Assistance and the IT Help Desk
- For student Account or Email/Internet Problems - Contact the IT
Help Desk on (internal) 25000 during business hours
- If you are unable to properly use the pool Hardware/Software - See your
lecturer/tutor.
- For problems with pool Hardware/Software - Contact the IT
Help Desk on (internal) 25000 for immediate assistance. You may be
required to leave voicemail during busy periods, and for all
after-hours service.
Support for Students with Disabilities
- Priority Access PCs in pools and computer barns
To support students with disabilities in the computer pools there is
one PC in each Computing Pool and Computer Barn is labelled
"Priority Access". This PC is available for use by
all students but, subject to class bookings, students with a
disability are entitled to priority of use.
- Quick use e-mail and Internet PCs
In some locations a wheelchair-accessible PC is provided for
short-term e-mail and web browsing with the same software (MS Outlook
and Internet Explorer) as the "Walkup PCs". Information on locations
is available at ISTS Student Pools
Information
- Adaptive Technology Suites
Any student with a disability that makes it difficult to use the PCs
in pools and barns can use the Adaptive Technology Suite on any of
the main metropolitan campuses. There is an ATS in the Library
at City East, City West, Magill and Mawson Lakes.
Each has a PC with hardware (large monitor, scanner, A4/A3 printer),
software (Dragon Naturally Speaking, Read and Write, ZoomText) and
furniture (adjustable table) to assist students with a range of
disabilities.
The equipment in each ATS is reserved for students with
disabilities. Students need to register with Learning
Connection and book the room at the Library service desk before each
use. Further information is available at
Disability
services and
access
to adaptive technologies and library based services
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