Borrowing FAQs

How can I renew my items?

4 day loans and main collection items are automatically renewed. Use myLibrary (opens in new window) to keep track of when items are due for return

An item will not be renewed if any of the following apply:

  • It has been requested by another patron
  • It has already been renewed for the maximum time allowed
    • For community patrons including reciprocal borrowers this is up to 10 weeks for main collection items and 16 days for 4 day loans. Subject to recall
  • You are suspended from borrowing
  • You owe more than $120 in Library fees
  • Your patron record has expired

What can I do if I have lost my card?

You are responsible for all items borrowed on your card.

Lost Library issued cards should be reported to the Library immediately.

When should I receive a Library notice?

The Library sends its notices once a week on Mondays by email.

The weekly Borrowing Activity Letter is sent every Monday by email and will include details of all items on loan, their due dates and any outstanding fines/fees. It will also indicate if an item has been recalled or the due date changed. Patrons with no loans or outstanding fines/fees will not be sent this notice.

The Library will no longer send Courtesy, Overdue or Recall notices. The Library will continue to send out notices relating to holds available for collection and invoices.

Emails will be sent to your registered email account. To avoid overdue fines and invoice processing fees return your items by the due date. For further information contact the library.

How can I avoid library charges?

  • Take note of the due date on your loan receipt
  • Return your items on time
  • Read your email every day to check for Library notices
  • Don't ask others to return items for you

How do I pay my fines and fees?

If you are paying

  • On campus, all payments for both cash and credit card (visa and mastercard) can be made at Campus Central
  • Via telephone for credit card payments (visa and mastercard only), contact Ask the Library Service on 1300 137 659
  • For cheque and money order payments can be posted to Library Administration, GPO Box 2471, Adelaide SA 5001
  • Please note: Library fees cannot be paid by WebPay, Post BillPay or Bpay

What can I do if I disagree with my fines and fees?

Library staff will consider all legitimate concerns relating to charges. Reasons that do not constitute a basis for dispute are:

  • lack of knowledge of Library policy
  • unwillingness to take responsibility for material loaned to a third party
  • forgetting the due date
  • non-receipt of Courtesy reminder notices via email or in the mail
  • email inbox was full
  • disagreement with Library penalty policy
  • returning items to non-UniSA libraries by mistake
  • not being on campus
  • on study period breaks, summer vacation or on placement
  • changed opening hours

For further information contact the library

What can I do if I have lost a library item?

A $110 Lost Item Replacement fee will be incurred if an item is lost or damaged. Contact the Library immediately to discuss your options.

If you are paying

  • On campus, all payments for both cash and credit card (visa and mastercard) at Campus Central
  • Via telephone for credit card payments (visa and mastercard only), contact Ask the Library Service on 1300 137 659
  • For cheque and money order payments post to Library Administration, GPO Box 2471, Adelaide SA 5001

How do I borrow from other institutions?

This service is not offered to non uniSA Staff and students

 

 

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