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Mail service

Australia Post was re-appointed as the University's Mail contractor in February 2010..

 

Mailroom locations and contacts

Mailrooms will continue to remain on all campuses however they will no longer have a dedicated service provider (mailperson). 

However, if you experience any issues with the mail services please contact Bev Forgan, Operations Coordinator City East on 8302 1261 or via email bev.forgan@unisa.edu.au

 

Mailroom locations are:

City East
City West
Magill
Mawson Lakes

For all general mail enquiries please telephone the UniSA Australia Post Helpdesk on ext. 21879 or 1300 926 694 if you require assistance.

 

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Mailroom procedures

Mail services operate on each campus within the University to facilitate the delivery of mail to the University and for postal services outside of the University.

University business

Only mail directly related to University business shall be dispatched at University expense.

Personal mail

Personal mail can be sent via the external mail services only if it has the correct postage and includes the sender’s details. University envelopes should not be used for sending personal mail.

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Internal mail 

Internal mail (and also inbound Australia Post) will be delivered by courier to the GPO where it will be sorted by campus and by Internal Post Code (IPC please refer below) prior to being despatched to the relevant campus via courier in the next delivery.  For example Internal items posted by AM collection will be delivered in the PM delivery.  Items posted by the PM collection will be delivered in the next AM delivery.

It is preferred that staff use the yellow internal transmission envelopes when forwarding mail between campuses.

Staff can order stocks of B5 (small) and B4 (large) internal transmission envelopes by emailing Document Services at dsc.mail@unisa.edu.au.  Cost Centres are not required.

Surplus re-usable internal envelopes can be returned to the Mail Rooms located at City East, City West and the Magill campuses.

Internal Post Codes (IPC) and Location Bar Codes

To assist with the accurate and efficient delivery of internal and inbound Australia Post mail, Units/Divisions/Schools and Research areas will be issued with an Internal Post Code (IPC) and also a Location Bar Code.  The IPC is specific to, and identifies each areas individual mail point.  The IPC will consist of a campus identifier (eg MLK) and a two digit mail point code (eg 28).  For a complete listing of all Internal Post Codes and the mail locations please click here.

The requirement to utilise IPC's will not necessarily be enforced however mail users are encouraged to utilise their IPC to expedite the mail delivery process.

Addressing internal mail

Recipient’s name

IPC (Internal Post Code)

(For example when addressing mail to the Facilities Management Unit, Mawson Lakes campus you will only be required to address the envelope with the name of the receiving staff member and the IPC ie Campus Facilities Manager, MLK-28).

Campus Facilities Manager

MLK-28

 

It is also recommended that staff include their IPC address within their email auto signature.  For example:

bev forgan | operations coordinator |  facilities management | university of south australia
 t:  +61 8 8302 1261  |   f:  +61 8 8302 1948  | m 0 419 819 816  | e: bev.forgan@unisa.edu.au
Internal Post Code CEA-05
visit facilities management website

 

Please note:  Internal transmission (yellow) envelopes should be used for internal mail only and for general or non critical communication. Please do not use the internal mail system for sending critical  items.

Where can I send internal mail?

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Inbound / Outbound Mail (Delivery/Collection)

Internal Mail runs are completed twice daily: 

Morning Run Start Times:                                   Afternoon Run Start Times:

City West                                9.45 am                  City West                                3.15 pm

Mawson Lakes                      9.30 am                  Mawson Lakes                     2.30 pm 

Mail delivery and pickup for 101 Currie Street, City East, and Magill & Underdale occur at the mailroom only.

 Morning Delivery Times:                                     Afternoon Delivery Times:

101 Currie Street                    9.00 am                  101 Currie Street                 1.30 pm

City East                                   9.15 am                  City East                                1.45 pm

Magill                                      10.00 am                 Magill                                      2.15 pm

Underdale                              11.30 am

 

Outbound mail is collected on the afternoon mail run in coloured satchels with cost centres

 
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External mail – including mail categories

External mail is managed via special Australia Post bags through your Unit / Division / School or Research area.  Only mail directly related to University business shall be dispatched at University expense.

Collection times for outgoing mail collected by courier on each campus:

Addressing external mail

All envelopes and packages should be addressed to include the following: 

Company name
Recipient’s name
Address
Suburb     State     Postcode

Apart from the destination address all external mail should have the name of the sender and their IPC (Internal Post Code) in the top left hand corner of each envelope or package. 

Incoming University correspondence

The mailing address for all University correspondence is:

University of South Australia
GPO Box 2471
ADELAIDE  SA  5001

However you may also include your IPC (Internal Post Code) when forwarding your University address details:

University of South Australia
"Your Name"
IPC (Internal Post Code)
GPO Box 2471
Adelaide  SA  5001

Please be aware there may be a delay in the delivery of mail when mail is incorrectly addressed.

 

UniSA postage paid envelopes

External mail sent via UniSA envelopes marked ‘Postage Paid’ must be posted via the Special Australia Post Bags (SAPS). Financial penalties apply to external ‘Postage Paid’ envelopes not posted via the SAPS

UniSA envelopes must not be used for personal mail.

UniSA reply paid envelopes

Units / Divisions / Schools and Research areas who require reply paid envelopes for responses to surveys, questionnaires etc will be required to contact the FM Assist, City East Team on ext. 22261.  Cost Centres will be charged accordingly.

 

Other Mail Services (Express, Registered, Customs Declarations, Post Packs etc)

To place an order for supplies please contact the UniSA Australia Post Helpdesk on ext.21879 or telephone 1300 926 694.  Items will be delivered directly to your IPC.  Please quote your IPC and cost centre when placing an order.

 

Personal mail

Personal mail can be sent via the special Australia Post bags provided that it has the correct postage and includes the sender’s details. University envelopes must not be used for sending personal mail

Personal mail incorrectly stamped will not be processed by the Adelaide Mail Centre. It will be returned to the UniSA mailroom and then returned to the sender.

Mail categories for mail within Australia

Letters

The following are the sizes for standard and large letters processed by Australia Post that are automatically carried by Airmail

  • Maximum size: 240mm x 130mm
  • Maximum thickness: 5mm
  • Maximum weight: 250 grams

  • Maximum size: 360mm x 260mm
  • Maximum thickness: 20mm
  • Maximum weight: 500 grams

Parcels

The following are the guidelines for sending parcels within Australia

Size: Up to 250 grams (same price Australia wide)
Up to 500 grams (same price Australia wide)

Size: Over 500 grams (priced by destination) to a maximum of 20 kilograms

Within South Australia – 1 to 2 days
Interstate – 2.4 days

Senders name
IPC (Internal Post Code)
Cost Centre

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Courier service providers

Metropolitan Area

In providing a personalised service, staff will now also have the option of booking a Messenger Courier Service Online at www.messengerpost.com.au.  Items to be couriered can be collected from your area.

For courier enquiries or to set up an account please telephone 13 13 20 then press option two (2) to speak with a Messenger Customer Services Officer. 

Services include

Messenger Post Courier bookings can also be made by contacting FM Assist on your local campus.  Staff may prefer to contact Messenger Post direct  however you will need to contact FM Assist in the first instance.  FM Assist staff will provide you with the Messenger Post Client Code details.

Staff will also be asked for cost centre details at the time of booking.

 

Australian Air Express

There will be no change in the process for organising an Australian Air Express delivery..

 

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How to package your mail

All postal articles of every kind, especially parcels, must be packaged in such a way as to:

Parcels which are too large for the internal mail service may travel separately in the mail system

Parcels need to be:

Parcels are not to exceed 20kg

Internal parcels need to be addressed as below:

Recipient’s name
IPC (Internal Post Code)

And include:

Sender’s name
IPC (Internal Post Code)

 

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