Action Set 7

Action set 7: Key Enablers and Supports

UniSA’s governance and administration will be efficient and effective with a strong commitment to a culture of service excellence. We will:

Create cultural change

We will support and sustain an end-user-aware service excellence culture anchored around trust and empowered responsibility.

Empower responsibility

We will review the Vice Chancellor's authorisations and other administrative delegations to ensure that responsibility for an action is based as close to the point of delivery as possible.

Cut red tape

We commit to cutting red tape – significantly reducing the number of committees and focusing on streamlining the 20 per cent of tasks that take up 80 per cent of our time.

Move administration online

We will move to wholly online administrative systems by 2018.

Enhance end-user services 

We will deliver services to students and staff in a way that is sympathetic and responsive to their needs.  We will design a point-of-contact model and matrix management structure for the delivery of routine services.

More on strategic direction

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    The world's first university jam was held on 29-30 May, offered a forum for almost 8000 across 50 countries to discuss how UniSA might grow into the future.

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  • Digital Learning Strategy

    Digital Learning Strategy

    By 2020 UniSA will be recognised internationally as a leading university for its use of innovative digital technologies to ensure a high quality student learning experience.


  • Hawke Centre

    Crossing The Horizon

    Crossing The Horizon describes the immediate and longer-term strategic actions that we will take to deliver that vision. 

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  • David Lloyd

    VC's home

    Professor David Lloyd took up his position as Vice Chancellor and President of the University of South Australia in January 2013.

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Areas of study and research

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