Employee assistance program guideline

Introduction

This procedure outlines the provision of Employee Assistance Program (EAP) services to University employees, managers and supervisors.

Responsibilities

Line Managers/Supervisors are responsible for:

implementing this procedure in their area of responsibility
ensuring that staff have access to relevant information regarding the EAP
ensuring the EAP is offered to staff where it is considered appropriate
supporting employees who wish to access the EAP
using the ManagerAssit advisory service to assist them in managing complex workplace issues.

Employees are responsible for:

making themselves aware of the services provided by the EAP
accessing the EAP when needed
informing their immediate supervisor if time off work is required to attend EAP counselling
using the online service facility (www.eapdirect.com.au) to access information on well being services or to access online confidential counselling services.

Procedure

The University has contracted Davidson Trahaire to provide confidential counselling services to all staff and their families via face to face, telephone, or online at www.eapdirect.com.au.

In addition to online counselling, eapdirect provides access to well being services, practical information regarding personal and work issues, and a self assessment tool that employees can use to gauge their status of personal well being.

The counselling service is available to assist staff to manage a range of personal and work related problems and includes relationship difficulties, work stress and trauma, managing change, conflict, career planning, alcohol and drug problems, financial and legal problems etc.

Staff may obtain assistance from the EAP provider in a number of ways including;

self-referral, the staff member may contact the provider direct for help,
the Line Manager may consider an option to offer the service to a staff member,
work colleagues or a health and safety representative may recommend to a staff member that they contact the service.

The counselling services provided by Davidson Trahaire Corpsych is provided free of charge to staff and their immediate family members. Initial counselling may suggest specialised assistance that is not free. The decision to accept the service remains with the staff member.

Appointments for face to face counselling services or for further information in relation to the service can be obtained by contacting:

Davidson Trahaire Corpsych

35 Dequetteville Terrace

Kent Town SA 5067

Telephone: 1300 360 364

ManagerAssist

Managers and supervisors have access to a resource service called “ManagerAssist”. This service is designed to provide managers and supervisors with advice, suggestions and options for managing difficult circumstances and situations in the workplace involving employees.

References

University OHSW&IM Policy

University OHSW&IM Action Plan

University OHSW&IM Management System (PDF 50.4kb)

Occupational Health, Safety & Welfare Act, 1986

Occupational Health, Safety & Welfare Regulations, 1995

Further Assistance

Line Management and staff may seek further advice regarding the Employee Assistance Program from OHSW Services 8302 1635.

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