Mail service
- Mailroom locations and contacts
- Mailroom procedures
- Secure Mail opening process
- Internal mail
- External mail – including mail categories
- Deliver, collection and dispatch
- Courier service providers
- How to package your mail
Mailroom locations and contacts
City East
- Location: BJ1-05
- Not manned
City West
- Location: HH2-18
- Telephone: 83020014
Magill
- Location: B1-38a
- Not manned
Mawson Lakes
- Location: C1-26
- Telephone: 83023368
Document Services
- Telephone: 830221879
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Mailroom procedures
Mail services operate on each campus within the University to facilitate the delivery of mail to the University and for postal services outside of the University.
University business
Only mail directly related to University business shall be dispatched at University expense.
Personal mail
Personal mail can be sent via the external mail services only if it has the correct postage and includes the sender’s details. University envelopes should not be used for sending personal mail.
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Internal mail
How to address your internal mail
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Recipient’s name
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Division / School / Unit
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Campus
-
Building
Please note that Internal mail (yellow envelope) is not trackable and should be used only for general communication. Please do not use this system for sending important and critical items.
Using internal mail envelope
Internal transmission envelopes should be used for internal mail as they are easily identified by Mailroom staff and are also economical
Where can I send internal mail?
- All campuses of UniSA
- Flinders University
- University of Adelaide
- SATAC
- Queen Elizabeth Hospital
- Royal Adelaide Hospital
- Women’s and Children’s Hospital
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External mail – including mail categories
External mail is managed via special Australia Post bags through your Division / School Unit. Only mail directly related to University business shall be dispatched at University expense.
Collection times for outgoing mail collected by courier on each campus:
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City East: 5.15 pm
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City West: 5.00 pm to 5.15 pm
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Magill: 5.00 pm
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Mawson Lakes: 4.30 pm
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Flexible Learning Centre: 3.45 pm to 4.30 pm
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101 Currie Street: 5.20 pm
Addressing external mail
All envelopes and packages should be addressed to include the following:
- Recipient’s name
- Company / Organisation
- Address
- Postcode
Apart from the destination address all external mail should have the name of the sender and the Division / School / Unit in the top left hand corner of each envelope or package
UniSA postage paid envelopes
External mail sent via UniSA envelopes marked ‘Postage Paid’ must be posted via the Special Australia Post Bags (SAPS). Financial penalties apply to external ‘Postage Paid’ envelopes not posted via the SAPS
UniSA envelopes must not be used for personal mail.
UniSA reply paid envelopes
The mailrooms at Document Services can provide Divisions / Schools / Units with reply paid envelopes for replies to surveys, questionnaires etc.
The Cost Centre is debited on the return of the envelopes.
Contact the Document Services Mailroom on ext 21879 for more details on Reply Paid Envelopes
Personal mail
Personal mail can be sent via the special Australia Post bags provided that it has the correct postage and includes the sender’s details. University envelopes must not be used for sending personal mail
Personal mail incorrectly stamped will not be processed by the Adelaide Mail Centre. It will be returned to the UniSA mailroom and then returned to the sender.
Mail categories for mail within Australia
Letters
The following are the sizes for standard and large letters processed by Australia Post that are automatically carried by Airmail
- Standard letter
- Maximum size: 240mm x 130mm
- Maximum thickness: 5mm
- Maximum weight: 250 grams
- Large letter
- Maximum size: 360mm x 260mm
- Maximum thickness: 20mm
- Maximum weight: 500 grams
Parcels
The following are the guidelines for sending parcels within Australia
- Small parcels
- Size: Up to 250 grams (same price Australia wide)
- Up to 500 grams (same price Australia wide)
- Large parcels
- Size: Over 500 grams (priced by destination) to a maximum of 20 kilograms
- Parcels will normally be sent surface mail and delivery times are as listed as a guide only.
- Within South Australia – 1 to 2 days
- Interstate – 2.4 days
- All parcels need to include the following details:
- Senders name
- Division / School / Unit
- Cost Centre
- All Parcels need to be packaged appropriately and tied with twine, strapped with plastic tape or heat sealed. Please do not use staples.
- Parcels should not be sent via Australia Post Airmail as the service is very expensive. If it is essential that the parcel be sent via air please use Australian Air Express.
- Contact the City West mailroom on ext 20014 or the Document Services mailroom on ext 26359 for more details on parcel postage.
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Deliver, collection and dispatch
Incoming mail to the University is sorted at least twice daily. Outgoing Australia Post mail is managed via special post bags through your Division / School / Unit.
Arrangement for mail delivery, collection and dispatch vary across the campuses and are detailed below
Please click here to access the internal courier schedule.
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Courier service providers
Metropolitan Area
Messenger post courier is UniSA’s preferred courier for services within the metropolitan area.
Bookings can be made by contacting Campus Services at your local campus
Services include
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Half day: Book by 11:45 am for same day delivery
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Normal Service: Pick up within 2 hours for same day delivery
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VIP Urgent: Pick up within 1 hour and deliver direct
Courier dockets need to include the following:
- Sender’s name
- Division / School / Unit
- Campus
- Extension number
- Cost centre
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How to package your mail
Postal articles of every kind, especially parcels, must be packaged in such a way as to:
- Prevent injury to any person handling the articles;
- Prevent the contents escaping and causing damage to other articles
- Prevent damage to equipment and vehicles during carriage, particularly aircraft;
- Protect the contents from handling stresses and pressure during carriage through the post;
- And protect the contents from the effects of climactic conditions, changes in atmospheric pressure due to air carriage, extremes of temperature, etc.
Parcels which are too large for the internal mail service may travel separately in the mail system
Parcels need to be:
- Tied with twine, strapped with plastic or heat sealed
- Staples should not be used
Parcels are not to exceed 20kg
Parcels need to be addressed as following:
- Recipient’s name
- Division / School / Unit
- Campus
- Building
And include:
- Sender’s name
- Division / School / Unit
- Cost Centre
Additional services provided from City West mail room:
- 101 Currie St. (SAS, Finance, Human Resources, Payroll, Facilities Management Unit, Planning & Assurance Services, International Office, Marketing & Development Unit.)
- 160 Currie St. (Strategic Partnership)
- 27 North Terrace. (School of CIS)