase their awareness around creating an environment conducive to innovation.
| Audience: | Professional staff who would like to increase their effectiveness in lateral thinking and creativity |
| Facilitator: | Faye Bound, Bound Consulting Group |
| Duration: | 3.5 hours (9am-12.30pm) |
| Date: | Thursday 19 April |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Expanding your personal influence
Overview: To succeed in a workplace of rapid change with an increasing need for strong team work, cross-functional collaboration and strategic alliances, effective influencing skills can make all the difference. Most people’s roles in fact require them to influence others a lot of the time! This session will enable participants to build their personal influence and apply influencing techniques appropriately when interacting with managers and colleagues.
At the end of this session, participants will:
- understand the difference between influencing and negotiating and know the skills required to be effective
- identify ways to expand their sphere of influence and enhance personal influence and credibility
- have strategies and tactics for planning and managing situations requiring influence
- have worked with a case study and practised influencing.
| Audience: | Professional staff looking to improve their influencing skills in order to work more effectively with managers and colleagues. |
| Facilitator: | Veronica Lee, VLee HRM Consulting |
| Duration: | 4 hours (9am-1pm) |
| Date: | Tuesday 29 May |
| Location: | AU3-03, Level 3, 101 Currie Street |
Individual resilience
Overview: How do you respond to setbacks, conflict, workload pressure and continued change? Do your responses enhance or undermine your wellbeing, reputation, and productivity? Based on emerging research this workshop will give you tools and strategies to find your hidden strengths, get better return on the investment of energy you spend every day and respond to the ‘unpleasant unexpected’ in a constructive, health (and reputation) building manner.
This workshop will:
- define what resilience means for each person
- present resilience factors based on research
- introduce resilience tools
- match factors of resilience to each person’s situation and personality
- identify individual strategies for improvement of resilience.
| Audience: | Professional staff wanting to audit their resilience factors and identify strategies to manage the stress and ‘frustration’ factors at work in constructive ways |
| Facilitator: | Linda Chaousis, Five Dogs Consulting |
| Duration: | 3.5 hours (9am – 12.30pm) |
| Date: | Thursday 31 May |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Managing up
Overview: "Managing Up" is not about telling your superiors what to do, rather it's about learning the skills needed to create an open exchange of ideas between your manager and yourself to yield measurable results. The skills of being assertive and managing up go hand and will both be covered in this workshop to help you gain practical skills to work more effectively with your staff, colleagues and managers.
This workshop will explore:
- what is managing up?
- the keys to managing up
- the “power bases” you can use to manage up
- how to increase your Personal Power and Circle of Influence
- assertive techniques that can help in managing up and more.
| Audience: | Professional staff who want to strengthen their ability to interact with others, in particular their managers. |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 7.5 hours (9am - 4.30pm) |
| Date: | Tuesday 24 July |
| Location: | AU3-03, Level 3, 101 Currie Street |
Process mapping and improvement 2: Using Visio
Overview: Process mapping provides organisations with a practical tool for problem solving and business improvement. Visio software allows you to easily create process maps to communicate complex information to your audience and assist in the application of process mapping.
This workshop will:
- discuss the common process mapping symbols
- recap the basic steps in process mapping
- demonstrate process mapping software (Visio)
- work through 3 process map examples using Visio.
| Audience: | Professional
staff who are interested in problem solving and business improvement
and would like a introduction to using Visio Pre-requisite: Process mapping and improvement or equivalent knowledge |
| Facilitator: | Vincent Baldacchino, Manager: Business Improvement, Service Improvement Project |
| Duration: | 3 hours (9.30am – 12.30pm) |
| Date: | Tuesday 20 March or Tuesday 19 June |
| Location: | GK2-13, City West Campus |
Professional communication
Overview: To be successful in a professional environment, the ability to communicate effectively is critical. The principles that underpin effective communication, including the communication process, sending and receiving clear messages, active listening and handling difficult situations will all be explored in this workshop to provide participants will tools and strategies to improve their communication skills.
The workshop topics will include:
- the communication process
- barriers to communication
- identifying your communication style
- exploring assertive, non-assertive and aggressive behaviour
- managing emotions in difficult situations.
| Audience: | Professional staff wanting to strengthen their communication skills and enhance their ability to interact with others |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 7.5 hours (9am - 4.30pm) |
| Date: | Tuesday 3 April
or Tuesday 26 June |
| Location: | AU3-03, Level 3, 101 Currie Street |
Project management principles (intermediate)
Overview: Do you understand the basic fundamentals of project management and are looking to further develop your skills in this area? This workshop is recommended for those who have experience in project management and who would like to understand how to build a suitable project team; manage relationships with stakeholders; and develop techniques for monitoring, controlling and reporting project progress.
The workshop will cover the following principles of successful project management:
- Project teams - structure of a project team and roles and responsibilities
- Identifying stakeholders and understanding their role
- Establishing your schedule and keeping on track
- Setting up and tracking your budget
- Issues and risks – identifying, monitoring and communicating
Participants are asked to consider at least two areas of project management skills they would like to develop by attending this workshop and be prepared to discuss this with the group.
| Audience: | Professional staff who have an understanding of project management principles and would like to further develop their knowledge. |
| Facilitator: | Lisa Twyford, Managing Director & Principal Consultant: clear decisions |
| Duration: | 4 hours (9:00am - 1pm) |
| Date: | Thursday 1 March and Thursday 8 March |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
The Write Stuff
Overview: The Write Stuff is an intensive one−day business writing workshop with a difference. Music, theatre, animation and video engage, inform and reinforce learning. Participants leave with a sound knowledge of the principles of effective business writing, a range of practical strategies to use at work, and ongoing support from Cool Rules.
At the completion of this workshop you will:
- understand the principles of effective 21C business writing
- have a clear and simple method for tackling any writing task, in any format or media
- know how to organise, structure and edit your writing for maximum impact
- know when and how to adjust your writing style
- know how to give effective feedback to other writers
- know how to use punctuation effectively
- be a step ahead of the Grammar Police.
See the attached flyer for further information.
| Audience: | Professional staff who write, help others to write, or employ people who write and would like to improve their skills. |
| Facilitator: | Shaun McNicholas, Cool Rules |
| Cost: | $175 per participant (workshop is subsidised by WorkSmart) |
| Duration: | 7.5 hours (9am - 4:30pm) |
| Date: | Thursday 29 March or Wednesday 6 June |
| Location: | External venue – further details to be provided |
Transition to team leadership
Overview: Moving from Team Member to Team Leader can be a challenging and exciting time. If you are new to team leadership then this workshop will give you the opportunity to explore key steps in maximising your effectiveness as a supervisor and address some of the common behaviours that can get in the way of your success.
The workshop will cover:
- the challenges of being a team leader
- qualities and competencies of an effective supervisor/ team leader
- developing your leadership style
- keys to developing an effective team
- communication and giving effective feedback
- your conflict management style.
| Audience: | Professional staff who are new to team leadership and want to improve their effectiveness in handling staff supervision, performance management responsibilities, and personal effectiveness |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 7.5 hours (9am-4.30pm) |
| Date: | Tuesday 15 May |
| Location: | AU3-03, Level 3, 101 Currie Street |
Writing for Senior Management Group
Overview: A number of positions in the University include responsibility for preparing written documents for presentation to Senior Management Group (SMG), through the respective Pro-Vice Chancellor, Executive Director or Director.
This workshop will assist in the preparation of these documents, primarily by:
- ensuring staff understand the requirements and expectations of SMG
- ensuring there is a common understanding of the process of submitting written documents to SMG and the roles of various staff
- sharing good practice and ideas for effectively managing writing tasks
- sharing tips for clear, concise and effective writing.
| Audience: | Professional staff members who have responsibility for preparing written documents on behalf of managers, for presentation to Senior Management Group |
| Facilitator: | David Cox, Executive Officer to the Vice Chancellor and President |
| Duration: | 2 x 2 hours (9am-11am) |
| Date: | Tuesday 5 June and Tuesday 3 July |
| Location: | GK3-28, City West Campus |
Writing that works
Overview: Writing that works is much more than a well crafted product, whether it is a piece of correspondence, a report, a contribution to a publication, a draft policy or procedures, or briefing notes. To be successful, it needs to be written with understanding and insight into the context, be clear in scope and intent, and mindful of the particular individuals it seeks to inform.
The workshop will cover:
- scoping the problem (function)
- establishing the context/s
- understanding the audience/s (and sponsor/s)
- choosing the right genre (form)
- choosing effective forms of presentation (words, pictures, structure, navigation...)
- refining the draft
- launching the product
- evaluating effectiveness, doing better next time.
To make the most of the workshop, participants are invited to bring along something they have written recently or a work in progress as a focus for developing their personal skills.
| Audience: | Recommended for professional staff, who would like to improve their business writing, particularly in regard to writing with influence. |
| Facilitator: | Holly McClausland left UniSA at the end of 2009 after an 18 year career. While at the University, Holly had a major role in preparation of the portfolios for the 2004 and 2009 AUQA audits, managed the planning and quality function that included preparation of the Corporate Plan and Corporate Performance Report, managed the review process for the current Vision Mission and Values statement and conducted several formal quality reviews. Holly continues her connection with UniSA through periodic consultancies. |
| Duration: | 4 hours (9am – 1pm) |
| Date: | Wednesday 23 May |
| Location: | AU3-03, Level 3, 101 Currie Street |
Supervisor Series
Coaching skills
Overview: Increasingly today, coaching skills are being recognised as a necessary skill for managers, team leaders and supervisors to assist their staff achieve professional objectives and development goals. This workshop will give participants an understanding of the benefits of workplace coaching and the opportunity to develop basic coaching skills that can be applied in their own work environments.
The workshop will include:
- a solution focused approach to coaching
- the key skills and qualities of a workplace coach
- 4 coaching styles and the situations and staff with which to use them
- an opportunity to practice the key coaching skills of listening, effective questioning and giving specific feedback.
| Audience: | Supervisors who want to develop their coaching skills and improve their ability to interact with their staff |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 7.5 hours (9am to 4:30pm) |
| Date: | Thursday 5 July |
| Location: | AU3-03, Level 3, 101 Currie Street |
Enhancing your conflict management skills
Overview: Conflict is an inevitable part of our working lives and the challenge for managers is not only to continually hone their own conflict management skills, but also to coach staff in handling conflict effectively as a key workplace skill.
This workshop will enable managers to consider their own preferred conflict management behaviour and to recognise other approaches. It will provide the opportunity to work with some models of dealing with conflict and to practise skills integral to successful conflict management.
At the end of this session, participants will:
- understand the sources of conflict and develop strategies to deal with these
- know the different approaches to conflict and where your preferences lie
- know a range of models to deal with conflict and practice applying these
- know the core conflict resolution skills and practice applying these.
| Audience: | Supervisors who would like to gain skills in conflict management |
| Facilitator: | Veronica Lee, VLee HRM Consulting |
| Duration: | 4 hours (9am-1pm) |
| Date: | Wednesday 6 June |
| Location: | AU3-03, Level 3, 101 Currie Street |
Honest conversations
Overview: The aim of this workshop is to provide a theoretical model to giving feedback and then provide an opportunity for skills practice.
At the completion of this module, participants will be able to:
- be aware of the need to be assertive
- acknowledge the consequences of not providing feedback
- discuss the structure of giving feedback
- explain the importance of planning what, where and how you deliver the feedback
- where feedback fits with motivation
- use the task assignment model.
| Audience: | Supervisors of professional staff who would like to better understand and practice how to give feedback |
| Facilitator: | Faye Bound, Bound Consulting Group |
| Duration: | 3.5 hours (9am – 12.30pm) |
| Date: | Tuesday 24 July |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Intelligent Leadership
Overview: The aim of this workshop is to provide managers with the opportunity to express their concerns, ask questions and understand what is expected of them as Managers and how they must act with Integrity, Honesty, Caring and Trust and model the way. They will also be encouraged to learn about themselves and be exposed to some theoretical leadership and management concepts.
At the completion of this session, participants will be able to:
- state the importance of listening
- discuss different Learning Styles and understand their preferred style
- explain the Concern vs. Influence concept and how they can use this
- think about Habits
- relate the importance of Emotional Intelligence in regard to their role
- explain the four functions of management and other elements in the management process
- recognise the importance of their contributions to the business
- describe the principles of supportive communication
- be able to discuss performance expectations.
| Audience: | Supervisors of professional staff who would like to increase their understanding and application of best practice leadership styles |
| Facilitator: | Faye Bound, Bound Consulting Group |
| Duration: | 7.5 hours (9am – 12:30pm) |
| Date: | Thursday 15 March |
| Location: | AU2-02/03, Level 2, 101 Currie Street |
Team development - building a positive culture
As a supervisor, how can you develop positive, service driven teams that support the University’s aspirations? This workshop will provide supervisors with tools to identify and acknowledge the strengths and weaknesses of individuals in your team and the team as a whole. Participants will discuss realistic strategies for: helping your staff understand the big picture; setting team standards and goals; and promoting outstanding staff as positive role models.
Further details to be provided.
| Audience: | Supervisors of professional staff who wanting to explore strategies for developing positive, service driven teams |
| Facilitator: | Justene Knight, Senior Consultant: Organisational Development |
| Duration: | 3.5 hours (9am – 12.30pm) |
| Date: | Wednesday 2 May |
| Location: | AU3-03, Level 3, 101 Currie Street |
Developing the careers of your staff
A highly interactive program designed to assist managers and supervisors to build the performance, motivation and capacity of their team through working within the PDM framework of regular one-on-one meetings, with a focus on identifying individual strengths and development areas, and providing individual coaching development.
You will identify the benefits of maintaining a focus on individual and team development, and how it can help to build team motivation and productivity. You will use a simple framework of steps to learn how to identify individual strengths, development areas and you will be introduced to the skills needed to undertake effective developmental coaching conversations, practising these skills using relevant case studies.
| Audience: | Supervisors of professional staff who would like to gain a better understanding of their role in the development of their staff. |
| Facilitator: | Kerrie Ashcroft, Coach Partners |
| Duration: | Half day |
| Date: | April - TBC |
| Location: | 101 Currie Street - TBC |
Steering your career
These workshops complement the online career development guide designed for professional staff.
Confidently forming networks
Overview: Networking is connecting with people internally and externally to share information and develop mutually beneficial relationships. To sustain good personal and business relationships both parties must benefit in some way. Two of the most important networking skills one can develop are listening and asking questions. These two skills help develop genuine connections.
This workshop will give some practical skills and tips to develop a professional network, make connections naturally at networking functions and maintain a professional network.
The workshop will cover:
- what are the challenges you face networking or developing a professional network, internally and externally?
- what is networking and what are the “rules” or “protocols”?
- attending a networking event: Preparation, overcoming anxiety and developing confidence, meeting people, making conversation and follow up.
- maintaining the conversation: key interpersonal skills, active listening, asking questions, being genuine, real, and relaxed.
- maintaining your network
- professional networking bodies and events in higher education sector and/or your specialty areas.
| Audience: | Professional staff who want to build their confidence in forming networks to benefit them in their current and future roles |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 7.5 hours (9am to 4.30pm) |
| Date: | Wednesday 27 June |
| Location: | AU3-03, Level 3, 101 Currie Street |
Interview skills
Overview: Attending interviews can be a nerve-racking experience, especially when faced by a panel of three or more people, which is common in the university environment. On top of that, one of the hardest things about attending interviews at UniSA is being interviewed by people you know and work with! Understanding the interview process and preparing well can help you to overcome some of the nerves of being interviewed and turn your interview into a real opportunity to develop your career.
This workshop will cover the following topics:
- the aims and goals of interviews
- purpose, process and other important elements in recruitment activities and interviews
- selling yourself, presenting with confidence
- interviewing techniques and styles of questioning
- behavioural interviewing, why is it used, when is it recommended?
- techniques for responding to behavioural interview questions
- tips and hints.
| Audience: | Professional staff who want to better understand the interview process and prepare themselves for future interviews at UniSA. |
| Facilitator: | Michelle Bentley, General Manager Donington Career Management and Transition |
| Duration: | 4 hours (9am-1pm) |
| Date: | Tuesday 1 May |
| Location: | 101 Currie Street |
Self marketing strategies
Overview: Do you need some help working out your career direction? Do you want to understand the importance of self marketing and learn some strategies? This workshop will assist participants to utilise career planning tools in order to identify key strengths, transferable skills and confirm career drivers. This workshop will introduce you to some of the development opportunities at UniSA, as well as providing you with some tips on seeking out your own opportunities.
Some key themes to be discussed will include:
- what is a “career”?
- the importance of self marketing
- managing the impression you create
- networking for your next role
- research and information interviewing
- attitude is everything.
| Audience: | Professional staff with an interest in developing their careers further. Staff involved in managing change/school merger processes will be given priority in attending this session. |
| Facilitator: | Kerrie Ashcroft, Coach Partners |
| Duration: | 4 hours (9am-1pm) |
| Date: | Wednesday 29 February |
| Location: | Room AU3-03, Level 3 - 101 Currie Street |
Working @ UniSA – preparing for job applications
Pre-work: Read through the recruitment and selection for applicants guide before the workshop.
Bring along a copy of your current curriculum vitae (CV)/resume and a written response you have prepared to a selection criterion from a UniSA position. Common selection criteria for UniSA HEO 3-6 positions include:
Sound interpersonal, verbal and written skills that are appropriate for communicating to a diverse range of people and cultures at a variety of levels.
Highly developed organisational skills to manage multiple priorities and projects within tight timelines.
Demonstrated ability to contribute to the development, implementation and continuous improvement of procedures and administrative systems (electronic and paper-based).
Workshop overview: Preparing for a job application can be exciting and daunting at the same time! This workshop will give participants an overview of the application process and the specific recruitment and selection processes at UniSA, as well as an opportunity to review their current CV/resume.
This session will be conducted with internal Human Resource professionals who will work with you to improve your understanding of addressing selection criteria and tailoring your CV/resume for different roles. Participants will learn about best practice strategies for presenting information in a CV/resume and will have time to ask questions about the presentation and content of their own CV/resume.
The workshop will cover the following topics:
- an overview of the application process
- understanding and addressing selection criteria
- content and presentation of your CV/resume
- preparing your CV /resume and cover letter and tailoring it to the role.
| Audience: | Professional staff members who are interested in developing their career further and would like to understand the application process and review their current CV/resume. |
| Facilitator: | Division, Portfolio and Central HR staff |
| Duration: | 4 hours |
| Date: | Tuesday 6 March or Tuesday 31 July |
| Location: | Room AU2-02/03, Level 2, 101 Currie Street |
Specialised Workshop Topics
Aspiring Leaders Program
Overview: This leadership development program is designed for staff currently in HEO5-HEO6 (self managed/project officer type) positions who wish to prepare themselves for the next leadership/management position or promotion. The program consists of 4 half day sessions conducted over a four month period, with a month between each session for participants to complete development activities.
The workshop series is designed to strengthen the participant’s personal and professional foundation and give practical skills to prepare them for the next level of leadership/management. Participants are encouraged throughout the program to increase self knowledge, embrace opportunities to take on the new and increase trust in themselves and their capacity to extend themselves.
Session 1: Preparing yourself to lead… strengthening your personal
foundation. Self and professional development for leadership/ management
This session will explore the skills, strengths and qualities needed to be
an effective leader in the Higher Education Sector today and participants
own unique combination of skills and qualities, values, achievements and
beliefs to prepare them to lead.
Session 2: Confidence, making decisions, autonomy, stepping up and
managing up!
Building on from session one, participants will explore how to trust
themselves and their unique personal foundation to make decisions, act with
autonomy and develop more confident in their ability, manage themselves and
manage up.
Session 3: Time management, self management, career management,
becoming politically savvy!
Session three will give participants the opportunity to explore possible
future career options for them, understand how to manage themselves and
their time as well as organisational politics to make the next career move a
reality!
Session 4: Maintaining a life, whilst progressing your career!
Our lives can become out of balance when single mindedly pursuing a career.
This last session will look at the whole person, what is really important in
all aspects of the participant’s life and how looking after the “whole self”
can actually assist one in winning that next promotion!
The program uses an “action- reflection” methodology, so participants will need to be prepared to commit to some additional time between sessions for reflection and follow up work.
| Audience: | HEO5-HEO6 professional staff who want to prepare for the next leadership/management position or promotion. |
| Facilitator: | Helen Alm, Helen Elizabeth Seminars and Coaching |
| Duration: | 4 x 3.5 hours (9am-12.30pm) |
| Dates: | Thursday 22 March, Wednesday 18 April, Thursday 24 May and Thursday 21 June. Please note participants must attend all four sessions. |
| Cost: | $150 per participant |
| Registration closes: | Places are limited - a call for nominations is sent out to Managers with the WorkSmart pre-release in January/June. |
2012 Technicians’ forum
The Organisational Development team and the UniSA chapter of TechNet SA will again invite staff to attend the annual Technicians’ forum in the April teaching break. The forum will provide participants with the opportunity to meet and network with technical staff from across the University, discuss current issues and receive updates on UniSA initiatives. Further details will be released closer to the date.
If you have any suggestions for the program, please email HRMworksmart@unisa.edu.au
Train the Trainer
Overview: This program provides new trainers with the skills and knowledge to plan and present effective and interactive training sessions. The program is completed over 4 days and will provide skills in 3 broad areas – learning styles, preparation & delivery skills:
- psychology of adult learning
- preparation of training materials
- writing learning objectives and session plans
- developing delivery techniques
- practical delivery session.
The successful completion of the practical on Day 4 will provide participants with nationally accredited units from the Certificate IV in Training and Assessment [TAE40110].
Attendance and completion of projects within the training program will
ensure that a ‘Statement of Attainment’ will be issued for the following:
TAEDEL301B Provide work skill instruction
If participants would like to attain the following unit, they will need to complete their presentation on Day 4 and submit their written work to support their preparation and delivery:
TAEDEL401B Plan, organise and facilitate group based learning
| Audience: | Training officers, staff with training responsibilities or staff who have not previously been trainers and would like to develop skills to effectively deliver training sessions |
| Facilitator: | Catherine Logue, Training for Learning Company |
| Duration: | 4 x 7.5 hours (9am-4.30pm) |
| Date: | Monday 2 July,
Thursday 12 July, Thursday 19 July and Wednesday 25 July Please note participants must attend all four sessions |
| Cost: | Cost: $750 per
participant (course is subsidised by WorkSmart) Fee will be charged 3 weeks prior to commencement |
| To register: | Email: HRMworksmart@unisa.edu.au with manager approval and a cost centre |
Please note a participant quota of 18 participants is required for this course. In the event that this quota is not met, then the workshop may be rescheduled.top
2012 Office professionals’ forum
The Organisational Development team is pleased to advise that the Office professionals’ forum will now be held annually. The forum is designed to bring together staff whose roles include personal assistant duties or support to senior staff in schools, division offices, research areas and central units. The forum will provide an opportunity to network and share information and good practice.
The 2012 forum will be held in the second half of the year and details will be released closer to the date.
If you have any suggestions for the program please email HRMworksmart@unisa.edu.au
Danielle Mott
Consultant: Organisational Development
Phone: 8302 1756
Email:
danielle.mott@unisa.edu.au
Email HRMworksmart@unisa.edu.au to go on the waitlist for full workshops. You will be contacted in the event of vacancies in that semester's program.
Please note: the waitlist will be cleared after each semester. Pre-registrations take preference to the waitlist.