Action set 7: Key Enablers and Supports
UniSA’s governance and administration will be efficient and effective with a strong commitment to a culture of service excellence. We will:
Create cultural change
We will support and sustain an end-user-aware service excellence culture anchored around trust and empowered responsibility.
We will review the Vice Chancellor's authorisations and other administrative delegations to ensure that responsibility for an action is based as close to the point of delivery as possible.
Cut red tape
We commit to cutting red tape – significantly reducing the number of committees and focusing on streamlining the 20 per cent of tasks that take up 80 per cent of our time.
Move administration online
We will move to wholly online administrative systems by 2018.
Enhance end-user services
We will deliver services to students and staff in a way that is sympathetic and responsive to their needs. We will design a point-of-contact model and matrix management structure for the delivery of routine services.