AskIT (search facility for IT FAQs)

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Frequently Asked Questions (FAQs)

We aim to provide answers to the most frequently asked questions (FAQs) of the UniSA community. These FAQs are organised by topic in alphabetical order, as shown below.  If you can not find what you are looking for please log a self service call.

Access to Student Services FAQ - Details about how students are granted access to UniSA services such as the IT network, Email, Student Portal, Print/Internet Quota and Library.

Applications - Questions about applications software including Microsoft Office 2003 & 2007, Symantec Antivirus, Internet Explorer 7, AssignIT and Grad Online.

Computer pools and Computer Barns FAQ - Where are these facilities located, how do you search for software, using CD-RWs.

Computer Systems FAQ  -  How do I find out if my personal details are correct and how do I update my details?

E-mail FAQ  -  Questions about using your University e-mail account such as how to logon to your email, maintaining your mailbox, SPAM and how to handle it, etc.

Enrolment FAQ  -  Please click on the link to access the Campus Central FAQs. Campus Central is your first stop for all enrolment advice.

Hardware and Software FAQ -  Advice on hardware purchasing and software licensing.

Internet Connection FAQ  -  Questions about connecting to University of South Australia web pages. Including UniSAnet, supported browser setup, etc.

myUniSA FAQ - Questions relating to Staff/Student portals and MyUniSA SMS Notifications.

Password and Logging on FAQ. - Questions relating to password setup and password reset options and account lockout.

Printing FAQ. - This FAQ contains questions and answers about the printing facilities available and how to manage your print quota.

Telephone FAQ - This FAQ contains questions and answers about the UniSA telephone facilities including voice mail, mobiles and handsets.

UniSA Staff FAQ  -  As a staff member of UniSA, there are some questions which you may regularly ask. Look here for the common issues, who to contact for assistance, etc.

Video Conferencing FAQ  -  Information on UniSA's Video Conferencing Facilities and Access Grids.

VPN FAQ - What is a VPN, how should it be configured, and how to use this with broadband.

Wireless Network FAQ  -  This FAQ contains questions and answers about connecting to University of South Australia's wireless network.