CERM Performance Indicators®

CERM PI

CERM PI is an international leader in applied research focussing on benchmarking and performance management in the sport and leisure industries. Our approach is underpinned by academic rigour to enable organisations assess their performance relative to industry best practice in the areas of customer service quality, operational management, governance and leadership.

Based in the world renowned UniSA Business School, our clients avail of cutting edge research in the sport and leisure domain allowing them to be innovative, agile and adaptable, all while gaining invaluable practical information to help them make the right decisions to facilitate performance improvement in their organisations.

Our current clients include national sport organisations, local councils, stadium operators, university sport departments, botanic gardens, national parks, golf courses, and a range of aquatic and recreation centres in Australia and overseas.

CERM PI celebrated its 25th year in existence in 2015 and continues to evolve both its services and relationships with our stakeholders in pursuit of excellence; just as we help our clients to do the same. 


Our team

Ian O'Boyle, Director

Gary Howat, Adjunct Associate Professor
Raylene JonesProject Officer
Heather March, Senior Research Associate 
Cathie Bloxham, Research Administrator


2015-2016 Benchmarking Survey for Sport, Aquatic & Leisure Centres

The CERM PI® Project at the University of South Australia is inviting Australasian sport, aquatic and leisure centres to be involved in the CERM PI Benchmarking Survey for 2015-16. 

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Areas of study and research

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