WorkSmart

WorkSmart is a suite of professional development activities designed for professional staff at the University of South Australia.

opportunity

Utilising the expertise and knowledge of UniSA staff, along with external consultants and training providers, the WorkSmart program adopts a range of strategies to:

Help people sharpen and develop their skills and capabilities
Share knowledge among staff about good practice, enhance understanding of the University and its processes
Build collaboration and networks to support our efforts

** Please note staff must seek the approval of their supervisor before registering for any Worksmart programs. Spaces are limited so at least 48 hours notice must be given should staff become unable to attend a program. Should any staff member fail to attend on more than one occasion without notification, the relevant cost centre will be charged a cancellation fee of $50 per staff member, unless special circumstances apply.

WORKSMART PROGRAM 2009

Monthly Calendar
Workshop Details
Contacts

MONTHLY CALENDAR

Please keep in mind there will be other activities added to this program for specific staff groups including Technician’s Forums, Research Administrator Forums, and programs for emerging leaders. Please contact Kate Ryan, Consultant: Organisational Development for further details.

WORKSHOP DETAILS

TRANSITION TO TEAM LEADERSHIP

Overview:

Do you take on too much and find it difficult to say ‘no’? Are you a perfectionist or do you like to control everything? Do you seek approval or excessively try to please others? Many people can relate to these behaviours that can limit our professional and personal effectiveness.

This program is aimed at professional staff who are new to team leadership, and will give you the opportunity to explore key steps in maximising your effectiveness as a supervisor and address some of the common behaviours that can get in the way of your success.

Audience:	Professional staff who have an interest in improving their effectiveness in handling staff supervision, performance management responsibilities, and personal effectiveness.
Duration:	7.5 hours (9am-4.30pm)
Date, time and location:	Thursday 13 August AU2-02/03, Level 2, 101 Currie St
Registration closes:	Thursday 6 August

IMPRESSION MANAGEMENT NEW

Overview:

This workshop provides a theoretical model and practical tips on Impression Management.

At the completion of this session, participants will be able to:

Explain the importance of Impression and Perception Management
Explore the concept of “Moments Of Truth” (Albrecht) and “Cycle of Service”, and relate these models to their work
Challenge the idea that we should treat customers as we expect to be treated ourselves
Identify customers and stakeholders
Appreciate the different types of customer relationships
Explain what the term ‘professionalism’ means
Look at the image they should project – what they should say and how they should say it
Deal with people in an empathic manner

Audience:	Professional staff who deal with internal and external customers on a daily basis.
Duration:	3.5 hours (9am-12.30pm)
Date, time and location:	Tuesday 18 August AU3-03, Level 3, 101 Currie St
Registration closes:	Tuesday 11 August

MANAGING UP NEW

Overview:

"Managing Up" is not about telling your superiors what to do. Rather, it's about learning the skills needed to meet your organisation's goals and make recognised and valued contributions. It's about learning to create an open exchange of ideas between your manager and yourself to yield measurable results. The skills of being assertive and managing up go hand in, attend this one day workshop to gain practical skills to work more effectively with your staff, colleagues and managers.

This workshop will look explore:

the 10 keys to managing up
the “power bases” you can use to manage up
how to increasing your Personal Power and Circle of Influence
assertive techniques that can help one in Managing up and more

Audience:	This course will be valuable for those who want to strengthen their ability to interact with others.
Duration:	7.5 hours (9am-4.30pm)
Date, time and location:	Thursday 20 August AU3-03, Level 3, 101 Currie St
Registration closes:	Thursday 13 August

MEETING THE NEEDS OF PEOPLE WITH DISABILITIES

Overview:

UniSA has significant numbers of staff & students with disabilities. This session will help you feel confident that you and your team are working in inclusive ways if you are interested in answering any of the following questions.

What are our obligations to students with disabilities and how do we deal with requests for extra support?
Do you want to feel confident you are using appropriate language and communication strategies?
Do you want to ensure that your work spaces and practices meet the needs of staff & students with disabilities?

Audience:	Professional staff who would like to improve their ability and awareness of resources available to meet the needs of people with disabilities.
Duration:	2 hours (9.30am-11.30am)
Date, time and location:	Tuesday 25 August AU3-03, Level 3 101 Currie St
Registration closes:	Tuesday 18 August

SUCCESSFUL CV WRITING

Overview:

This workshop will give participants an opportunity to review their current curriculum vitae and, with the assistance of Human Resources professionals within the University, participants will have the opportunity to learn different ways of presenting information regarding professional experience, key achievements and marketing qualifications effectively. This session will be most beneficial if you bring your CV with you to use as a working document.

Participants will learn about best practice strategies of presenting information in a CV, including how to present the information in a way that is beneficial to you in pursuing career options in different circumstances.

This session will be conducted with a panel of Human Resource professionals who will work with you to improve your CV, and will also give you an opportunity for ‘question time’ where you can ask any questions you may have about the presentation or content of your curriculum vitae.

Audience:	Professional staff members who wish to review their current CV and make improvements using up to date best practice strategies and professional assistance.
Duration:	3 hours (9am-12pm)
Date, time and location:	Friday 28 August AU3-03, Level 3 101 Currie St
Registration closes:	Friday 21 August

ASPIRING LEADERS NEW

Overview:

This new leadership development program is designed for those who are currently in HEO5-HEO6 (self managed/project officer type) positions and who wish to prepare themselves for the next leadership/management position or promotion. The program consisting of 4 half day sessions conducted over a four month period, with a month between each session for participants to complete development activities to increase self knowledge, increase trust in themselves and their capacity to extend themselves and take on the new.

The four sessions are designed to strengthen the participant’s personal and professional foundation and give practical skills to prepare them for the next level of leadership/management.

Session 1: Preparing Yourself to Lead… strengthening your personal foundation. Self and Professional development for leadership/ management
This session will explore the skills, strengths and qualities needed to be an effective leader in the Higher Education Sector today and participants own unique combination of skills and qualities, values, achievements and beliefs to prepare them to lead.

Session 2: Confidence, Making Decisions, Autonomy, Stepping Up and Managing Up!
Building on from session one, participants will explore how to trust themselves and their unique personal foundation to make decisions, act with autonomy and develop more confident in their ability, manage themselves and manage up.

Session 3: Time management, self management, career management, becoming politically savvy!
Session three will give participants the opportunity to explore possible future career options for them, understand organisational politics and how to manage themselves and their time to make the next career move a reality!

Session 4: Maintaining a life, whilst progressing your career!
Our lives can become out of balance when single mindedly pursuing a career. This last session will look at the whole person, what is really important in all aspects of the participant’s life and how looking after the “whole self” can actually assist one in winning that next promotion!

The program uses an “action- reflection” methodology, so participants will need to be prepared to commit to some additional time between sessions for reflection and follow up work.

Audience:	HEO5-HEO6 professional staff who want to prepare for the next leadership/management position or promotion.
Duration:	4 x 3.5 hours (9am-12.30pm)
Date, time and location:	Wednesday 26 August AU3-03, Level 3, 101 Currie St Wednesday 30 September AU3-03, Level 3, 101 Currie St Wednesday 28 October AU3-03, Level 3, 101 Currie St Wednesday 18 November AU3-03, Level 3, 101 Currie St

BY INVITATION ONLY

Please contact Kate Ryan for further details.

APPLYING PROJECT MANAGEMENT PRINCIPLES TO YOUR WORK

Overview:

The key principles to effective project management can be applied to any job, task or project. This course will give you a greater understanding of the strategies and tools you can use to successfully incorporate these principles to improve the daily operations of your role. The workshop will cover the following principles of successful project management:

The planning process – the most important step
Developing the scope of a project and where to from there
How to maximise your time and improve your workload
Managing a budget
Tips, tricks and traps of project management

Audience:	Open for all professional staff who want to build their skills and confidence in managing projects or applying project management principles to their everyday work.
Duration:	2 x 4 hours (9am-1pm) workshops
Date, time and location:	Tuesday 1 September AU3-03, Level 3 101 Currie St And Tuesday 15 September AU3-03, Level 3 101 Currie St
Registration closes:	Tuesday 25 August

OPTIMISING PERFORMANCE NEW

Overview:

Optimising team and individual performance is a continual challenge for every line manager. Know-how and the capability to manage performance and motivate staff are therefore an integral part of any line manager’s skills set.

This workshop will enhance managers’ understanding of motivation and provide tips and techniques on how to effectively support staff to contribute to the achievement of the University’s high performance culture. The program will entail a session with lots of opportunity to discuss ‘real’ case studies and practise skills integral to holding useful discussions where performance is exceptional, meets expectations, or needs to be lifted.

Audience:	Managers of professional staff with responsibility for performance development and management of one or more professional staff member/s. Prerequisite: Introduction to Performance Development and Management at UniSA
Duration:	7.5 hours (9am-4.30pm)
Date, time and location:	Wednesday 9 September AU3-03, Level 3, 101 Currie St
Registration closes:	Wednesday 2 September

THE INDISPENSABLE PERSONAL ASSISTANT NEW

Overview:

Running an office efficiently and effectively is a complex job. Explore and learn proven methods for being more effective in managing a busy environment.

This workshop aims to equip PA’s and office managers with a range of techniques to enhance the administration function.

Audience:	Personal Assistants & Office Managers
Duration:	7.5 hours (9am-4.30pm)
Date, time and location:	Friday 11 September AU2-02/03, Level 2, 101 Currie St
Cost:	The local cost centre of each participant will be charged for their attendance.

BY INVITATION ONLY

Please contact Kate Ryan for further details.

CRITICAL THINKING NEW

Overview:

The aim of this program is to assist employees to solve problems more effectively and be able to think more creatively.

At the completion of this session, participants will be able to:

Adopt techniques to enable them to utilise their “right brain”
Apply various techniques to improve their ability to think on their feet
Analyse Problem Solving Theories
Increase their awareness around creating an environment conducive to Innovation

Audience:	Individuals looking to increase their effectiveness in lateral thinking and creativity.
Duration:	3.5 hours (9am-12.30pm)
Date, time and location:	Tuesday 22 September AU3-03, Level 3, 101 Currie St
Registration closes:	Tuesday 15 September
Cost:

PROFESSIONAL WRITING (HEO3-5)

Overview:

Facilitated by a professional writing specialist, this session will focus on developing skills around the following:

Distinguish between effective and ineffective writing styles
Refresh knowledge of some of the basic rules of English grammar and punctuation
Discuss the purpose of, audience for, and styles appropriate for writing done by UniSA staff
Acquire some skills to evaluate your own work critically
Sentence construction, tenses and active/passive voice
Reporting on meetings (e.g minutes)
Knowing your audience
Summarising complex or large volumes of information to save the reader time

Audience:	This workshop will be most beneficial for HEO3-5 professional staff who would like to develop and improve their ability to prepare pieces of writing for the consideration of management at UniSA.
Duration:	3.5 hours (9am-12.30pm)
Date, time and location:	Thursday 24 September AU3-03, Level 3, 101 Currie St
Registration closes:	Thursday 17 September

PROFESSIONAL WRITING (HEO6-8)

Overview:

‘It is a writer’s responsibility to be clear, not the reader’s responsibility to understand’ - This workshop is designed to develop your writing skills to build your ability to prepare well for writing, and to write effectively in a professional environment.

Facilitated by a professional writing specialist, this session will focus on developing skills around the following:
• Distinguish between effective and ineffective writing styles
• Refresh knowledge of some of the basic rules of English grammar and punctuation
• Discuss the purpose of, audience for, and styles appropriate for writing done by UniSA staff
• Acquire some skills to evaluate your own work critically
• Sentence construction, tenses and active/passive voice
• Reporting on meetings (e.g minutes)
• Knowing your audience
• Summarising complex or large volumes of information to save the reader time

Audience:	This workshop will be most beneficial for HEO6-8 professional staff who would like to develop and improve their ability to prepare pieces of writing for the consideration of management at UniSA.
Duration:	3.5 hours (9am-12.30pm)
Date, time and location:	Friday 2 October AU3-03, Level 3, 101 Currie St
Registration closes:	Friday 25 September

TRAIN THE TRAINER NEW

Overview:

This program provides new trainers with the skills and knowledge to plan and present effective and interactive training sessions. ‘Train the Trainer’ is completed over 4 days and will provide skills in 3 broad areas – learning styles, preparation & delivery skills:

Psychology of Adult Learning
Preparation of Training Materials
Writing Learning Objectives and Session Plans
Developing Delivery Techniques
Practical Delivery Session

The successful completion of the practical on Day 4 will provide participants with Nationally Accredited units from the Certificate IV in Training and Assessment [TAA40104].

Attendance and completion of projects within the training program will ensure that a ‘Statement of Attainment’ will be issued for the following:

TAADEL301C Provide training through instruction & demonstration of work skills
TAADEL402B Facilitate group based learning
TAADEL403 Facilitate individual learning

If participants would like to attain the following unit, they will need complete their presentation on Day 4 and submit their written work to support their preparation and delivery

TAADEL401B* Plan and organize group based learning

Audience:	Training officers, managers with training responsibilities or people who have not previously been trainers and would like to develop skills to effectively deliver training sessions.
Duration:	4 x 7.5 hours (9am-4.30pm)
Date, time and location:	Friday 25 September AU2-02/03, Level 2, 101 Currie St And Friday 2 October AU2-02/03, Level 2, 101 Currie St And Friday 23 October AU2-02/03, Level 2, 101 Currie St And Friday 30 October AU2-02/03, Level 2, 101 Currie St and AU3-03, Level 3, 101 Currie Street
Cost:	The local cost centre of each participant will be charged for their attendance

BY INVITATION ONLY

Please contact Kate Ryan for further details.

PREPARE FOR EFFECTIVE MEETINGS

Overview:

This program is a complete guide to preparing for effective meetings for staff members in the role of Executive Officer. This workshop will focus on providing guidance to staff who may be new to executive officer duties or feel they could benefit from a ‘refresher’ on the subject.

The workshop will provide assistance to staff in the areas of the meeting cycle (before/during/after the meeting), tools to effectively prepare an agenda, active listening and how it can improve your minutes, structure and content of the minutes, recording actions and confidentiality considerations.

Audience:	Staff members with responsibility for executive officer duties on committees; working parties or team meetings.
Duration:	3 hours (9am-12.30pm)
Date, time and location:	TBA

Please email the Worksmart Waitlist if you are interested in attending.

WORKING ACROSS CULTURES

Overview:

This interactive workshop will provide an opportunity for staff to share and discuss their experiences in working with different cultures. It will include:

Assessing your cultural awareness
Understanding and pronouncing Asian names
Strategies for working with international students and staff from overseas with English as a second language

Audience:	Any professional staff member who wants to develop their knowledge and skills to be able to deal more effectively with students and staff from other cultures.
Duration:	3 hours (9.30am-12.30pm)
Date, time and location:	Wednesday 7 October AU3-03, level 3 101 Currie St
Registration closes:	Wednesday 1 October

‘STAND OUT WHEN YOU STAND UP’

Overview:

Knowing how to communicate and present effectively is an essential for today’s professionals. Those who present well get noticed and the organisations they represent get results.

This workshop will provide participants with tools, competence and confidence to prepare, structure and deliver effective presentations. Participants will receive:

An understanding of the key issues in communicating with an audience
Keys to preparing, structuring and delivering a presentation
A template for delivering future presentations
Advice on how to shape an argument and talk to key values
A working knowledge of the essentials for effective and confident presentations

Audience:	This workshop is intended for professional staff who need to present information to work teams, managers or Senior Management Group in their day-to-day work.
Duration:	4 hours (9am-1pm)
Date, time and location:	Tuesday 13 October AU2-02/03, Level 2, 101 Currie St
Registration closes:	Tuesday 6 October

STEER YOUR CAREER – SELF MARKETING STRATEGIES (previously Your Career at UniSA)

Overview:

This workshop is intended to complement Worksmart’s existing career development workshop series (Successful CV Writing, Interview Skills – the do’s and don’ts, and Introduction to Performance Development @ UniSA) and the online career development guide.

Some key themes to be discussed will include:

Career Planning – career inventory, knowing your career drivers and goals
The role of professional development in your career development
Career options – secondments, change of job, learning and development
Research your career and identify your opportunities
Shifting your focus: Identifying your transferrable skills and marketing yourself in a different light
Putting your career plan into action

Audience:	Professional staff with an interest in developing their careers further @ UniSA. Staff involved in managing change/school merger processes will be given priority in attending this session.
Duration:	4 hours (9am-1pm)
Date, time and location:	Thursday 15 October AU2-02/03, Level 3 101 Currie St
Registration closes:	Thursday 8 October

INTERVIEW SKILLS – THE DO’S AND DON’TS

Overview:

Attending interviews is probably one of the main causes for anxiety that people face in developing their career. The University in particular has committees of three or more people selecting the person for a position which often causes even more anxiety for some. This course will give you the opportunity to become more confident with the interview process at UniSA, while giving an overview of and advice on some of the following:

Do’s and don’ts of attending interviews (from the professionals themselves)
Behavioural interviewing (what is it and how do I best answer behavioural questions?)
Behavioural questions – why they are used and how much you have to say
Asking creative questions
Effectively managing multi-faceted interviews (testing and interview)
Being interviewed by people you know – never assume

Audience:	Staff members who would like to increase their knowledge of and confidence in attending interviews.
Duration:	3.5 hours (9am-12.30pm)
Date, time and location:	Tuesday 27 October AU3-03, Level 3 101 Currie St
Registration closes:	Tuesday 20 October

TEAM DEVELOPMENT

Overview:

The aim of this session is to provide a theoretical framework to encourage managers to develop their teams. At the completion of this session, participants will be able to:

Appreciate the importance of teams in an organisational context
Discuss the advantages and disadvantages of teams
Explore the need for teams and teamwork
Explain the concepts of empowering others, delegating effectively, and sharing power
Recognise the key elements of effective team meetings
Describe Tuckman’s stages of team development

Audience:	Managers of professional staff.
Duration:	3.5 hours (9am-12.30pm)
Date, time and location:	Thursday 29 October AU3-03, Level 3 101 Currie St
Registration closes:	Thursday 22 October

WRITING BUSINESS CASES NEW

Overview:

This workshop is designed to develop your writing skills in preparing quality business cases.

This session will focus on developing skills around the following:

Format/structure of a business case
Writing techniques (persuasive writing/constructing a convincing argument)

Audience:	This workshop will be most beneficial for professional staff who would like to develop and improve their ability to prepare business cases for the consideration of management at UniSA.
Duration:	3 hours (9am-12pm)

Please email the Worksmart Waitlist if you are interested in attending.

PROFESSIONAL COMMUNICATION

Overview:

The ability to communicate effectively is a skill that is critical to being successful in a professional environment. This session will assist you in learning about the principles that underpin effective communication, including the communication process, sending and receiving clear messages, active listening and handling difficult situations.

This session will provide participants will tools and strategies to improve their communication skills, and excel in communicating effectively with others through knowledge of communication principles including:

The communication process
Barriers to communication
Identifying your communication style
Exploring assertive, non-assertive and aggressive behaviour
Managing emotions in difficult situations

Audience:	This course will be valuable for those who want to strengthen their communication skills and enhance their ability to interact with others.
Duration:	7.5 hours (9am-4.30pm)
Date, time and location:	Thursday 5 November AU3-03, Level 3 101 Currie St
Registration closes:	Thursday 29 October
Cost:

INTRODUCTION TO PERFORMANCE DEVELOPMENT MANAGEMENT @ UNISA

Overview:

This session is designed to provide an introduction to performance development and management at UniSA and assist managers in effectively facilitating the performance development and management process. The workshop will focus on providing a detailed overview of the University’s performance development and management framework, including useful tips and tools to assist managers to successfully conduct the process with their staff.

Please note this workshop will provide a foundation of knowledge for the other performance based workshops offered by the Worksmart supervisor series, including ‘Feedback that Works’ and ‘Developing the Coaching Relationship’.

Audience:	New managers of professional staff with responsibility for performance development and management of one or more professional staff member/s, or existing managers who would like to refresh their knowledge of performance development and management @ UniSA.
Duration:	3 hours (9 am-12pm)
Date, time and location:	Monday 9 November AU3-03, Level 3 101 Currie St
Registration closes:	Monday 2 November

WRITING FOR SENIOR MANAGEMENT GROUP

Overview:

A number of positions in the University include responsibility for preparing written documents for presentation to Senior Management Group, through the respective Pro-Vice Chancellor, Executive Director or Director.

This workshop will assist in the preparation of these documents, primarily:

ensuring staff understand the requirements and expectations of SMG
ensuring there is a common understanding of the process of submitting written documents to SMG and the roles of various staff
sharing good practice and ideas for effectively managing writing tasks.

Audience:	Professional staff members who have responsibility for preparing written documents on behalf of managers, for presentation to Senior Management Group
Duration:	1 x 3 hours (9am-12pm) and 1 x 2 hour follow-up session (9am-11am)
Date, time and location:	Tuesday 24 November AU2-02/03, Level 2 101 Currie St And Tuesday 8 December AU2-02/03, Level 2 101 Currie St
Registration closes:	Tuesday 17 November

PERSONAL EFFECTIVENESS IN THE WORKPLACE

Overview:

Do you ever procrastinate, worry excessively or get stuck in non action? Are you a perfectionist or do you like to control everything? Do you doubt yourself or not do things you would like to do, due to lack of self confidence? If you answered yes to any of these questions, you are not alone. Many people can relate to these behaviours that can limit your effectiveness in the workplace.

This workshop will provide an opportunity for participants to increase their level of effectiveness in the workplace, and will cover:

What does ‘being effective’ really mean?
What is important? What is essential?
Time Management
Self Management
The art of flexibility

Audience:	Professional staff members who would like to develop skills to improve their personal and professional effectiveness
Duration:	4 hours (9am-1pm)
Date, time and location:	Thursday 26 November AU3-03, Level 3 101 Currie St
Registration closes:	Thursday 19 November

GETTING THE MOST OUT OF YOUR UNISA I.T. RESOURCES NEW

Overview:

This session will look at managing e-mails/outlook effectively, the efficient management of data and other useful I.T. tips and tricks.

Audience:	Professional staff who want to get the most out of UniSA’s I.T. resources.
Duration:	2 hours (9am-1pm)
Date, time and location:	TBA
Registration closes:
Cost:

Please email the Worksmart Waitlist if you are interested in attending.

MANAGING CONFLICT

Overview:

Conflict is an inevitable part of our working lives and the challenge for managers is not only to continually hone their own conflict management skills, but also to coach staff in handling conflict effectively as a key workplace skill.

This workshop will enable managers to consider their own preferred conflict management behaviour. It will provide lots of opportunity to practise skills integral to successful conflict management as well as strategies for managing unwillingness in others to confront conflict situations.

Audience:	Mangers who would like to gain skills in conflict management.
Duration:	4 hours (9am-1pm)
Date, time and location:	Tuesday 1 December AU3-03, Level 3 101 Currie St
Registration closes:	Tuesday 24 November

CONTACTS

Kate Ryan
Consultant: Organisational Learning and Development
Phone: 8302 2202
Email: kate.ryan@unisa.edu.au

To be contacted to attend in the event of cancellations for fully subscribed workshops Email: worksmartwaitlist@unisa.edu.au

top^

WorkSmart

WORKSMART PROGRAM 2009

MONTHLY CALENDAR

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

WORKSHOP DETAILS

TRANSITION TO TEAM LEADERSHIP

IMPRESSION MANAGEMENT **NEW**

MANAGING UP **NEW**

MEETING THE NEEDS OF PEOPLE WITH DISABILITIES

SUCCESSFUL CV WRITING

ASPIRING LEADERS **NEW**

APPLYING PROJECT MANAGEMENT PRINCIPLES TO YOUR WORK

OPTIMISING PERFORMANCE **NEW**

THE INDISPENSABLE PERSONAL ASSISTANT **NEW**

CRITICAL THINKING **NEW**

PROFESSIONAL WRITING (HEO3-5)

PROFESSIONAL WRITING (HEO6-8)

TRAIN THE TRAINER **NEW**

PREPARE FOR EFFECTIVE MEETINGS

WORKING ACROSS CULTURES

‘STAND OUT WHEN YOU STAND UP’

STEER YOUR CAREER – SELF MARKETING STRATEGIES (previously Your Career at UniSA)

INTERVIEW SKILLS – THE DO’S AND DON’TS

TEAM DEVELOPMENT

WRITING BUSINESS CASES **NEW**

PROFESSIONAL COMMUNICATION

INTRODUCTION TO PERFORMANCE DEVELOPMENT MANAGEMENT @ UNISA

WRITING FOR SENIOR MANAGEMENT GROUP

PERSONAL EFFECTIVENESS IN THE WORKPLACE

GETTING THE MOST OUT OF YOUR UNISA I.T. RESOURCES **NEW**

MANAGING CONFLICT

CONTACTS

Footer Navigation

IMPRESSION MANAGEMENT NEW

MANAGING UP NEW

ASPIRING LEADERS NEW

OPTIMISING PERFORMANCE NEW

THE INDISPENSABLE PERSONAL ASSISTANT NEW

CRITICAL THINKING NEW

TRAIN THE TRAINER NEW

WRITING BUSINESS CASES NEW

GETTING THE MOST OUT OF YOUR UNISA I.T. RESOURCES NEW