Information Strategy and Technology Services

UniSA home

Directory

Staff Email

myUniSA

Library

About UniSA

Study at UniSA

Research

Community

• ISTS
  • AskIT
  • Resources for students
    • Service status
    • Computer barns and pools
    • Getting help
    • Getting started
    • Getting Connected
    • Internet Allowance
    • Printing Allowance
    • Work At Home Software
    • Computer Purchasing Offers - restricted access
    • Feedback Form
  • Resources for staff
    • Service status
    • Getting Connected
    • Usage information
    • Computer Pools
    • Hardware purchasing
    • Software purchasing
    • Governance and Planning
    • Policies and procedures
    • Tenders
    • Telephony System Upgrade Project (TSUP)
    • Using Email
    • Feedback Form
  • For ISTS Staff
  • For IT Support Staff
    • Technical Resources
    • IT Support Staff Workshops-Restricted Access
    • Service Delivery
    • Support Matrix-Restricted Access
    • HP Service Desk - Hints
    • Dipam Distributions

Management of Information Technology at UniSA

1. Responsibilities of the Information, Intelligence and IT Management Group (IMG) 
2. Responsibilities of Information Strategy & Technology Services  
3. Responsibilities of Divisions, Schools, Institutes and Units

There are three major areas responsible for the management of information technology across the university. These are:

• The Information, Intelligence and IT Management Group (IMG)
• Information Strategy & Technology Services
• Divisions, Schools, Institutes and Units.

1   Responsibilities of the Information, Intelligence and IT Management Group (IMG)

The responsibilities of the Information, Intelligence and IT Management Group (IMG) are:

• to advise the Vice-Chancellor on strategic issues relating to Information Management and Information and Communication Technology (IM/ICT)
• to approve annual plans and investment priorities for IM/ICT which support the attainment of the University's goals as outlined in the University’s strategic plan
• to ensure that ICT capital planning is well integrated with the University’s other capital planning processes (eg. for Facilities and Research Infrastructure)
• to provide direction to :
  • Business Intelligence Steering Group
  • Corporate Web and Portal Management Group
  • Corporate Information Systems Steering Group
  • Teaching Technology Advisory Group
• to review and revise information and communication technology policies as required over time

The IMG has developed the following high level principles to guide the overall management of ICT at UniSA.

1. Investment in ICT is to enable the University’s core business objectives

2. Major ICT investments are adopted University wide

3. Industry standards are preferred and used wherever possible

4. Applications and infrastructure are designed to be secure, flexible, reliable, innovative and interoperable

5. Systems are accessible to staff and students over the web

6. Data is captured at source and all systems use the authoritative source for data

7. Cross system reporting and data analysis is provided by the enterprise data warehouse

8. Software reuse is preferred to procurement which is preferred to in-house development

9. In-house developed software has a consistent look and feel

10. All software complies with accessibility guidelines

2    Responsibilities of  Information Strategy & Technology Services

Responsibilities of the Information Strategy & Technology Services Unit are:

• co-ordination of University wide IT support through an IT Help Desk which assists students and staff to make best use of the University's ICT environment;

• management of University wide hardware and software purchasing arrangements;

• technical support, development and management of communication services such as fixed and wireless data networks, telephone systems, voicemail, and high speed access to the internet;

• technical, support, development and management of collaboration facilities such as email, calendaring, instant messaging and document sharing;

• technical support, development and management of campus computing access points for students in the form of general purpose computer pools, barns and walk ups;

• technical support, development and management of the systems which comprise the University’s online teaching and learning environment including learnonline;

• technical support, development and management of teaching technology in general purpose teaching spaces;

• technical support, development and management of the systems which support the University’s research management and research education processes;

• technical support, development and management of the systems which facilitate the University's core administrative processes, including the student information system, the human resource management system and the finance system;

• technical support, development and management of the University’s data integration hub, data warehouse and business intelligence environment;

• technical support, development and management of the staff and student portal and the corporate web;

• technical support, development and management of the central infrastructure (servers and data storage) which underpins University wide ICT systems and services;

• identification and management of ICT based risks and disaster recovery planning for ISTS provided services;

• development and management of University data centres;

• technical project management services for major, University wide ICT projects; and

• development, maintenance and communication of policies, procedures and guidelines for the use of information technology within the university.

Note:

• The term ‘management’ in the above context includes planning, installation, ongoing maintenance and operation, incident resolution, security, decommissioning and disaster recovery.

3       Responsibilities of Divisions, Schools, Institutes and Units

Divisions, Schools, Institutes and Units are responsible for the management of information technology services that are not the responsibility of the Information Strategy and Technology Services Unit and which are used specifically in relation to their activities.  The, support, development, management and resourcing of information technology services in Divisions/Schools and Units will be undertaken consistent with university wide information technology policies, procedures and guidelines.

Specific responsibilities of Divisions, Schools, Institutes and Units are:

• the provision, support, management and cost of all direct end user (and related) information technology hardware, software and networking facilities associated with staff (academic and professional) and post graduate research students associated with the Division, School, Institute and Unit;

• the provision, support, management and cost of all information technology hardware, software and networking facilities required to satisfy local administrative, teaching and learning and research requirements in Divisions, Schools, Institutes and Units;

• the payment of recurrent charges incurred by staff and post graduate research students associated with the Division, School, Institute and Unit for the use of external voice, data networks and associated services;

• the provision of support for students associated with the Division, School, Institute and Unit using hardware and software provided and managed by the Division, School, Institute and Unit; and

• ensuring staff and students associated with the Division, School, Institute and Unit use ICT services in a manner consistent with the University's Acceptable Use of IT Facilities policy and related guidelines.

Note:

• The term ‘management’ in the above context includes planning, installation, ongoing maintenance and operation, incident resolution, security, decommissioning and disaster recovery.

top^