Welcome to the IT Help Desk
The IT Help Desk is your single point of contact for assistance with IT and Telephone services. Self help facilities are available which may assist you in answering your query or solving your problem. Otherwise our friendly IT Help Desk staff will assist you and if necessary refer your request to the appropriate expert. We may request to connect to your computer as part of the information gathering or troubleshooting process. This is entirely voluntary on your part and all connections of this type will be governed by the remote access policy.
Self help facilities
- AskIT to find an answer to your problem
- The Current Service Status pages for system outages and downtimes
IT Help Desk opening hours
8:30 am to 9:00 pm local time (ACST) Monday to Friday.
To contact us
- Log a service call on line. This is the preferred way to log a service call. You can also track the progress of your service calls with this facility.
- Email the IT Help Desk. This is a useful way to follow up on existing service calls.
- Phone the IT Help Desk, especially for urgent assistance. Weekend and after-hours calls are directed to our voice mail and messages are attended to during IT Help Desk opening hours.
- Internal: dial 25000
- Local: dial 8302 5000
- Interstate and country: dial 1300 558 654 for the cost of a local call
- International: dial (+61 8) 8302 5000 (we can call you back to reduce your phone bill).
- Fax application forms to 8302 5012 (25012 internal) or internal mail to:
IT Help Desk
E Building
Mawson Lakes Campus
The telephones services web page provides further information about the UniSA telephone systems such as directory assistance, telephone manuals and the minor works request form.
Use the Online Feedback Form to provide us with feedback on the quality of service the IT Help Desk staff provided you or contact the IT Help Desk supervisor for administrative queries.