PC Supplier Panel - Information for IT Support Staff
- Introduction
- Panel of Designated Suppliers
- PC Supplier Performance
- PC RFT 2005 document
- Useful Links
Introduction
UniSA Designated PC Suppliers are able to supply the University with Desktop, Notebook/Tablet and Server systems that run a Microsoft Windows operating system. Selection of the Designated PC Suppliers was determined after the submission of tenders and a subsequent evaluation process. Designated PC Suppliers are able to provide computer equipment for their appointed hardware category as well as a range of services including:
- 3 years onsite warranty for Desktop PC and Server Systems.
- 3 year "return to vendor" warranty for Notebook/Tablet Systems.
(Some suppliers may offer a pickup and delivery service or onsite service.) - Network card registration for connection to the UniSA wired network.
- Installation of the UniSA Standard Operating Environment (SOE).
- Asset labelling (Blue Plate numbers).
- Electrical testing and tagging.
- Warranty labelling.
- Delivery of equipment to a specified University address.
If there are any circumstances that the Designated PC Suppliers can not provide the required computer system or systems, prior permission to purchase from an alternative source must be obtained from the Director of ISTS or authorised delegate. Purchasing computer systems from an alternative source without prior permission will result in the computer systems not being able to participate on the University network. More information on purchase exemptions is available from the "Computer System Purchase Exemption Procedures" page.
Other IT equipment including printers, scanners, digital cameras and other peripheral devices can be purchased from Designated PC Suppliers. No prior consent is necessary to purchase these types of peripheral devices from alternative sources. Purchase of network printers should be done in consultation with local IT support staff.
Panel of Designated Suppliers
The following companies are designated suppliers of PC Desktop, Notebook/Tablet and Server systems to the University of South Australia. Suppliers can only provide equipment and approved models for the hardware category as listed below.
Click the Supplier links above to access contact details and a list of hardware approved for supply to UniSA.
Reviewing PC Supplier Performance
The RFT 2007 document requires the panel of designated suppliers to supply quarterly reports on sales and servicing. (refer to the Section 16.1 and ‘Appendix B – Management reporting’ of the RFT document).
Key Performance indicators will include:
- quotation times;
- delivery times;
- service and warranty response times;
- fault resolution times;
- reliability of equipment;
- hardware and software compliance with UniSA’s standards;
- compliance with the details and intent of this RFT; and
- any other key performance indicators specified in the Terms and Conditions.
UniSA will arrange a process by which immediate concerns of all parties can be addressed. There will be meetings every 6 months at UniSA between representatives from the designated suppliers, representatives from ISTS, and from across UniSA IT support staff. These meetings will seek to address any wider issues of concern that have been raised regarding the commercial relationships between the parties. Feedback can be made via the IT Help Desk or to members of the review group.
Members of the “PC Supplier Reference Group” are: Mike Ashley, Michael Heath, Andrew McIver, Shawn Carpenter, Steve Yeend, Ricky Critcher, Colin Cherry, Rosalie Gillings.
PC RFT 2007 document
Download the PC RFT 2007 document (staff access only)
Useful Links
-
Information about
Desktops Systems
- Information
about Notebook and Tablet Systems
- Information about Servers
- PC
Supplier Checklist
- PC Network Adaptor
Policy
- UniSA Standard
Operating Environment (SOE)
- Microsoft Windows Server Update Services
- Instructions to
obtain an IP address
- Supplier on-site testing requirements