Frequently Asked Question - Cleaning
Emergencies
If there is a serious spillage during the day, who do I contact?
Office cleaning
How often is my office cleaned?
How often does the carpet get cleaned in my office?
There is a dirty mark on the carpet outside of my office how do we get it
cleaned?
What can’t I throw out in my office bin?
How often do the recycling bin in my office get emptied?
Our recycling bin is full how do we get it emptied?
How often do windows get cleaned in my office?
Will cleaners clean desk tops?
Functions
We are having a function, who do I contact to get the area/room cleaned
beforehand?
Washroom cleaning
The liquid soap has run out in the toilet, who do I contact?
The toilet paper has run out in the toilet, who do I
contact
ANSWERS
EMERGENCIES
If there is a serious spillage during the day, who do I contact?
Contact Campus Services or the Facilities Coordinator for your campus.
OFFICE CLEANING
How often is my office cleaned?
Offices are checked daily: litter removed and spot cleaning undertaken.
On a weekly basis: floors vacuumed; interior ledges dusted (to height of 2m)
On a monthly basis: wall and door vents, switches, door knobs and metal work
cleaned; floor stains removed
How often does the carpet get cleaned in my office?
Office floors are vacuumed on a weekly basis.
There is a dirty mark on the carpet outside of my office how do we get it
cleaned?
Put in an
On-line
Customer Service Request (CSR).
What can’t I throw out in my office bin?
The waste bin is for general waste. Paper material suitable for
recycling should be placed in the recycling boxes.
How often do the recycling bin in my office get emptied?
They are checked daily and emptied as required.
Our recycling bin is full how do we get it emptied?
Contact Campus Services on your campus and they will notify the
cleaners.
How often do windows get cleaned in my office?
All windows get cleaned internally and externally once each year,
normally in January.
Will the cleaners clean desk tops?
Cleaners will clean desk tops if they are clear, but won't move anything
on a desk to clean it.
top^
FUNCTIONS
We are having a function, who do I contact to get the area/room cleaned
beforehand?
Put in a
Customer
Service Request (CSR).
WASHROOM CLEANING
The liquid soap has run out in the toilet, who do I contact?
Contact Campus Services on your campus and they will notify the
cleaners.
The toilet paper has run out in the toilet, who do I contact?
Contact Campus Services on your campus and they will notify the
cleaners.