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Advanced Notice of Temporary Service Interruption

Service(s) affected: Please refer to the attached list for affected services (checked services are affected)pdf document link showing services affected by outage
Date(s)and Times: 21 November 2009
Impact of Interruption: The listed services will be unavailable during this time.
Reason: Capacity load testing of myEnrolment.
Special Notes: Note that though this is unexpected, some users may experience reduced performance when using the following applications during this time:
  • Director
  • Helpdesk incident logging
  • Rental accommodation administration
  • UniSA Stories
  • Course Creator
  • QMS
  • Student Portal (myUniSA)
    		•
    Contact:

    For further information contact Nikki Gaertner Eaton on x 25031

    Advanced Notice of Temporary Service Interruption

    Service(s) affected: Staff Email Service
    Date(s)and Times: Friday 13/11/09 - 6:00pm - 6:15pm
    Impact of Interruption: Email Services for Staff will be unavailable for this 15 minute period
    Reason: Pre-requisite work required to allow network reconfigurations to occur on Saturday morning 14th November
    Special Notes: All services will be resumed at 6:15pm
    Contact:

    For further information contact Tony Dalwood on x 25056

    Advanced Notice of Potential Service Interruption: Active Directory Domain

    Service(s) affected:

    Active Directory Domain Services (UNINET Domain), Wireless, VPN and Dialup Authentication

    Date(s)and Times: Saturday 14th Nov 2009 - 08:00AM - 10:00AM
    Impact of Interruption: During the period above, any users that logon to the UNINET domain could experience the following short-term symptoms:
    - Prompts to re-authenticate to certain web based applications
    - Temporary performance degradation of student email sessions including Outlook Web Access
    In addition, for a 10 minute window, the following network services will be unable to authenticate new connections:
    - Wireless network
    - Corporate VPN
    - Dialup access
    Reason: Scheduled System Maintenance
    Special Notes: Client authentication services should not be affected as at least 2 domain controllers will be available at all times to service requests. The interruption to the wireless network, corporate VPN and Dialup access is for a 10 minute window only.
    Contact:

    For further information contact Chris Goerner on 0408 085 045.

    Advanced Notice of Temporary Service Interruption

    Service(s) affected:

    The following servers will be affected: BUE-PRODFILE, BUE-PRODPRINT, BUE-PRODSQL, BUESAN2, BUEVMhots5, RCHSERV1, CHA-PROD, SAS-PROD, SASSERV, LTU-Prod, UniLifeSrv, BUE-PRODBUEDB
    The following services will be affected:
    - Access to mapped network shares, including pst archive folders on affected servers
    - Network printing
    - Application services on affected servers
    Date(s)and Times: Saturday 14th Nov 2009 - 08:00AM - 08:30AM
    Impact of Interruption: During the described time, users will experience short periods of loss of service due to server reboot. Please save all your work prior to the interruption.
    Reason: Critical windows updates
    Contact:

    For further information contact Lisa Cortez on ext 20385.

    Advanced Notice of Temporary Service Interruption - Scheduled Maintenance Window

    Service(s) affected: Please refer to the attached list here for affected services (checked services are affected)
    Date(s)and Times: Saturday 14th Nov 2009 - 08:00AM - 12:00PM
    Impact of Interruption: All users of the affected services. Each listed service will be unavailable at times throughout this period.
    Reason: Scheduled maintenance window to perform network and system patching.
    Special Notes: This information is correct as of 12 Nov 2009 12:14 PM . For up to date information on all service announcements, please consult myUniSA.
    Contact:

    For further information contact Jarrod Sharp on x 25179

    FileMaster Users
    Please note that the FileMaster database is experiencing instability and occasional outages.
    This is not unexpected, as the database has aged (same version since 1996) and the environment in which it operates has significantly changed.
    This is not a matter of repairing the software application, but of nursing it until replacement.
    Remedial action is therefore needed:
    As a result there will be no new user groups added to the database. This means no new Headers.
    No new deployments of the database will occur - this means no new users.
    If you are already a user, and you need a re-install, then we will attempt to re-connect you.
    I hope this reduction of load will enable the database to continue to help us manage the University's archived material.

    Cathy Davis
    Records Manager, Chancellery
    R 1-48 Mawson Lakes Campus
    University of South Australia

    Advanced Works Notice

    Service(s) affected: Multiple Services Affected - please click here for the list
    Date(s)and Times: Saturday 29th August 2009 8:00am - 1:00pm
    Project: Student Information Systems
    Area \Rooms Affected: The listed servicers will be unavailable during this time
    Works to be Undertaken: Load testing of myEnrolment for PeopleSoft Patching project
    Special Notes: None
    Contact:

    For further information please contact the IT Help Desk on 08 8302 5000.

     

    Notice of Unplanned Service Interruption

    Service(s) affected: myUniSA (Staff Portal)
    Date(s): 14 May 2009
    Times: 08:00 AM - 08:20 AM
    Impact of Interruption: myUniSA (Staff Portal) will be unavailable for the scheduled period of time.
    Reason: Scheduled maintenance release
    Contact:

    For further information contact Richard Lamb on x 25007

    Notice of Unplanned Service Interruption

    Service(s) affected: Optus 3G Data service interruption
    Date(s) Friday 24th of July 2009
    Times: 11:00am - 5:30pm
    Impact of Interruption: Temporary disruption to data services (Blackberry / OWB / MS Push / GPRS).
    Estimated Restoration of Service: 5:30pm ACST
    Contact:

    For further information contact IT Help Desk x25000

    Notice of Planned Service Interruption

    Service(s) affected: Please refer to the attached list for affected services (checked services are affected).
    Date(s): 25 Jul 2009 
    Times: 08:00 AM - 12:00 PM
    Impact of Interruption: All users of the affected services. Each listed service will be unavailable at times throughout this period.
    Reason: Scheduled maintenance window to perform system patching and miscellaneous work.
    Contact:

    For further information contact IT Help Desk x25000

    Notice of Planned Service Interruption

    Service(s) affected: Scholarships Management System (Staff & Student), Empower HR, Employee Self Service (ESS), Data Warehouse Reporting, Raiser’s Edge
    Date(s): 25 Jul 2009
    Times: 10:30 AM - 12:00 PM
    Impact of Interruption: All users of the affected services.
    Reason: Scheduled maintenance window to perform system patching and miscellaneous work.
    Contact:

    For further information contact Nikki Gaertner on x 25031

    Notice of Unplanned Service Interruption

    Service(s) affected: All UniSA networked services including voicemail
    Date(s) Monday 10th of June 2009
    Times: 10:40am - 10:55am
    Impact of Interruption: Access to all content unavailable.
    Estimated Restoration of Service: Unknown ***Services have been restored as of 10:55am 10/6/2009
    Cause:

    Unknown network routing issue. ***Network problems were experienced and have now been resolved.
    Contact:

    For further information contact IT Help Desk x25000

    Notice of Unplanned Service Interruption

    Service(s) affected: All UniSA networked services including voicemail
    Date(s) Monday 10th of June 2009
    Times: 10:40am - 10:55am
    Impact of Interruption: Access to all content unavailable.
    Estimated Restoration of Service: Unknown ***Services have been restored as of 10:55am 10/6/2009
    Cause:

    Unknown network routing issue. ***Network problems were experienced and have now been resolved.
    Contact:

    For further information contact IT Help Desk x25000

     

    Notice of Unplanned Service Interruption

    Service(s) affected: myHR
    Date(s) Monday 25th of May 2009
    Times: 8:30am - 10am
    Impact of Interruption: All content unavailable.
    Estimated Restoration of Service: Unknown ***Services have been restored as of 10am 25/5/2009
    Cause:

    Server cannot authenticate. ***Shib authentication problems were experienced and have now been resolved
    Contact:

    For further information contact IT Help Desk x25000

     

     

    Information Strategy and Technology Services

    Notice of Planned Service Interruption

    Service(s) affected: myUniSA (Staff Portal)
    Date(s): 14 May 2009
    Times: 08:00 AM - 08:20 AM
    Impact of Interruption: myUniSA (Staff Portal) will be unavailable for the scheduled period of time.
    Reason: Scheduled maintenance release
    Contact:

    For further information contact Richard Lamb on x 25007

    nformation Strategy and Technology Services

    Database Server Maintenance

    Service(s) affected: myUniSA–Staff Portal (MyTeaching only),Apply Online, CAS, Charge Update, Equitrac, Medici, MyDetail, MyEnrolment, MyGraduation, MyParchment, Scholarships Management System (Staff and Student), EmpowerHR, Employee Self-Service (ESS), Mercury, QMS, Raisers Edge, Result Entry, Staff Portal, Student Portal, UniSAInfo Reporting, UniSpace - Space Management System - Production and Web Pay (online payment system)
    Date(s) Sunday, April 4, 2009
    Times: 8:00a.m. to 12:00p.m.
    Impact of Interruption: All users of the the corporate systems listed above
    Estimated Restoration of Service: Application of Oracle Patch bundles
    Cause:

    Database Server Maintenance
    Contact:

    For further information please contact the IT Help Desk on 25000.

     

    Information Strategy and Technology Services

    Notice of Planned Service Interruption

    Service(s) affected: Web Authoring or Publishing for the Corporate Web environment (www.publish.unisa.edu.au)
    Date(s):  Saturday, May 2, 2009
    Times: 8:00a.m. to 12:00p.m. (The actual service interruption will be approximately 45 minutes within this scheduled maintenance window)
    Impact of Interruption: UniSA web authors wishing to edit (author) Corporate Web content or Publish content to the Production servers.
    Reason:  Downtime is required for regular system maintenance
    Contact:

    For further information contact Richard Lamb on x25007

    Notice of Planned Service Interruption

    Service(s) affected: Research Master (PORTIA, RMEWIN and RMENET)
    Date(s): Thursday, April 30, 2009
    Times: 8:00a.m. to 3:00p.m.
    Impact of Interruption:  All users of the Research Master System (PORTIA, RMEWIN and RMENET). During the upgrade window, users will not be able to access any of these Research Master modules.
    Reason: Upgrade of PORTIA to version 5.1.1, implement LDAP authentication for Research Master and update both HR and postgraduate-student feeders to be compatible with LDAP authentication.
    Contact:

    For further information contact Angelica Healey x25049.

    Notice of Planned Service Interruption

    Service(s) affected: Production SQL Server & Services
    Date(s): Saturday 25th April 2009
    Times: 8:30AM-8:45AM.
    Impact of Interruption:  All the services listed below will be interrupted for approximately 15 minutes:
    ATN Conference Registrations
    Academic Integrity
    Accounts Payable Electronic Scanning Production Environment
    Ask Learning Connection
    AssignIT online submission of assignments for students
    AuditInstrument
    Brian Condon Research
    CareerHub
    CelusaForm
    CelusaTest
    CoalfaceSurvey
    Cognos Staff Corporate BI Reporting
    Course Evaluation Instrument
    Creation of Course Information Booklets
    Creation of Course Information Booklets
    Credit Transfer Administration System
    Credit Transfer database
    Data collection instrument to help EASS staff
    Develop and access skills in nursing calculations
    Digimobile
    EASS Research Register
    Enrol Chat
    Enrol Chat Admin web service
    ExperienceBank
    External study materials package
    FLCIT Asset Database
    H&L Campus Receipting - Campus Central Cash Receipting System
    IntelligentDiscussion
    Internet Usage monitoring application
    LEX Legal Suite Production
    MyLinks
    MyThoughts
    OnArrivalReceptionAdmin
    Announcements Email Generation application.
    Announcements Project
    Short Messaging Service notifications
    Specific search of FAQs and reports for user statistics and feedback
    Program Information Management
    Publishing tool
    Quality Information for Lifelong Learning
    RamsdenSimBackendService
    Registration, Polls and Discussion board application
    ScholarshipOnline (FLC)
    SessionalAcademic
    SimBackendService
    Skills Assessment
    Staff application for sending messages to the Student Portal
    Staff homepages
    Student Evaluation of Teaching
    Student Experiences Questionnaire survey
    Student Portal
    Student credit transfer information
    SystemSimBackendService
    TellUs
    TellUs2
    The Integration worker processes between the Badgemaker software and Cardax.
    UniSA Online Journal for Students
    UniSAnet
    UniSAnet Discussions
    UniSAnet LMS
    UniSAnet Quizzes
    UniSAnet V1 chat facility
    Unit Evaluation Instrument
    Web Resource Appraisal Process - PROD
    monitor and add new network points across the University.
    Web based training
    Web survey hosting application
    Application Admin Console for managing ISTS in-house applications
    eBank
    myDetail - Production Student Details Update
    myPortfolio
    myUniSA Staff Portal
    online enrolment application for students
    teamsites.unisa.edu.au UniSA team sites application
    Reason: Require to perform maintenance on the Production SQL server
    Contact:

    For further information contact Ros Pridham, x23678

    Notice of Unplanned Service Interruption

    Service(s) affected: Network Services to Port Lincoln
    Date(s) 23/4/09
    Times: From 8:00am
    Impact of Interruption: All Network services to Port Lincoln and possibly Whyalla services
    Services may be intermittent if further large rainfall occurs.
    Estimated Restoration of Service: Services may be intermittent if further large rainfall occurs.
    Cause:

    Large rain fall over Port Lincoln is causing disruptions to network services Port Lincoln and in future possibly Whyalla . BoM 256km Weather Radar. Rain fall across the radio path causes the link to fade which results in lost network traffic. Once it passes the network returns to normal operation. Refer to HPSD SC# 375774
    Contact:

    For further information contact Daniel Pirrotta x23253

    Notice of Unplanned Service Interruption

    Service(s) affected: Network and Phone Services to Ernabella
    Date(s) 7th April 2009
    Times: 9:39 AM
    Impact of Interruption: Network and phone connectivity to the Ernabella
    Estimated Restoration of Service: Unknown at this stage. Awaiting responses from Internode and Telstra as to the nature of the outage and its cause. Updates to follow as they arrive.
    Cause:

    Telstra is having network issues with services in the area.

    Contact:

    For further information contact Vince Librandi x25103

    Microsoft Server Maintenance

    Service(s) affected:
    Outage1    		 Microsoft and Exchange
    Date(s) Saturday, April 4, 2009
    Times: 8:00a.m. to 12:00p.m.
    Impact of Interruption: All users of the the corporate systems listed above
    Estimated Restoration of Service: Application of Microsoft and Exchange Patches
    Cause:

    Server Maintenance
    Contact:

    For further information please contact the IT Help Desk on 25000.

    Information Strategy and Technology Services

    Database Server Maintenance

    Service(s) affected: myUniSA–Staff Portal, CAS (USADW), Change / synch password for active directory, oracle and peoplesoft, Print / Internet Quota Top-Up via myUniSA, PQS - Project Quality, System - Production, EquitracAPI application Integration process, Finance One, MyCostCentres, PQS, Print Quota Topup application, QMS - Internet Quota Management System - Production, Research Master, Scholarships Management System (USADW), Self-Service Pages for Incident Logging, UniSpace - Space, Management System - Production and Web Pay (online payment system)
    Date(s) Saturday, April 4, 2009
    Times: 8:00a.m. to 12:00p.m.
    Impact of Interruption: All users of the the corporate systems listed above
    Estimated Restoration of Service: Application of Oracle Patch bundles
    Cause:

    Database Server Maintenance
    Contact:

    For further information please contact the IT Help Desk on 25000.

    Information Strategy and Technology Services

    Database Server Maintenance

    Service(s) affected: myUniSA–Staff Portal (MyTeaching only), Apply Online, CAS, Charge Update, Equitrac, Medici, MyDetail, MyEnrolment, MyGraduation, MyParchment, Scholarships Management System (Staff and Student), EmpowerHR, Employee Self-Service (ESS), Mercury, QMS, Raisers Edge, Result Entry, Student Portal, UniSAInfo Reporting, UniSpace - Space Management System - Production and Web Pay (online payment system)
    Date(s) Sunday, April 5, 2009
    Times: 8:00a.m. to 12:00p.m.
    Impact of Interruption: All users of the the corporate systems listed above
    Estimated Restoration of Service: Application of Oracle Patch bundles
    Cause:

    Database Server Maintenance
    Contact:

    For further information please contact the IT Help Desk on 25000.