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Service Improvement
Since 1991 UniSA has grown rapidly to become a provider of higher education noted for its responsive approach to new initiatives and priorities.
This rapid growth has meant a sometimes inconsistent approach to the development of systems, processes and services. Over time any differences between areas can compound and make parts of our daily work unnecessarily difficult or frustrating. Therefore it is important to review our work practices to ensure that they are aligned across the different areas of the University where it makes sense.
The Service Improvement project provides the opportunity to look at our service arrangements and ensure we provide the best service we can to our students and staff anywhere in the University.
"Service Improvement will not just be something that staff go through once and then it's done: this is something that will become embedded in the organisation and will be continuous. So I don't view workplace changes as a threat; I see them as an opportunity because it gives me the chance to really contribute to how I would like to see the place change." Staff interview, October 2011
Service Improvement will evolve from a University-wide project to a recognisable attribute of the organisation. Staff involvement in project activities provides a meaningful opportunity for us to develop clearer processes in workplaces and across the University that can serve us now and into our future.
The University has a clear direction for this decade, and an integral part of this includes strengthening our services to students, developing a strong sense of collective purpose, and developing streamlined and efficient administration to facilitate our academic work. These aspirations are at the core of the work of the Service Improvement Project.