Why do my payments sometimes pay off a different fee to the one I intended to pay?
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If you have any outstanding debts owed to the University, any payments you make will be applied to the overdue debts that firstly appear in this order of priority:
- student contribution amounts/tuition fees
- University student loans
- any other fees
Therefore, this means that if you make a payment that is intended to pay off your University student loan, but you have also got an outstanding debt of tuition fees, the money you pay will firstly go towards the tuition fees. Once this is paid off, your subsequent payments will then go towards your student loan.
Payments towards print and internet quotas can also be allocated to outstanding debt in the first instance, the Student Finance team will correct this automatically.