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Monitored Printing Service - FAQs for Students

Answers:

1.    How do I get a "Monitored Printing / Photocopying Account" set up?

  • Your UNISA STUDENT ID CARD is automatically linked to your own personal MONITOR account. Your MONITOR account may be used to hold funds which can be used to pay for any PHOTOCOPYING carried on out MONITORED PHOTOCOPIERS,  and for any PRINTING carried out on  MONITORED PRINTING SERVICE printers.
  • NB - you CANNOT print using funds held on a "Casual User Photocopy Access Card" which has been purchased from the Autoloader. Such cards are "anonymous", and can only be used  for PHOTOCOPYING on Monitored Photocopiers.

2.    How do I "Add Value" to my "MONITOR Account"?

  • You can "add value" to your "MONITOR Account" by using your Student ID Card and adding cash (coins or notes) via one of the Monitor "Autoloader" machines located in the Library. Please refer to the "Using the Autoloader" link for further information.

3.     Is there any relationship between my "Monitored Printing / Photocopying Account" and my "Print Quota" account?

  •  your "Monitored Printing / Photocopying" account has NO RELATIONSHIP to the UniSA Student "Print Quota" system in use in Student Computer Pools.

4.    Can I transfer credit between my "MONITOR Account" and my "Print Quota" account?

  • No

5.    Where are MONITORED PHOTOCOPIERS  and PRINTERS located on which I can use copying / printing credit contained in my "MONITOR Account"?

  • MONITORED photocopiers are located in the Library. These provide a range of both B&W and Colour photocopying services. At various other locations in the university, a number of monitored STAFF photocopiers have also been made available for Student use.
  • MONITORED Printing services are available in the LIBRARY on selected MFD Copier / Printers.

6.    How can I determine the Account Balance and "Printing Usage" information from my "Monitored Printing / Photocopying  Account"?

  • An "Account Balance" window will normally be showing on your logged on PC, which will look similar to the graphic shown below:

     

  • The "account balance" shown represents the value of funds available in your MONITOR account.
  • These funds which can be used to pay for any PHOTOCOPYING carried on out MONITORED PHOTOCOPIERS,  and for any PRINTING carried out on  MONITORED PRINTING SERVICE printers.
  • NB - funds held in your MONITOR account bear no relationship to your UniSA Print Quota balance (see answers to questions 3 and 4 above.)

If the "balance" window is NOT showing, simply click on the "balance" icon in the system tray in the bottom right of the screen and the balance information window will "pop up".

Alternatively, you can determine the balance of funds in your MONITOR account by swiping your swipe your card through one of the AutoLoader machines in the library. If you do this, the balance of funds remaining in your MONITOR account will be shown on the AutoLoader display.

(Note: an AutoLoader is a machine in the library through which you can add funds to your monitor account.)

The "Account Balance" window ALSO contains two useful links:

  • clicking on the "System Information" link causes an "information" web page to be displayed.
  • clicking on the "Details..." link and then entering your normal "logon" username and password causes details of your recent "Monitored Printing Service"  printing history to be displayed.

7.    Should the "Account Balance" pop-up appear on EVERY UniSA Computer to which I am "logged on"?

  • In due course, we hope to arrange for "Monitored Printing" to be available from every UniSA PC used by Students. From any such PC, the "Account Balance" pop up will be visible.
  • Currently the "Monitored Printing" service is available on selected MFD printer/photocopier MFDs in the Library.

8.    How do I know what an individual print job will cost?

  • A few seconds after you print to a MONITORED printer which is part of the "Monitored Printing" service, a "Printing Confirmation" popup will appear.
  • This popup will show the number of pages and associated cost of the job just submitted.
  • When you see this popup, you have the option to either CANCEL the print job or CONFIRM that you understand the cost and wish for it to be printed.
  • At this point, the cost of CONFIRMED jobs will be deducted from your "MONITOR Account" balance. (NB - In all cases, if your "MONITOR Account" balance does not contain sufficient funds YOU WILL BE UNABLE TO PRINT TO ANY MONITORED PRINTER.)
  • CANCELLED jobs are NOT sent to the printer, so no costs are deducted from your "MONITOR Account" .

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