Software help - TellUS2

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• TellUs2 Help
  • Quick guide
  • Open TellUs2
  • Create survey
  • Manage questions
    • Add category
    • Add questions
    • Add heading
    • View or edit questions
  • Populate
    • Populate the survey
    • Reorder questions
  • Preview
  • Edit details
  • Set security
    • Respondents
    • Add authors or viewers
    • Delete authors or viewers
  • Publish
    • Publish survey
    • Deactivate survey
  • Open survey
  • View responses
    • View graph
    • Download responses
  • FAQ
  • Help contacts

Frequently Asked Questions

Can I use a TellUs2 survey for online assessment?
No, you cannot as the responses recorded are anonymous and there are no security measures for submission.

Can I access and author a TellUs2 survey from my home computer?
Yes, TellUs2 is browser based software and can be accessed from your home computer.

What are categories?
Categories are used to organise and store questions in a context specific manner within the question bank. Categories are not visible to respondents.

What is a question bank?
Every question you create is stored in a central repository tied to your UniSA computer login. This is useful for reusing questions in multiple surveys.

I am co-authoring a survey but I can't see all the categories and questions that have been created.
TellUs2 access is logon based. You can only view the categories and questions that you created as the logged-on author. If your co-author created the questions then you will not be able to view or edit them because they won't appear in "your" question bank when you are logged on.

Are the questions within categories limited to one survey only?
No. All the questions stored within categories can be shared between multiple surveys.

Are there any limits to the length of fields or questions?
Yes. On the Edit details screen the limits are:

• Title field: 500 characters
• Introductory text field: 1000 characters
• Closing text field: 1000 characters
• URL text field: 200 characters.

In regard to questions (including heading text) the limit is:

•  1500 characters

In regard to responses to free text questions the respondents are limited to 2000 characters.

I have created a survey and also the questions but the system still shows my survey as empty.
Creating a survey and creating questions are two separate processes. The survey is created first. Questions are then created and added to the question bank (but not the survey). The questions from the question bank are entered into the survey when the survey is populated.

Can I change the sequence of questions once the survey has been populated?
Yes you can. Please see Reorder questions for instructions.

Can I add or delete questions from a survey once it is published?
Yes you can as long has no responses have been received. You need to deactivate the survey first and add or edit  questions and then add them to the survey by populating. Then you can re-publish the changed survey.

I have published my survey and there are responses to it but I have noticed an error within the survey. How do I rectify it?
Technically there is no way to fix the error as the survey is locked for editing as soon as the first response is submitted. The following "work-around" is a possible solution:

• Change the availability of the survey to a past date so that it is no longer available to your respondents. Deactivate will not work as there are responses to the survey.
• Save the survey as a New Survey with a slightly different name. This is a copy of the original survey.
• Edit the questions in the new survey.
• Publish the new survey. The URL of the new survey is not the same as the original. You need to resend the new URL to respondents.

My respondents are globally located. Can they still respond to my survey?
Yes, please see security for more details.

Can I obtain a record of the survey responses?
Yes, you can. You can either view responses as a graph or download them to your computer as an Excel spreadsheet. Please see View Responses for more help.

 

 

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