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To insert special characters you can go to the
"Insert" ribbon and click on "Symbol" (the screenshot
below is from MS Excel 2007)
Once the Symbol Window pops up you can select the character you want
In Microsoft Word and Outlook a different window will pop up which also includes shortcut key(s) you can use. For the symbol highlighted below (lower case "ø") you would press "Ctrl" and "/" at the same time, then press "o". For the upper case "Ø" press "Ctrl" and "/" at the same time and then press "O".