Division of Business
BUE IT Support
BUE IT Support
Policy 3: Division-based IT staff cannot guarantee that support can be provided to non-standard University software which has been installed onto a University computer
A list of standard University software and the price of these (under the University agreement) can be found at the following location:
Software not appearing on this list is considered to be non-standard University software.
A staff member may purchase and install non-standard University software onto their office computers, however Division IT staff may not be able to assist in troubleshooting any problems that staff may encounter after this software has been installed. In the event where Division IT staff are unable to rectify problems with such software, it is the responsibility of the end-user to contact the supplier for a solution to the problem.
It is recognised that some Schools may purchase specialised software for teaching or research purposes, which is non-standard University software. The level of support for this software that will be provided by Division IT staff, will be negotiated between the relevant School/Unit and the IT Manager and authorised by the Divisional Manager or Pro Vice Chancellor.
