Patricia
Marshall, MA, Dip Ed, Dip HR, MACE
Employment History
Educator and Educational Administrator in
secondary schools, TAFE, industry, business colleges and universities.
Currently Director of Marshall Enterprise
Learning. Consultant to organisations in education and training, conflict resolution
strategies and process, issues of organisational behaviour.
Consultant in mediation of disputes and
facilitation of group processes.
Contracted lecturer in Dept of
Learning and Educational Development, University of Melbourne in post-grad and Masters
courses.
Coordinator of Mediation Short Course (40
hours), and Mediation in Education (30 hours), School of Behavioural Science, University
of Melbourne.
Accredited MBTI practitioner.
Gazetted mediator, Dept of Justice,
Victoria
Services Offered
In-house training of business
organisations and educational institutions in mediation skills, principles and practice,
and in generic conflict resolution `best practice’.
Facilitation in organisations of conflict
resolution and other organisational behaviour issues, particularly the identification of
structural conditions which may pertain to the escalation of conflict, and, conversely, to
its resolution. Facilitation in change management issues.
Mediation in disputes involving
workplace, neighbourhood, relationship issues.
Personal Attributes
Sensitivity to organisational needs and
ability to distinguish the most appropriate form of intervention.
Demonstrable ability to train to a high
level of proficiency in the skill.
Understanding of the challenges posed by
conflict and change, and of the necessity for both respect and safety in the process of
resolving conflict and implementing change.
Demonstrable ability to analyse issues, listen to perspectives of parties, and
appropriately control processes of resolution and problem solving.
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