Getting help
Please note: BUE-IT only provide support for university equipment. Desktops, laptops and printers that have been blue plated are supported, red plates have limited support, whereas personal desktops and laptops or MAC computers are not supported by BUE-IT.
IT Help Desk
All service calls for IT assistance should be logged via the IT Help Desk
Staff handbook
A useful source of information for new staff members for the purpose of outlining procedures such as; installing a printer, configuring your outlook email folders, data storage guidelines and how to ask for IT assistance.
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Staff handbook (333kb PDF file)
Self learning
- The IT Help Desk has a new facility called Ask IT that allows you to search for you own answers to IT questions
- Support for UniSA staff in the form of online instruction for software applications used within UniSA Software help and training
IT Liaison staff
Each of the areas has a staff member who liaises with BUE-IT Support to provide support specific to your area. These staff may be able to assist you with your enquiry.
BUE-IT Support
- Resource staff who can help you with IT administration in your school
- General policies and guidelines