Consumer Engagement

2015

Engaging baby boomers with policy makers Results of a systematic review and proposed consumer engagement framework. Prepared for Office for the Ageing, Policy and Commissioning, Department of Health South Australia

Consumer engagement has been recognised as a fundamental component of health service delivery and policy development in the Australian health sector (Gregory 2007). Consumer engagement refers to the active participation of health consumers in their own healthcare and in health policy planning, service delivery and evaluation at service and agency levels (SA Health 2013). Involvement of consumers in planning of health care policies can lead to more accessible and acceptable health services, and improve health and quality of life (Nilsen et al 2013). It can also have a significant positive impact on the quality and safety of health care and can lead to improved health outcomes and more equitable service provision (BNPCA 2003).

 A key question confronting the Office for the Ageing is how to engage effectively with baby boomers on health issues related to ageing. The Office is committed to ensuring the methods and practice of consumer engagement, particularly baby boomers, is guided by current best practice. This rapid review aimed to address the following questions:

  1. What approaches or strategies have been used by policy makers to effectively engage baby boomers on issues related to ageing?
  2. What outcomes have been reported for these strategies or approaches?
  3. What are the barriers to effective engagement of baby boomers with policy makers?
  4. What strategies or incentives can be used to ensure that boomers become engaged with policy makers?

2014

Systematic Review of literature of conservative interventions for whiplash associated disorders: A consumer orientated report: Prepared for Centre of National Research on Disability and Rehabilitation Medicine University of Queensland

The purpose of review is to determine the best available evidence for conservative interventions specific to WAD, Grade II and III. The overall objective was to determine effectiveness of conservative interventions for patients with WAD (Grade II and III) across a range of outcomes. The evidence grading system for this report utilised a customised framework of evidence grading which used a composite of hierarchy of evidence and key constructs of methodological quality of the study.

Areas of study and research

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