Service Improvement Project

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Welcome to the Business Process Improvement Project (BPIP) & Service Improvement Project

New Horizons in Action - an interview with Professor Peter Høj, Vice Chancellor and Professor Andrew Parfitt, Pro Vice Chancellor: Division Information Technology Engineering and the Environment

If you cannot view the video download QuickTime and use the controls to pause or play the video.

Run time: 11 min 30 sec

Due to the confidentiality of the website, all links and menu items are restricted to staff access only.

The BPIP & Service Improvement Project is a key corporate project for UniSA in 2009. The Project outcomes will look at how the range of administrative processes that occur at school, research area, division and central unit levels can be more effectively and efficiently delivered. The Project will focus on the Division: Information Technology, Engineering and the Environment (ITEE) in the first instance but there will also be opportunities to review University wide processes.

The ITEE Service Improvement Project is seeking to:

• Improve and simplify administrative process to enable greater efficiency, effectiveness and quality;
• Engage stakeholders to seek input and share outcomes;
• Apply the learning in a collaborative, planned and structured way; and
• Make changes where it makes sense.

There are also a number of other projects which will be undertaken as part of the overall BPIP which are part of the Commonwealth Workplace Productivity project funding agreement with the Department of Education, Employment and Workplace Relations (DEEWR).  Several other process improvement opportunities have also been identified following consultation undertaken by the project team with key stakeholders across the University.

Your contribution is welcome  

We invite you to give feedback that will contribute to the development of improvements to administrative support services across the University. Contribute your comments to either:

• The Ideas/Suggestion Chart located in the Division ITEE staff rooms or
• Your local Communication Network Group member (link to membership) or
• Email - Bryanne Smith or Jo-ann Spry.

 

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