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Important IT Information for new students

Information Technology services for students

Whether you are studying on or off campus, UniSA's online environment provides services and resources available virtually anytime, anywhere.

As a UniSA student, you have access to the following online resources:

If you are worried about using a computer, check out the help available under Training and Resources.

Your username and password

Your username and password are your electronic signature-you can use them to access the University's online resources and services.  If you are a new student you'll find them in the letter the University sends to you in January (or February for late offers).

The password allocated to you at the beginning of your program is the first four letters of your family name (add x if it's less than four letters) and the day and month of your date of birth.  For example, if your surname is Ng and your date of birth is 17 March, your password will be ngxx1703.

To protect the privacy of your information it is important that you change your password from the default one described above.  Your new password must be 6 to 8 character long and cannot start with a number.

If you forget your password contact the IT Help Desk (Monday to Friday, 8.30am to 9.00pm) by email at helpdesk@unisa.edu.au or by phoning 25000 (internal phones) or +61 8 8302 5000 (externally).  Country or interstate callers can phone 1300 558 654 for the cost of a local call.

You can get further information or log a service request on line at: www.unisa.edu.au/ists/ITHelpDesk

Your email account

The University uses your student email account as the primary method of communication so it is important that you learn how to manage your account and check for messages regularly.  You can access your email account from anywhere in the world.  Check out the Training and Resources section for help using email.

There are several methods of effectively strong emails and, at the same time, reducing your mailbox load.  Important information can be lost or difficult to locate if stored only within your mailbox.  Several tips for managing your email are:

For more about accessing your email account:  www.unisa.edu.au/ists/Email/default.asp

Your Internet and print quota

Every student is allocated an Internet quota for accessing web pages from campus computers and a print quota for printing on campus.  You can pay for additional quota if you run out, and check how much you've got left through UniSA (see below).

More information:  www.unisa.edu.au/ists/students

myUniSA - your online one stop shop

myUniSA is a web-based information service that provides secure access to the information relating to your life and study at UniSA.  You can add your own links to your favourite web sites and other private email services (check out the help section of myUniSA student portal for instructions).  myUniSA links you to:

my Studies

my Email

my Resources

my Academic Record

my Finances

my Personal details

my Services

myUniSA is a secure website - you are the only person who can access your information as long as you don't share your username and password with anyone and remember to close all Web browsers completely when you have finished.

To access myUniSA from home you need a computer with Internet access and Microsoft Internet Explorer 7 or other recommended web browser.  More information, including recommended browser versions, is available at other myUniSA Site information. 

What if the information I find in myUniSA is incorrect?

Change it immediately!  If your contact details are incorrect you'll miss out on important information; incorrect course enrolments will result in you paying the wrong fees.  You can change your contact details in myUniSA using the like to My Personal details and you can change your course enrolments in myUniSA using the link to My Studies, alternatively you can contact Campus Central.

General Computing Facilities

On-campus Student Computers

General-purpose computing facilities are located on every campus (they will be booked for tutorials from time to time)  There are also walk-up computers and computer barns available all the time.  List of facilities, opening hours and availability:  www.unisa.edu.au/ists/Students/Pools/default_students.asp

Wireless Network Access

Wireless access to the University's network is available in most locations on each campus.  Up to date coverage maps are available at Wireless LAN homepage

The types of wireless network cards supported are 802.11b (maximum of 11Mbps) and 80211g (maximum of 54 Mbps) at City West and City East.  Mawson Lakes is limited to 802.11b.

Your responsibilities

Acceptable use

The University has a policy on the acceptable use of electronic facilities - please read it carefully because if you breach it you may have your access withdrawn.

Acceptance Use policy:  www.unisa.edu.au/policies/policies/corporate/C22.asp

Security

Always keep your own computer up to date with Operating System security patches and antivirus software.  Current UniSA students can use Symantec Antivirus at home.  More information:  www.unisa.edu.au/ists/Students/GettingHelp/basicsecurity.asp.

Training and Resources

If you are new to the University then you are encouraged to attend these Learning Connection workshops:

If you need to use IT applications as part of your program, your school is responsible for teaching you how to use them - let your course lecturers know if you are having difficulties.

Students with disabilities

If you have a disability which impacts on your access to computer facilities, you are advised to seek assistance from the Disability Adviser in Learning Connection on your campus.  Specialised computer facilities for students with disabilities are available on every metropolitan campus.  Contact the at Contact Disability Service

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