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Procedures for student complaints

These flowcharts are designed to give you an overview of University procedures.  You should refer to the full procedures for more detailed information.  Student Advisory Officer or the Student Ombud Office can help you if you are confused.

 


Assessment procedures

Assessment policies and procedures manual

 

Request for a remark (5.1)

 

Course Coordinator

Head of School

Appeal final grade

 

 

 

 

 

 

 

 

 

 

Appeal against final grade (8.7)

 

Course Coordinator /Program Director

Head of School

Pro Vice Chancellor

Director: Student & Academic Services

Appeals Committee*

 

Appeal against a finding of academic misconduct  (9.7)

 

Director: Student & Academic Services

Appeals Committee*

 

 

 

 

 

 

 

 

 

 

Appeal against academic review decision (preclusion) (10.5)

 

Division Manager : Division Appeals Committee

Director: Student & Academic Services

Appeals Committee*

 

 

 

 

 

 

*Decisions of the Student Assessment Appeals Committee are final

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Academic/Administrative complaint procedures

Policy and procedures for the resolution of student complaints (C-17)

 

Academic issues

Lecturer concerned

Course Coordinator /or Program Director

Head of School

Pro Vice Chancellor

Student Ombud

 

Administrative matters

Responsible person

Manager

Head of Unit

Student Ombud

 

 

 

 

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Unlawful discrimination/harassment

Discrimination and harassment grievance  procedures (students) (C-12.3)

 

Discrimination

Head of School / Student Advisory Officer / Equity Contact

Student Ombud

 

Harassment

Equity Contact / Student Advisory Officer / Counsellor / Staff Member

Student Ombud

 

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