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Some software for OS X does not properly support proxy authentication.
This can be worked around by installing Authoxy on the local machine.
Authoxy description (from http://www.hrsoftworks.net/Products.html"):
If your Internet connection requires you to use a proxy which needs a
username and password, Authoxy may be the solution to a seamless Internet
experience. Authoxy runs locally as a proxy server to intercept HTTP and
HTTPS requests, forwarding them on to your regular proxy with authentication
details you define in a System Preference Pane. Such a process is required
to use many web services (MacHelp, QuickTime, iTunes) behind a proxy
requiring authentication.
Authoxy can be download here
http://www.hrsoftworks.net/downloads/Authoxy3.2.5.dmg, and is installed
as normal for an OS X application.
Before you start Authoxy, you will need to configure it via the System Preference Pane. (see image below)
Make sure you fill in the address "http://www-proxy.unisa.edu.au/proxy.pac" into the address of automatic configuration (pac) file
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Then, in the Network Pane, you need to configure your machine to point at the Authoxy daemon. (HTTP settings are shown here. The same settings need to be used for HTTPS.)
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